[Resolved] State Bank of India Itpl Bangalore — Worst and irresponsible service | |
Nationlised banks are still proving that they cannot compete with private banks by their slow and irresponsibile services. In the ITPL - SBI Branch, yesterday (12-June-2008) afternoon when there were more than 50 customers waiting, only 1 counter was being operated. After waiting more than an hour, when I approached the manager, he responsed that we could do only upto certain level of service with limited staff. When we started to question angrily, he arranged for another counter, which he could have done an hour before. For a deposit I waited for 2 hours. The complaint doesn't end, still there is climax in the next paragraph. There is a core banking facility available in State Bank of India through which we can transact across the country using the 11 digit account number. But, the SBI, ITPL branch is not respecting this facility. Today, there is a new notice which says "Non branch transactions are allowed only upto 1 pm". The banking business hours is upto 4 pm. The reason for this sudden change from today is the incident happened yesterday (as mentioned in the previous para). When asked a staff says that we cannot serve outside branch customers beyond certain limit. I questioned them that this service was available even upto yesterday and why the sudden change in a day. The reply was that "there are lot of IT people are coming to use core banking facility". A IT person or even office-goer can come for the bank in their lunch time or afternoon only. If this kind of attitude comes from a reputed nationalised bank, it will not be good for the bank and the public also. If SBI considers the customers of home branch and other branches differenty, there is no meaning for the 'core banking' facility. Karthikeyan Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
When the banker is SBI, the service level level is worst. The bank employees are least bothered and the attitude is very much "Sarkari". You will find typical local-chaps sitting over there who do have neither dressing nor talking sense. It does not matter to them if you like it or not. It has been more than one year, I have not received my ATM card. For everything, the standard answer, "You have to write an application sir", and God knows what they do with that. I have requested two times to change my address with applications and address proofs but till today it has not been done. I still did not understand, what is the problem. There is no quality monitoring system or all of them belongs to the same inefficient bunch.
The online telephone service is even more pathetic. The standard answer for everything is, "...due to some technical problem, we can not provide you the information now, please call after one hour."
In online banking, you will never find a option where you can post a complaint or call for an attention.
The online telephone service is even more pathetic. The standard answer for everything is, "...due to some technical problem, we can not provide you the information now, please call after one hour."
In online banking, you will never find a option where you can post a complaint or call for an attention.
Hi,
I am having SBI salary account. But they did not provided the reimbursement account. After a call they given one account, which is not activated. They did not provided servicing online request. So it is problem for me to go SBI Bank at office hours. On Saturdays they work only up-to 1:00 PM.
They did not provided adding the phone number to our account. We have to fill a form and we have to give them. I Went to SBI Bank at 12:30, the concerned person was not there. like me 20 to 30 members were waiting there. So they just taken the request forms, they told they will do favor. Two months over, till no action. I wont know all banks are like this or our SBI people are stupid...
I am having SBI salary account. But they did not provided the reimbursement account. After a call they given one account, which is not activated. They did not provided servicing online request. So it is problem for me to go SBI Bank at office hours. On Saturdays they work only up-to 1:00 PM.
They did not provided adding the phone number to our account. We have to fill a form and we have to give them. I Went to SBI Bank at 12:30, the concerned person was not there. like me 20 to 30 members were waiting there. So they just taken the request forms, they told they will do favor. Two months over, till no action. I wont know all banks are like this or our SBI people are stupid...
Yes, I agree. For minute things they take quite a long time and you have to run to the bank again and again. There are few very good people over there and few horribly bad. They have terrible problem with attitude. They should first learn how to behave with others. They speak as if they are VIPs. Strangest part is no action has been taken so far even after so many complaints.
NO PROPER RESPONSE for any QUERIES, this is one of the worst bank in Bangalore. they talk like a GOONDAS.
I AM HAVING A/C IN SBI ITPL BRANCH, TO OPEN PPF ACCOUNT I WENT TO 4 TIMES, SIMPLY THEY R TELLING U COME TOMRW LIKE THAT, FINALLY I OPENED AFTER 6 MONTHS
I had a similar issue with SBI Indiranagar. There is a staff named K Rani who is incharge of issues related to online banking.
While they claim most services could be availed online; but the fact is that be it to make a utility bill payment; transfer funds to any other banks, reset password, validate phone number, reactivation of online account etc one has to collect separate forms and wait for almost 10 -15 days for the approval to be in place.
Inspite of having an PPF account with them for long;I had to visit the branch mutiple times for activation of various services as part of my new Savings Account. The staff named K Rani is the most un proffessional person that I have ever encountered during my last 10 years of banking experience.
She won't even bother to check the issue that's being reported nor would she give you the forms upfront. Instead she would ask to to come later and try filling the required forms. This forced me to close all relationships with SBI Indiranagar NRI Branch HAL II Stage.
This staff claims that whatever the branch staff like her says is final and all the information that the customer might have collected from the SBI Contact centre is wrong. She opening claims that the SBI Contact Center staff does not know the process.
I wonder why does SBI print a toll free number on their card and advise customers with incorrect information on the first place.
The most disgusting thing about all is that most customers end up wasting over 1-2 hours at an average with every visit to the branch.
No wonder; experienced IT folks do NOT prefer to open any relationships with this big boy called STATE BANK OF INDIA.
My sincere advise to all those IT folks who wish to open any relationship with SBI to be aware of worst service quality that you would encounter once you are in.
Further; I won't be suprised if SBI losses most of it's customers in a decade's time to private players unless they revamp and recruit professionals.
Better pay a bit more and go for private banks be rest assured of the delivery of service.
N Sagar
While they claim most services could be availed online; but the fact is that be it to make a utility bill payment; transfer funds to any other banks, reset password, validate phone number, reactivation of online account etc one has to collect separate forms and wait for almost 10 -15 days for the approval to be in place.
Inspite of having an PPF account with them for long;I had to visit the branch mutiple times for activation of various services as part of my new Savings Account. The staff named K Rani is the most un proffessional person that I have ever encountered during my last 10 years of banking experience.
She won't even bother to check the issue that's being reported nor would she give you the forms upfront. Instead she would ask to to come later and try filling the required forms. This forced me to close all relationships with SBI Indiranagar NRI Branch HAL II Stage.
This staff claims that whatever the branch staff like her says is final and all the information that the customer might have collected from the SBI Contact centre is wrong. She opening claims that the SBI Contact Center staff does not know the process.
I wonder why does SBI print a toll free number on their card and advise customers with incorrect information on the first place.
The most disgusting thing about all is that most customers end up wasting over 1-2 hours at an average with every visit to the branch.
No wonder; experienced IT folks do NOT prefer to open any relationships with this big boy called STATE BANK OF INDIA.
My sincere advise to all those IT folks who wish to open any relationship with SBI to be aware of worst service quality that you would encounter once you are in.
Further; I won't be suprised if SBI losses most of it's customers in a decade's time to private players unless they revamp and recruit professionals.
Better pay a bit more and go for private banks be rest assured of the delivery of service.
N Sagar
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I told I have an account with SBI, Indiranagar.Immediately the Branch Manager is telling that we will transfer the account to ITPB Branch and then we will process without even asking whether Iam interested to change the account from Indiranagar to ITPB Branch.
Always there is a Big Queue and atmost only 2 counters or 1 counter is only functional.People wait for hours and go back.All this happens in the presence of Branch Manager, but no measures are taken to serve the waiting people.