[Resolved]  State Bank of India — Transfer of post office MIS interest (ECS)

Address:

West Bengal

My name is Sudeepta Debnath, and I hold Account No [protected] at SBI, Ballygunge Branch, Kolkata.
I was utterly dismayed to find that Interest from my Postoffice MIS (Number 9344908 at Ballygunge Postoffice), that is under ECS, and has regularly been credited to the account since 2011, has not been credited for the last 5 months (December, 2012 - April, 2013). Since I am not in India, I could not point this out earlier.
I sent applications to the Manager at the bank with Printout of the settlement dates issued to me by the Post office, but no action was taken. The persons that were taking care of this matter were Mr Mahato of SBI Ballygunge, Kolkata and Mr Nirmal Biswas of ECS Section Jeevandeep Branch, Kolkata.
Multiple emails to dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in> in this regard were not answered back. Phone to the customer care were returned saying they can only help if the money was in the account, and since that was not the case, they cannot be of any help.
SBI officials please solve the issue asap or inform me who should I approach for resolution of the issue.