[Resolved]  Tata Communications — Had taken LIGHTNING 20 MBPS but getting 2MBPS only

I'm still awaiting response from ur side, ur engineers had come over & checked the entire system & even showed it to senior engineers thru TEAM VIEWER & had identified the prob & said it wil be rectified in 4-5days by our Mumbai engineers as wel team from CISCO but it has been 2 weeks & no one HAS TURNED UP..
IF MY PROBLEM IS NOT RECTIFIED BY 21st NOV 2009 THEN I WANT A FULL REFUND ELSE I WIL REPORT TO THE MEDIA THAT UL ARE DUPING & CHEATING PEOPLE
thanx & regards

Sent from my iPhone

Begin forwarded message:

From: "DiL.. Raghani" <[protected]@gmail.com>
Date: October 27, 2009 5:41:55 PM GMT+05:30
To: NODALOFFICER.[protected]@TATACOMMUNICATIONS.COM
Cc: TANUSHYAM.[protected]@TATACOMMUNICATIONS.COM
Subject: TREAT THIS URGENT!!!! ELSE REFUND ME BACK THE AMOUNT!!!!

iam sorry to say but im really dissappointed with the way ul r handling the problem & services to customer.. i had taken 20MB lightning plan with a 2 Mnths advance rental & i feel duped & cheated by ur company called TATA COMMUNICATIONS, First of all Lightning 20 Mbs speed means gettin a speed of approx 16-18Mbs according to ul, but instead im getting only 2Mbs of download.. i have other broadband connection of AIRTEL of 8Mbs connection & im very happy with speed i always get 5-6Mbs of download & this has been proven in front o[censored]r technicians one bein Mr Ajay & other i dont the name but i[censored] check my records u will come to know, they had themselves seen the speed & said it would be rectified in a day or two but tht day has not yet come, ALL MY REQUESTS HAVE FALLEN TO DEAF EARS ESP TO MR KANJILAL HE ALWAYS SAYS ILL LOOK INTO IT & GIVES ME HOPE ONLY..
HENCE I REQUEST YA TO LOOK INTO THE MATTER URGENTLY & PROVIDE ME WITH LIGHTNING 20 MBS SPEED IF YA CANT THEN REFUND ME BACK THE AMNT & STOP ADVERTISING LIGHTNING 20MBS PLAN ITS NOTHING BUT CHEATING PEOPLE OF THE COUNTRY
regards
DILIP RAGHANI