Tata AIG Motor Insurance — DELAY IN GETTING POLICY

Address:

Andhra Pradesh

Sir,
I received several Phone calls from one Mr. Amol of TATA AIG. He spoke sweetly and I migrated from the National Insurance Company to TATA AIG for renewing my son's car Insurance. For payment Mr. Amol connected me to a lady at 9.20 am on[protected] and she asked me to give my Credit Card No. and I gave it. An amount of Rs. 16,792/- was debited to my Credit Card. My Policy expired by the mid-night of 04-05-12. She had promised that I would get the Soft Copy within 48 Hours. Since then nothing heard from the TATA AIG. After 50 Hours I contacted the Toll Free No. [protected]. To my shock I was told that 48 Hours means 48 working hours. How they play on words? I could not enjoy my vacation as I could not take my car out without a valid Insurance Policy. I contacted TATA AIG through the above numbers several times but to of no avail. I sent mails after mails to the customer care. But, they did not oblige except stating that they were looking into the matter. Say any Insurance company would give a cover note immediately after the payment. Policy Docs would take some time. It is quite understandable but TATA AIG has its own rules to torment the customers. I advise the prospective customers not to be lured by the name TATA. It may be a reliable name in other fields but not with regard to Insurance.
Finally, after several complaints, I got the Soft Copy of the Policy. The name of the town is entered wrongly but the Pin Code is correct. I contacted the above Number and asked them to make correction. I was asked to send the scanned copy of RC. If they verify the Pin Code they will come to know the correct name of the town. But, they are interested in harassing the customers. So they want a scanned copy. I advise our brothers not to go in for TATA AIG. Since I have taken the Policy I pray to the God that there should not be any claim for one year. It is quite formidable to think of their response when we make a claim.