[Resolved]  State Bank of India — Non reversal of money of failed online transaction

Address:

Raigarh, Chhattisgarh

I am a savings bank acct holder of SBI (A/c No [protected]). On 20 Nov 2011 have recharged my wife's vodafone mobile No [protected] for Rs 200/- through SBI Freedom (Mobile Banking Service) vide transaction ID No[protected]. Whereas, the above transaction was not successful and I got an SMS stating that payment of Rs 200 will be reversed soon (code=952). However, the money has not been reversed. Despite several time I have approached SBI customer care through mails, the money has not yet been reversed. Copy of the mails are attached for your ready reference. Please initiate necessary action to reversal of above amount please.