[Resolved]  State Bank of India — False Transaction by SBI

Address:

Gurgaon, Haryana

Myself Ravindra Jain having an SBI Account (Acc No [protected]) in Sector-15, Part-2 Gurgaon branch (branch code 11568).
As you are not having any ATM in Sector-15, part-2, I tried to withdraw RS 10000 (ten thousand only) on 05-Apr-10 in evening (around 6:30 PM) from two of the HDFC bank ATMs which are located in same premises.
Each ATM took around 3 mins, and after that my transaction was timed out, so no money came out, and no slip was given to me from any ATM.
However when I went to SBI ATM and checked my account via mini statement, I was surprise to see that money was debited from my account for both failed transactions.

I tried to reach your customer care, and they said that, they can't help me as they don’t have any information and asked me to call after 24 hrs. I did it and still same answer from them that they don’t have any information as it’s not reflecting in their system.

Please look into it ASAP as i am loosing my daily interest also on my 10000 RS.

When i checked my account online, i found following details.

Date (Value Date) Narration Ref. No. Debit Credit
05-Apr[protected]Apr-2010) ATM WDL
[protected] 7778 S1AN00156509 10,000.00
05-Apr[protected]Apr-2010) ATM WDL
[protected] 6037 S1ACND07 10,000.00
05-Apr[protected]Apr-2010) COR CSH WDL 10,000.00
05-Apr[protected]Apr-2010) ATM WDL
[protected] 7736 E1ACDH01 10,000.00


My details are

Name: Ravindra Jain
Address: Plot No 1103, Sector-15, Part-2, Gurgaon
SBI Debit Card No:[protected]
HDFC ATM Code from which i tried to withdraw money: S1ACND07 & E1ACDH01
My SBI Account No: [protected] ( SCO 19, sector-15, part-2, gurgaon branch)
Branch code: 11568
Date of failed transactions: 05-Apr-10
Time of failed transactions: around 06:30PM




(Ravindra Jain)

Mbl No - [protected]