[Resolved]  Tata AIG Insurance — Double reversal of Credit

Address:

Bangalore, Karnataka

To: Bangalore: Dated 17th June 2010
The National Head Operations
Tata AIG General Insurance Company Ltd., Mumbai
Subject: Reimbursement of Rs. 7114/- premium amount which has got double credited to your company on 16th February 2010.
Reference: Complaint number 7282831. Policy No: [protected]
Dear Sir,
With reference to the above subject, I write in sequence……… renewed my vehicle ( bearing number KA 01 MA 4719 Tavera) insurance on line thru phone banking persons help have got reported as transaction failed & later thru phone banking support, but for my bad luck, unfortunately amount has got credited twice thru my ICICI credit card account to your company’s account. I spoke several times registered complaint, mentioned have received twice the documents can return one set, your phone banking executive said it’s not required they asked me to fax card statement with which they do the needful… waited for a month or so as i got card statement faxed as advised, scanned and mailed, followed up couple of times again I’m sure all would have been recorded in your call center records. I was told it will be reversed which did not happen…. few times was kind many a times hard & unkind to your phone banking executives… as time passed it slipped my mind too…. As I was going thru pending tasks thought again followed once again today… now have been have been asked to submit following original documents to nearest branch of yours;
1. Renewal cover note
2. Renewal endorsement letter.
3. Receipt.
4. Certificate of Insurance
5. Once again attaching copy of ICICI credit card statement.
I hoping in good faith once again upon receiving above enclosed original documents, which will help you to process and return doubly credited amount. Till date my experience has been frustrating & painful as have been asked every time a different document for the process. I’m not sure how you are going to compensate & build my trust in your company & process.
As I have been asked to submit this letter in the nearest branch which I’m doing, hope that it will not get lost either thru courier or on any of your officers table. If that happens I don’t have any document to fight or support or cry for. Honestly i do not understand process of yours which has not been consumer friendly.
Thanking you in hope.

Basavaraj Deodurg. (Mobile[protected]
Email id: official [protected]@rareearthdevelopers.com personal: [protected]@gmail.com. Address: 001West Trinity Acres & Woods Sarjapur Road Bangalore 560 102