[Resolved] Tata AIG Travel Insurance — refund for cancellation of journey | |
I took a travel insurance policy number FE861869 on 4th Sept 2009 for my trip to Canada which was for 13 days from 14 Sept 2009 to 26 Sept 2009. This was taken through Birla Insurance Advisory & Broking Services Lts, New Delhi Due to unavoidable circumstances my journey was cancelled and the same was informed to the agency. Thereafter I was told to send the copies of my passport. I sent copies of the first two and last two pages of my passport as well as the one on which the Canada Visa had been stamped. I have not yet received the refund and am now being told to submit copies of all the pages of my passport including the blank ones. This is highly objectionable as it breaches my privacy. The said policy has no relevance with my other travels nor with the blank pages. I have been travelling frequently and taking policies from various companies. This is the first time that such a thing is being asked for. It is not expected from a company of Tata's stature to resort to such tricks to delay refund. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 92 4740 1666
Peninsula Business Park, Tower A, 15th Floor, G.K. Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
One of my parents had to to be taken to a medical emergency in an airport while in transit. We contacted
the TATA AIG immediately after knowing about it.. The only releif we got was that they gave us a CLAIM NUMBER soon enough.
After 3 days, they required us to submit the passport details, insurance details, medical records and started talking to the emergency doctor. They took 1 week to talk to their claims department. We do not the result of claims department investigation.
After this, we have not received any assistance from AIG. We do not know whether they will pay the hospital for the bills to get his discharged from the hospital. The whole state is in a limbo even after 17 days even though the doctor is ready to discharge if the bills are taken care of.
The insurance company has been sitting on the sidelines waiting for things to happen. We are contacting the Indian Embassy and the insurance, without much help or direction on how to resolve this crisis.
PLEASE BEWARE IF YOU THINK YOUR INSURANCE WILL ACT/COVER ON AN MEDICAL EMERGENCY DURING TRAVEL BY TATA AIG.
TATA AIG TRAVEL GUARD's proclaims Round the Clock Assistance Promise for medical evacuation on their website:
"Medical Evacuation: When, in the opinion of the Assistance Company's medical panel, it is judged medically appropriate to move You to another location for treatment or return You to India, the Assistance Company will arrange the evacuation, utilizing the means best suited to do so, based on the medical evaluation of the seriousness of Your condition, and these means may include air ambulance, surface ambulance, regular airplane, railroad or other appropriate means. All decisions as to the means of transportation and final destination will be made by the Assistance Company..