Tata Docomo — Poor Network reception on TATA DOCOMO

Address:

Uttar Pradesh

. I’m a BlackBerry phone user. You might be aware of the fact that BlackBerry and iPhones are ill reputed for their poor network reception (if you don’t believe me, you can Google for it) and so is with my phone. Let me tell you that I’m located in a colony and within it, only BSNL network is active. My whole friend circle owns a BlackBerry and two of them have an iPhone. They are subscribed to BSNL network as it has strongest network within the colony. So network reception ultimately good in their BlackBerry & iPhones. I’ve bought BlackBerry a month ago and I’ve been suffering from poor network reception since then. Earlier I was with Vodafone network and the network reception never went more than 1 bar. In major time, the reception remains in emergency (SOS) mode. Hence I filed a complaint for the same but it seems that they’ve nothing to do with the concern of their customers. They just kept giving me date after date and no result. After being embarrassed for 14 days, I planned to switch to DOCOMO network. Let me describe a case before. I tried using my DOCOMO SIM (Mobile #[protected]) with the handset and found DOCOMO network is stable on 1 bar for most of the time but it also goes to emergency mode many times. So I filed a complaint for the same and the executives assured me that my problem will be solved in few days. Actually I filed the complaint on 27/03 and got the response on 29/03 which was quite impressive. I loved the way you treated my complaint and the lightening fast response. This attracted me and was the main reason why I ported to your network from Vodafone. Anyways, on 29/03, your network team admitted that the location of tower and the point where I reside have a distance of 520m and that’s why the network quality weakens reaching at my home. They also admitted that I’m not the only one who is facing the problem but other civilians are also facing the same problem mainly in the indoors. Yes the fact was true. Even my Dad faces dropped calls and data services sometimes in the indoors although he’s using Nokia Lumia 610 Handset. They also added that they had tried to do some transmutation in the network and so the reception should increase. And yes it did. Reception on my BlackBerry increased from 1 to 2 stable bars. But then also it wasn’t enough because at the time of calling someone, I’ve to try 5-6 times and sometimes at the time of call, reception goes to 0 bars and thereby dropped call. I would like to mention that earlier I wanted to switch to any CDMA network in my area but I later become aware to the fact that TATA has closed down its CDMA tower in my area. I really don’t know the reason! And now only Reliance CDMA was the only option. Since I had never used Reliance before, I kept it in an option. After having a lot of taunt, I applied for MNP to switch from Vodafone to DOCOMO network. After the successful porting, I went on my nerves when the network reception remained intact. Still I was getting 2 stable bars with dropped calls. Leave out DATA usage!
I again tried ringing customer care but every day I was told the same thing that some work is going on (I guess alterations) in the tower...But still I haven’t noticed any improvement in the network quality. I’m afraid that I will have to use Vodafone again after 3 months when the limit of porting ends. It’s because if I have to get dropped calls then why shouldn’t I use Vodafone? It has coverage in most of the areas where DOCOMO is yet to reach. So it’s my folded hand request from you that please try to look into this matter and take out the necessary steps. Either-
Improve the network qualities for indoors
-Setup a new tower nearby the colony
-Try to start the CDMA network.
It’s not only for me…it’s for all who fail to make calls from indoors. My friends are also interested to switch to DOCOMO network because the call rates are cheaper than that of BSNL and additionally the BlackBerry plans are also cheaper in DOCOMO. They use BlackBerry Internet service & messenger while for me, it’s just like a golden opportunity. I’m writing this to you because I’m fed-up from calling customer care repeatedly and always listening to their same excuse of some work going on. I don’t know will this work ever end up in this decade! I'm now regretting for porting from Vodafone to DOCOMO!

My #[protected]