[Resolved]  State Bank of India — statement is not on time

Address:

Indore, Madhya Pradesh

Dear sir,
my card number is [protected]
i am here second time. yesterday i got a call from sbi credit card, and was told me to submit the due payments and when i told them to of not getting statement for the payment, they simply apologize for the same and said to send the person for payment collection, today, that is on 04.10.2011.
when i asked them, to penalty reversal for the same, because this the fault from bank site. they denied and tell me to talk on customer care for the same. i am trying from morning to customer care to get connected but no reply and too much waiting!!!!!
how much time someone has to wait for just a call!!!???
if they would have sent the statement on time, i will definitely submit the amount on time.
there is no statement on my email account and on mobile as sms alert, is being sent by the bank for the last month and this month statements.

and their person for payment collection did not come till to write this compaint.

here i request to reverse the penalty impose on my account at the earliest. and also i will for account close in near future as early as possible.

regards,

vijay vishwakarma