[Resolved] Tata Docomo — NEW POSTPAID CONNECTION TAKEN

[Resolved] Tata Docomo — NEW POSTPAID CONNECTION TAKEN

M M J SATHISH RAO from Chennai, Tamil Nadu

DEAR RESPECTED SIRS, AS I HAVE TAKEN NEW POSTPAID CONNECTION AFTER VERY PRESSURED MARKETING PHONES FROM MS. SASIKALA OF M/S. RKG MARKETING ON 23RD JULY. THEY ASSURED THE QUALITY SERVICE. BUT AFTER THAT NO BODY TURN BACK TO ME OR EVEN I HAVE NOT RECEIVED COURTESY CALL FROM THEM. AND MEANTIME I HAVE BEEN INFORMED ABOVE SAID OFFICES THAT, I WILL GET THE GPRS CONNECTION FROM DAY ONE AFTER ACTIVATION. I HAVE SENT SO MANY REQUEST SMS, EVEN THEY CAN CHECK FROM MY OUTGOING SMS LIST. AFTER SO MANY CALLS TO CUSTOMER CENTER THERE WAS NO RESPONSE TILL DATE. YESTERDAY[protected] AFTER LONG ARGUMENT WITH ABOVE SAID OFFICE MR. K. GURUVAYURAPPAN CAME TO MY PLACE AND HE FAILED TO SEND A GPRS SERVICE REQUEST SMS, WHICH I HAVE SENT EVEN SO MANY TIMES ALREADY. I HAVE ALREADY USING 3 OTHER CONNECTIONS FOR MORE THAN 5 YEARS WHICH, I HAVE SENT CANCELLATION LETTER AFTER ABOVE SAID OFFICE ASSURED THE SERVICE. TODAY ON[protected], MORNING I TRIED TO MAKE 1 URGET CALL THEN I HAVE RECEIVED THE ANOUNCEMENT OF TEMPORARY DISCONNECTION AND ASKED ME TO CONTACT CUSTOMER SUPPORT. WHEN I CONTACTED THEM THEY CONFIRMED WITH NEGATIVE REPORT ON ADDRESS VERIFICATION. WHAT I HAVE GIVEN PROOF IS MY OWN HOUSE ADDRESS WHICH I AM LIVING THERE FOR THE LAST 7 YEARS AND MEAN WHILE I HAVE GIVEN MY PAN-CARD PROOF AND MY VOTER ID CARD. AND I AM RUNNING ONE COMPANY M/S. M.S INFOTECH AS REGISTERD ADDRESS I HAVE GIVEN MY VISITING CARD ALSO. WEBSITE ITSELF DESCRIBES MY ADDRESS AND LAND LINE NOS TOO. AND EVEN MY COLONY WATCHMAN WILL ANSWER FOR MY NAME OR MY VILLA NUMBER IF ANYBODY MADE ENQUIRY. EVEN THOUGH I HAVE RECEIVED ONE SMS TODAY 02-14PM REGARDING NEGATIVE REPORT ON MY ADDRESS. AS THOUGH I HAVE PROVIDED MY ADDRESS LANDMARK TOO. EVEN THEY CALL TO ME ON MY ALTERNATIVE NUMBER. BUT THEY DID NOT. IN THIS I HAVE LOST SO MANY BUSINESS AND MENTAL TORTURE. IF THEY ASKED ME FOR SOME OTHER PROOF FOR ADDRESS I HAVE RATION CARD. PLEASE GET ME THE APPROPRIATE SOLUTION AND GUARANTEE THAT ANY OTHER CUSTOMER SHOULDN'T EFFECTED LIKE THIS. YOURS FAITHFULLY M. J. SATHISH RAO. [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

TataDocomo

from Mumbai, Maharashtra

Dear Sathish,

We are extremely sorry for the inconvenience caused to you. Please provide us your contact details (email id, contact number) to check the problems.

Thank you

k.md.farooq

from Hyderabad, Telangana

hi this is farooqahmed from hyderabad ihave purchased the sim then the sim has blocked can u help me ...sirmadam

TataDocomo

from Mumbai, Maharashtra

Dear Farooqahmed,

Please could you provide us your contact number so that we can check the issue.

Thank you

arghyadh44

from Bengaluru, Karnataka

my docommo no. is [protected].initially when i have taken the sim it used to show the current location where i am presently in.but nwadays it is not showing.i had called the c care they told me go to network and select automatic.i did so but still that problem is not solved.i have enabled the cell info display.but still it is not coming.please assist me.
Besides if anyone is calling or msging me from other network they r charged std [protected]@1.50 like idea, reliance, vodafone

Ramesh

from Noida, Uttar Pradesh

Hi all, I am a Tata Docomo user in pune.The 1p/1sec that they provide is too good and also the 1sec pulse rate is more beneficial.I got the connection two weeks before but the network here sucks.. While speaking on phone the voice breaks continuosly and also walk when you talk doesn't work here.If you are standing at one place and speak then that works out sometimes.

And moreover 1p/1sec wont continue throughout. It is said that after 27000 seconds it is 2p/1sec which is 1.20 rs for a minute. Though i dint complete 27000 secs i am paying 2p/1sec now.

To enquire about this i called customer care. Looks like everyone are busy there with someother job. No body is there to answer me till today.Is this the way a service provider should serve his customer?

TataDocomo

from Mumbai, Maharashtra

Dear Ramesh,

We are extremely sorry for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us your contact number and your exact location to check the issue.

Thank you

NELSON IRUTHAYASAMY

from Ernakulam, Kerala

I AM NELSON IRUTHAYASAMY FROM COIMBATORE, TAMILNADU. I BOUGHT AN DOKOMO SIM CARD[protected] BY 31/08/09, IN M/s, AAR BEE 3G TECHNOLOGY, KATTOOR OF COIMBATORE, TAMILNADU. I GAVE ALL THE DETAILS AND MONEY. BUT STILL THAT SIM NOT ACTIVATED. I SPOKE TO THAT EXECUTIVE BUT THERE IS NO PROPER RESPONCE.
I DONT KNOW WHAT TO DO. GIVE ME A PROPER SOLUTION.

EXPECTING POSITIVE REPLY.

REGARDS,

NELSON IRUTHAYASAMY
[protected]

Rahul bhardwaj

from Gurgaon, Haryana

Dear sir,
i have purchage a sim no. [protected]. i have taken plan of Rs 299 on that sim and want to activate 150 free std min offer but i think on my no. free local call and local sms offer facility has been activated from ur side. it can be u or ur agent mistake so that's why i m facing this problem and i m payinf for std calls otherwise i can use 150 std call offer. i don't want thais local calls benifit .so it's my humble request plz resolve my prob as soon as possible otherwise i can change my service provider. plz reply on my mail id