[Resolved]  Tata Communication — EMAIL ID BLOCKED

Address:

Mumbai City, Maharashtra

I am unable to send & receive emails inspite of repeated complains.

--- On Sat, 2/10/10, customerservice <[protected]@tatacommunications.com> wrote:


From: customerservice <[protected]@tatacommunications.com>
Subject: FW: my email id not active
To: [protected]@yahoo.co.in
Date: Saturday, 2 October, 2010, 9:57 AM


Dear Customer,



Thank you for bringing your concern to our notice.



We would like to inform you that your concern regarding unblock of mail ID has been escalated to our team and we are waiting for the resolution as soon as we get the feedback from our team we will update you.



Assuring you of our best services all the time.



For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit www.tataindicombroadband.in or write to us on [protected]@tatacommunications.com. We will be delighted to assist you.



Warm Regards,

Sridhar,

Complaint Management Team,

TATA Indicom Broadband 2.0.




[protected][protected][protected][protected]

From: arshad nursumar [mailto:[protected]@yahoo.co.in]
Sent: Friday, October 01, 2010 7:31 PM
To: Customer Service (Retail-India)
Subject: Re: FW: FW: FW: FW: FW: my email id not active Kindly send your representative to activate my email id [protected]@bom7.vsnl.net.in as my business mails are blocked by you & am suffering loss because of you poor service.

--- On Thu, 30/9/10, customerservice <[protected]@tatacommunications.com> wrote:


From: customerservice <[protected]@tatacommunications.com>
Subject: FW: FW: FW: FW: FW: my email id not active
To: [protected]@yahoo.co.in
Date: Thursday, 30 September, 2010, 5:11 PM







Dear Customer,



Thank you for bringing your concern to our notice.



We would like to inform you that your concern regarding unblock of mail ID has been escalated to our team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.



Assuring you of our best services all the time


For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit www.tataindicombroadband.in or write to us on [protected]@tatacommunications.com.



We will be delighted to assist you




Warm Regards,

Pravalika,

Customer Service Team,

Tata Indicom Broadband 2.0


[protected][protected][protected][protected]

From: arshad nursumar [mailto:[protected]@yahoo.co.in]
Sent: Thursday, September 30, 2010 03 :56 AM
To: Customer Service (Retail-India)
Subject: Re: FW: FW: FW: FW: my email id not active WE HEREBY APOLOGISE

THANKS

--- On Wed, 29/9/10, customerservice <[protected]@tatacommunications.com> wrote:


From: customerservice <[protected]@tatacommunications.com>
Subject: FW: FW: FW: FW: my email id not active
To: [protected]@yahoo.co.in
Date: Wednesday, 29 September, 2010, 6:49 PM


Dear Customer,

We understand the inconvenience caused to you and we regret for the same.



With reference to your mail, as per the resolution for the complaint number 12936316 regarding messaging we would like to inform you that the The given ID: [protected]@bom7.vsnl.net.in is blocked due to spamming send apology mail to [protected]@tatacommunications.com for unblocking the ID.



let me assure you that we follow stringent policies when it comes to customer satisfaction and also would like to inform you that, a SPAM is,

1. Spam is determined by the number of inactive email addresses in the recipient's field (no. of email bounces)

2. Spam is determined by the number of email addresses mentioned in the recipient's field.

So, it is advisable to send emails to active email addresses and send the email only few ids each time.



We require your valuable support & co- operation during this period.



You can also reach us at[protected] toll free number



For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit www.tataindicombroadband.in or write to us on [protected]@tatacommunications.com



Warm Regards,

Abdul Qadeer,

Complaint Management Team,

Tata Indicom Broadband 2.0.




[protected][protected][protected][protected]

From: arshad nursumar [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, September 29, 2010 4:50 PM
To: Customer Service (Retail-India)
Subject: Re: FW: FW: FW: my email id not active Kindly solve my problem at the earliest

--- On Wed, 29/9/10, customerservice <[protected]@tatacommunications.com> wrote:


From: customerservice <[protected]@tatacommunications.com>
Subject: FW: FW: FW: my email id not active
To: [protected]@yahoo.co.in
Date: Wednesday, 29 September, 2010, 10:12 AM



Dear Mr. Arshad,

We regret the inconvenience caused to you.

We have registered your concern and raised a complaint on your behalf regarding messaging concern. We will be in touch with you to do the needful at the earliest.

Your complaint number is: 12936316



Assuring you of our best services all the time



For any further assistance, please feel free to contact Customer Service in your city for details of the contact please visit at http://www.tataindicomextra.in/index_interim_new.html (the link contains the location wise contact numbers) or write us on [protected]@tatacommunications.com.



Warm Regards,



Sridhar

Complaint Management Team,

Tata Indicom Broadband 2.0










[protected][protected][protected][protected]

From: arshad nursumar [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, September 28, 2010 7:33 PM
To: Customer Service (Retail-India)
Cc: Abdul Nursumar
Subject: Re: FW: FW: my email id not active

There was a problem logging onto your mail server. Your Password was rejected. Account: 'bom7.vsnl.net.in', Server: 'bom7.vsnl.net.in', Protocol: POP3, Server Response: '-ERR [AUTH] Account disabled', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92



Above mentioned error is coming & unable to send & receive emails,kindly send your representative at the earliest its urgent as all my important emails are blocked.

--- On Sun, 26/9/10, customerservice <[protected]@tatacommunications.com> wrote:


From: customerservice <[protected]@tatacommunications.com>
Subject: FW: FW: my email id not active
To: [protected]@yahoo.co.in
Date: Sunday, 26 September, 2010, 3:05 PM



Dear Mr. Arshad,

We regret the inconvenience caused to you.

With reference to your mail, we would like to inform you that as per our records your account [protected]@bom7.vsnl.net.in is in active status however kindly revert us for any further assistance.



We would also like to inform you that kindly revert us with the screen shot of the error message that is encountered in between to do the needful at the earliest.



Assuring you of our best services all the time.



For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit www.tataindicombraodband.in or write to us on [protected]@tatacommunications.com. We will be delighted to assist you



Warm Regards,

Sridhar,

Complaint Management Team,

TATA Indicom Broadband 2.0.


[protected][protected][protected][protected]

From: arshad nursumar [mailto:[protected]@yahoo.co.in]
Sent: Sunday, September 26, 2010 12:09 PM
To: Customer Service (Retail-India)
Subject: Re: FW: my email id not active kindly send someone at my shop tomorrow to activate.thanks.

--- On Sun, 26/9/10, customerservice <[protected]@tatacommunications.com> wrote:


From: customerservice <[protected]@tatacommunications.com>
Subject: FW: my email id not active
To: [protected]@yahoo.co.in
Date: Sunday, 26 September, 2010, 9:47 AM



Dear Mr. Arshad,

Thank you for bringing your concern to our notice.

We would like to inform you that, kindly note that the 5 mb mailbox size includes the mails stored in the Inbox, Trash and other Folders created by you. Please ensure that the mails are cleared from all the folders regularly to facilitate the receipt of mails without interruptions.

Please follow the given steps to delete the emails in Web mail.

1. In the Web browser's address field, type http://webmail.vsnl.com

2. In the Email Address field, type your entire email address.

3. In the Password field, type your password.

4. Click the Login button.

5. You can view the amount of Storage Space used in the upper left corner.

6. Look at the Size column to focus on large e-mails with attachments. Deleting these will free more space.

7. Click the Delete button.

8. Click the Trash folder on the left.

9. Click the Empty this folder link on the right.

As per your mail, kindly revert to us with the following information if the problem still persists in receiving mails.

1) Send a test mail to your own ID and revert with the complete error message.

2) Are you experiencing this issue with Tata Communications email account configured in E-mail client?

3) What is mail space available in the account?

We would like to inform that we understand that you are unable to send emails and in this regard we request you to provide us below information to do the needful.

1) What is the complete error message you are getting while sending the mails?

2) Are you experiencing this issue with Tata Communications email account configured in Email Client or Web mail?

3) What are the Pop3 and SMTP servers you are using?

4) Are you connecting to internet using Tata Communications id when trying to send emails?

5) Send a test mail to your own ID and revert with the complete error message.

Looking forward to your co-operation and support to help us serve you better.

You can also reach us at[protected] toll free number

For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit www.tataindicombroadband.in or write to us on [protected]@tatacommunications.com

Warm Regards,

Abdul Qadeer,

Complaint Management Team,

Tata Indicom Broadband 2.0.




[protected][protected][protected][protected]

From: arshad nursumar [mailto:[protected]@yahoo.co.in]
Sent: Saturday, September 25, 2010 7:05 PM
To: Customer Service (Retail-India)
Subject: my email id not active

Dear Sir,

There is problem in my email id [protected]@bom7.vsnl.net.in as i am unable to receive & send emails for last 2 months, i have already made payments, kindly send your representatuve on monday at my shop

BARKAAT PACKAGING

24/26, BHANDARI STREET ,OPP MASJID BUNDER POST OFFICE,MASJID BUNDER, MUMBAI-400003. TEL-[protected],32941112. BETWEEN 11.30 AM TO 7 P.M.

REGDS

ARSHAD K