State Bank of India — regarding cheque book

Address:

Bhopal, Madhya Pradesh

My name is manoj patel and i am puting this complaint on behalf of my father(G S Patel),i requested a cheque book in a form of written application of my father saving account on 8th august 2013 by my hand in a SBI HET Bhopal Branch,one of the sbi employee assure me that it will deliver at my home address within 7 days but we didnt get it. I call SBI BHOPAL HET Branch on 29th of aug 2013 for checking status of cheque book they replied its been dispatch 26th of aug and will deliver to you within 2 or 3 days then i check my postal office for the same after a week nothing is there. Again i call them and the answer is different this time,they told me your check book is issued on 4th sep 2013. then i thought its a government bank and this is how they work. After getting a non sense and irritating answers from a very valuable and intelligent employees of sbi i decided to call the toll free number again i get nothing. My father is retired from his services and comes in a senior citizen category so i just want to know is that a way to treat customers. Help me in that. Thanks Manoj [protected]