[Resolved]  Tata AIG General Insurance — Non receipt of Vehicle Insurance Policy

I have renewed my vehicle insurance policy on 18/06/2008 after re-confirming my change of address. Inspite of this, the policy was sent to the old address and the courier office phoned up to me stating that they are returning the policy as the address was incomplete and inaccurate.

I had phoned up to their customer service at[protected] and intimated to their executive that the policy had been sent to the wrong address and the right address was furnished once again. The lady executive appeared to have recorded the change and responded that this would be received by within 7 working days.

After this, I have contacted theirCustomer Service (Complaint No: 4509210) seven times and till date I have not received the original policy documents and the Service booklet promised to me. Three of their executives between the period 11th July and19th July even promised that the soft copy would be sent to my Email ID within one to four hours and nothing happened.

To my surprise, once again the policy was sent to the wrong address and was returned by the courier on 23rd July

The last conversation that I had with Mr.Umesh on 23rd July resulted in getting the Soft Copy over Email and I still hope and believe that the original policy document and the Service Booklet would be sent to me to the right address.

I am really surprised to note the gross negligence and indifferent attitude TATA AIG, a service provider, has towards their customers/clients.

I am very ashamed to be a client of an insensitive service provider, i.e. TATA AIG.
It is time to say Ta-ta to them.

Alphonse Raj.
Managing Director
Hebrews Management Consultancy
Mobile:[protected]