Sulekha Deals — Money not refunded for canceled Product | |||
I ordered a mobile phone (Lenovo P700i - Order No: 437367) on Feb 17, 2013. And the product got cancelled on 26 February, 2013 by sulekha due to no stock issue. Got a mail from Tradus stating that the product has been cancelled and refund process will be initated within 24 hours. But Sulekha raised the refund process on March 6, 2013 and still the amount is not credited into my account as promised. I contacted sulekha customer care and their reply was not satisfactory and they are not providing me the exact date of refund. I will not sugest sulekha to any of my friends for their worst customer service. Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Sir,
We are extremely sorry that we had to cancel your order. We have cancelled the order and have issued full money refund on Mar 14th 2013. Once the refund is issued from our end, private sector banks takes 5 to 10 working days & public sector banks take 7 to 14 working days for crediting the money back to the same account used for this purchase/transaction. The quoted refund timelines at the bank are indicative and most refunds happen sooner. Our apologies once again for the inconvenience caused.
Regards,
Team Sulekha
We are extremely sorry that we had to cancel your order. We have cancelled the order and have issued full money refund on Mar 14th 2013. Once the refund is issued from our end, private sector banks takes 5 to 10 working days & public sector banks take 7 to 14 working days for crediting the money back to the same account used for this purchase/transaction. The quoted refund timelines at the bank are indicative and most refunds happen sooner. Our apologies once again for the inconvenience caused.
Regards,
Team Sulekha
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Sulekha Deals — order money refund after order cancellation by them
Order No: SUL[protected]they cancel my order after one week they said me money refund @ 18feb 2012 but till date i did not receive money in my SBI account, i mail many times with account statement but from few day they are not reply also. what i can do for it.