[Resolved]  State Bank of India — NON ACCEPTANCE OF DEBIT CARD FOR BOOKING JET AIRWAYS TICKET USING DEBIT CARD (MAESTRO) sbi card.

Address:Kozhikode, Kerala

Sirs, I was trying to book Kozhikode-Mumbai-Kozhikode ticket by Jet Airlines. Unfortunately the Debit card was not accepted. Reaons: (i) fill up your card expiry date - not expiry date on the debit card. it was issued in 5/2005. (ii) the security code essentially required: there is no such code in SBI Debit card. Finally they could not accept the name: My name is TKG Nambiar. I do not know which is my first name, middle name and last name. They do not accept any form. All my ID cards bears the name as TKG Nambiar only, except in the passport, which gives the full expansion as THAPPALLY KUNHIRAMAN NAIR GOVINDANKUTTY NAMBIAR. In this case also it cannot be split into first name, middle name and last name!! Finally I could not book the tickets and all the low fare offer is now fully 'sold out'. Can the authorities concerned help me to overcome this difficulty? I had similar experience in many other cases also. Further I want to change my card, because it has been partially damaged due to constant use during the last 7 years. the lamination is torn off on one corner. Kindly help. My card No: is [protected] 749. thanks.
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Aug 13, 2020
Complaint marked as Resolved 
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Sirs, I was trying to book Kozhikode-Mumbai-Kozhikode ticket by Jet Airlines. Unfortunately the Debit card was not accepted. Reaons: (i) fill up your card expiry date - not expiry date on the debit card. it was issued in 5/2005. (ii) the security code essentially required: there is no such code in SBI Debit card. Finally they could not accept the name: My name is TKG Nambiar. I do not know which is my first name, middle name and last name. They do not accept any form. All my ID cards bears the name as TKG Nambiar only, except in the passport, which gives the full expansion as THAPPALLY KUNHIRAMAN NAIR GOVINDANKUTTY NAMBIAR. In this case also it cannot be split into first name, middle name and last name!! Finally I could not book the tickets and all the low fare offer is now fully 'sold out'. Can the authorities concerned help me to overcome this difficulty? I had similar experience in many other cases also. Further I want to change my card, because it has been partially damaged due to constant use during the last 7 years. the lamination is torn off on one corner. Kindly help. My card No: is 6220 [protected]. thanks.
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