[Resolved]  State Bank of India — Refund of Money and Cheques

Address:

Karnataka

NAME : RAVINDRANATH M D
SBI Credit Card No : [protected]
Service Request No:[protected] dated 6th July 2012
Agent who handled this call : DIVYA

I have a done a pre-closure of the outstanding as of June 2012 (payment made on 9th and 21st June 2012) wherein I had taken a 36 months (August 2010 to July 2013) structure payment plan on the outstanding amount using Post Dated Cheques. Find below the details.

4/07/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356698
21/06/2012 Paynet 529.57 PayNet Payment 000000MCIT[protected]
09/06/2012 Paynet 121455.46 PayNet Payment 000000MCIT[protected]
04/06/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356697
04/05/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356696
04/04/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356695
04/03/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356694
04/02/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356693
04/01/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356692
04/12/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356691
04/11/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356690
04/10/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356689
04/09/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356688
04/08/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356687
04/07/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356686

I also called up the Call Center and informed them about this preclosure and asked them to surrender the balance cheques (dated from July 2012 to July 2013) to me. I also received a call from SBI stating that the card has been closed and will refund back the cheques. Inspite of conveying the message SBI submited a cheque of mine on 4th July 2012 and withdrew INR 8750 from my account.
I immediately called SBI and informed them about this stating that the card has been closed as of June 2012 so please refund back the amount. I placed a Service Request on 6th July but the Request became active only on 9th July 2012 as they stated it will take 2 days for the details of the withdrawal to show in the system and will take 7 working days for the refund of the amount. After calling the Call Center I also sent across an email to [protected]@sbi and Divya Dhody on 6th July 2012 and still have not received an email response from them. Its almost 9 working days and still the amount has not been refunded. When I called up the Call Center today they are saying the request has been placed only on 17th July and will take 5 working days for the refund. When I placed a request for refund on 6th July why are they now saying the request has been placed on 17th July 2012.

I really do not understand when the account has closed they system should show and alternatively ask the concerned to refund back the cheques. In my case I have been running from pillar to post to get back my money.