[Resolved]  Tata Docomo — Unresolved Network Issue

TATA Indicom — unresolved Network Issue

HI,
I am a Tata Indicom Post paid Customer in Pune from Oct 2006 having mobile number [protected]/ [protected](prepaid).This it to bring in your notice that inspite of making so many complaints to Tata Indicom till date no action has been initiated on my complaints & all the complaints have been closed by showing it resolve ( The Vague answer given is that problem in customer handset although there’s no problem with my handset I have three handset) .I am having network issue at Vadgaonsheri area at Pune, the calls keep getting drop, the voice is always breaking & sometimes the network goes of completely(always searching for network .During night its horrible. I have made numerous complaints to the customer care but the issues is yet to be resolved, sometimes the network person calls up & say that there is problem in that area & will be resolved in a weeks time, after some time some other network person calls say there is no issue on their side(don’t know why they contradicts themselves).Every time my complaint have been closed without resolving & informing me. My handsets are working fine, am using Samsung hero next, /Samsung Duo/China .
You are requested to look into the matter to resolve my grievances as soon as possible.
Chronology of events for your perusal
Complaint made on date 28/12/2007 Reference no 99062543
Complaint made on date 27/01/2008 Reference no[protected]
Complaint made on date 06/04/2008 Reference no[protected]
Complaint made on date 14/06/2008 Reference no[protected]
Complaint made on date 23/06/2008 Reference no[protected]
Complaint made on date 15/08/2008 Reference no[protected]




Thanks & Regards,
Naeem Rehman | MS IPTV| Tech Mahindra
Giga Space – Delta 1, Viman Nagar, Pune - 411 014, INDIA
 Office: +[protected] | Cell: [protected]
Email: [protected]@techmahindra.com

I strongly agree with you. Same thing happened with me too. How can they close the complaint without taking the feedback. I have got stuck in a stupid cycle.I will file a complaint, they will call me twice or thrice but each time a new person will call and ask about the problem or questions like where do you stay but none of them will come and solve the problem.And to add to the agony they will close your complaint on their own.I have reprted this problem to even Nodal Officer Sheela Sara Abraham.But my problem is still unresolved.

I don't want to use Photon any more. i am attaching the mail conversation between me and Nodal officer.


Dear sheela,

I reside at vazakkala area in kochi and i have subscribed for two photon plus devices. My satisfaction level with the services
photon team is providing has never been close to satisfactory. While purchasing photon devices 3Mbps speed was promised but
i am getting speed of 3KBps.Please believe me i am not kidding.i am experienced software programmer. i know about computers.Earlier i raised a complaint and an antenna was installed in my vicinity but again the speed never showed up . I feel the problem is with infrastructure and devices installed in my area.They are not working fine .May be others are getting fine speed but my area people are really frustrated. You can see my internet usage, i have enrolled for 10GB plan but all i managed to use was 3MB .I have paid thousand of bucks but they don't seem worth.

I don't want to trouble photon team anymore. I have decided to discontinue.If possible please reimburse the amount i paid for
the devices. I don't want to but i am forced to move to other service provider.

--
Thanks and regards
Varun Jain

Dear Sir,
Thank you for contacting Tata Tele Services.
This has reference to your email dated 10/01/10 regarding your Tata Indicom Account number[protected].
Hope our technical team has resolved your complaint and the connection is working fine now.
We deeply regret the inconvenience caused to you.
Assuring you the best of services.

Sheela Sara Abraham,
Nodal Officer Kerala

Dear Sheela,
Technical Team contacted me several times, they took an appointment also but none of them came to my home to check on the problem.No feedback has been taken from me .There is little improvement. My problem still persists.
--
Thanks and regards
Varun Jain


Dear Sheela,
Today network engineer visited my home and they are conforming that there is problem with network infrastructure in my area (vazakkala) . They are telling
they can't offer any solution at this time and they have plans to set up new direction antenna in this area. Please help me with this problem. Same
thing was told to me earlier also and i have been patient enough. If this is the case then i feel i should get some waiver in my plan or i be happy to
surrender my instrument.i tried reaching you through mobile so that i can let you know what network engineers have to say but phone was busy.
Please help me out
Thanks and regards
Varun Jain

Dear Mr. Varun,
Greetings from Tata Tele Services Ltd!
We acknowledge receipt of your mail dated 16th October 2010.
At the outset, we regret the inconvenience caused.
As per the mail, we would like to inform you that your complaint has been forwarded to the concerned team and we will get back to you by Monday. We request you to kindly bear with us till such time.
If you require any further assistance, please call us or write to us
Assuring you the best of our services at all times.

Thanks and Regards,
Sheela Sara Abraham
Nodal Officer


Dear sheela,
Monday i feel was yesterday, Till now i have not been contacted by any of Photon support person. And i am very grateful to the team for auto closing my ticket.No feedback has been taken, no improvement has been done, nothing
has been done but just my ticket was closed. I hope thats how a good problem solving rate can be achieved.

Details of Account[protected]
Complaint Reference Number [protected]
Complaint Description 198 - Type Trouble Ticket
Complaint Raised Date 30-Sep-2010
Complaint Expected Resolution Date [protected]:00:00.0
Complaint Closed Date in the account 01-Oct-2010
Status of the Complaint Closed
Tata Indicom Circle KERALA



After that i never received a reply for Tata Photon Team.

tataphoton+ — the details given about the place from which i logged in my facebook account is incorrect

the area details given by u to the facebook team about the place from which i logged in is incorrect.reply @UMERTN.[protected]@GMAIL.COM

tataphoton+ — Network Issue

I bought the Tataphoton+ ([protected])on 20/01/2012, Raise a first complaint on 26/01/2012, second complaint on 28/01/2012, third on 29/01/2012, Forth on 01/02/2012 ,Fifth complaint on 03/02/2012,Sixth complaint on 11/02/2012,Seventh complaint on 18/02/2012 and my last complaint on 27/02/2012,My complaint number[protected],Regarding network issue my photon is working very slow, But till now there is no one to resolve my issue ,I am getting regular call from executive to pay my bill for the month of jan-2012,For this issue I visited Tataphoton showroom at T Nagar ,GN Chetty road,One of the executive name Ms.Kalai said that we have pay the bill amount, without giving us proper solution to our issue. They said as escalate this issue anyone we don’t care about, this is way to response the customer, and I think you will give us proper solution to our issue.

Regards
Giriprasath
[protected]