[Resolved]  Sun Direct DTH Connection — Not attending

Address:

Chennai, Tamil Nadu

Hi,

Please find below my complaint letter send to Sun Direcct CEO & copy to their customer care. I had followed up multiple times on daily basis after this. One of the agent who spoke to provided me their agency in Kottivkkam (MSP Enterprises).She even told she is facing the same problem for her connetion at home......

I spoke to one of their person after long struggle in reaching them. They promised some on will attend in 3 days time. No response after that. I finally managed to catch hold of some one works for Sun direct agency & paid him Rs 300 , got my dish fixed and retuned the set of Box. As a corporta the group is aquiring more business but I am really worried how they will perform unless & until they service customers in their exsisiting business!!!!....EVEN A CEO or HIS DOESNT HEAR CUSTOMER complaints


My mail to Sun direct CEO sent on 28/10/2010 with copy to
[protected]@sundirect.in


Hello Tony,

Greetings ..(My Name is Balakrishnan)

I am sure you would busy in festival promotional activities during this time of the year. However I would appreciate if you could read this email & take necessary step resolve my complaint. as a CEO of the largest DTH provider in the country and a through professional I am you would help me in this.

Just for your information I picked your connection during your initial launch in Chennai city- One among first users of SUN DTH

My Connection details

1) H Balakrishnan Smart Card no[protected] Registered complaint no [protected] dated 19th November

2) Hariharan Smart card no[protected] Registered complaint no [protected] dated 19th November

Nature of Complaint : Unable watch Channels like Vijay,Raj, Asianet Plus ,Manorama news etc...


As I understand from your information flashed on TV & provided by the agent at the call center the DISH to be realigned & retuned.

When I lodged this complaint formally I was told this will be fixed within 3 days . I waited patiently for 3 days there wasn't any response, Followed up with the call center again & I was assured some body will be attend to it within next day max. I was also given the numbers of local service agents Sreelaxmi Home appliances[protected] &[protected] to follow up with them directly. It is very unfortunate both numbers were wrong. I again followed up on 25th morning & with lots of effort and pushing your call center to get to the escalation officer. After lot or persistence she said the supervisor will call me with few hours. Finally One Vivekandan called me & said my complaint will be attended within 24 hours & he will call back next day( Tuesday )by 10 a.m . He never provided a call back number on repeated request.
As expected he never called back till now,

Again I tried calling this morning to your call center & system were down. Finally around 2 p.m afternoon I could reach an agent & again with of persistence I was connected to the supervisor Nalini . She is not committing any resolution other than generic answer saying we will attend without any time commitment

I do not want to elaborate more. I am sure you must have understood the issue

Appreciate if you could take necessary steps to resolve my complaint without any further delay.

Thanking you & wishing you & Family a Happy Diwali

With Regards
Bala