[Resolved] State Bank of India — annual fee charged against lifetime free card

crjayanta

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I was issued a lifetime free SBI Mumbai credit card number [protected] in June 2006. Every year in the statement of March the annual fee used to be charged against my card as a system default and it was reversed back after complaining to the customer care centre. This time also the annual fee and GST have been charged in the statement of March , but unlike previous years this time the company is denying to reverse it back. i have asked for the explanation, but they have kept silent. My case ID =[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rishikesh V wangikar

Credit Card — Complaint against lifetime free card

Dear Sir / Madam

I had received credit card from HSBC executive under “ Life Time Free “ Scheme ( No Annual Charges to be paid ) . I have used this card for some transactions and made the payment in time . But one day, I got credit card statement with Annual charges which I communicate to Bank for reversal, since there is no Annual charges as per your executive while issuing the credit card to me .

Afterwards, I recd one letter from bank regarding disconnection of credit services and to destroy the card . I have done that immediately on receipt of this letter .

Now to settle this transaction, one of your executive ( Prachi shah ) called me for payment of Rs.1000/- for Full settlement of my account . In spite of telling her that these charges has wrongly levied on me, she is calling again and again to settle this account .
To avoid this, I agree to give the Cheque of Rs.1000/- to HSBC to settle this account once for all .

I have handover the cheque of Rs.1000/- On 23rd Aug, to Mr.Rahul from Kaif Agency against the Receipt and Full settlement letter from HSBC bank . ( Ch no. 799377 dt.23.08.08 for Rs.1000/- )

Now again, I received the call from Prachi that, the person to whom I have handover the cheque has misplaced the cheque in the train and they are asking again separate cheque from me . Is this acceptable ? I don’t find my fault in this transaction . Ideally It is the responsibility of Agency to handle the cheques properly .

I am requesting you to please look into this matter immediately and revert back to me as early as possible, since it may spoils the reputation of the HSBC among the customers .

Thanking you

Rishikesh Wangikar