[Resolved]  Tata Indicom — Worst kind of Service Quality

Tata Indicom Broad Band — Worst kind of Service Quality

I am attaching my conversation with tataindicom executives which explain the quality of service provided by tataindicom.
Hi,

Either tataindicom executives thought that consumers are fool or tataindicom executives are trying to be smart enough.As usual this is happening to me second time that i received a call from tataindicom executive and could not have words with him about the issue then received a mail from tataindicom customer care that we had a conversation with you and your are happy with the solution Bla...Bla...

Yes i received a call from Tataindicom executive(Tel no:[protected])but i was busy in another call so requested him to give me a call after half an hour and he accepted that then i disconnected the call.So there was nothing that we had any conversation on any of my issue.

Below a mail again shows the service quality provided by the Tataindicom.

And this time its enough now i cannot have guts to avail such kind of worst services. so you are requested to please disconnect my connection form the next month.

Is there anybody who can help me out to escalate these issue further to some one else because None of the Nodal officer(regional Or HQ)have ear to listen their customers; else i have to escalate this somewhere else.


Regards
Deepak Tyagi

Dear Mr. Tyagi,



In reference to the appended mail and our subsequent conversation with Ms Citin regarding your broadband account id: [protected]@vsnl.net



We wish to inform that your service issue had been resolved from our end. We hope your concern of Dwntme Cred Confm Not Ref- has been resolved now.



We sincerely regret for the inconvenience caused to you.

For any further assistance please,



· Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.

· You can also write to us at [protected]@tatacommunications.com.



Assuring you of our best of services at all times,



Yours sincerely,

Nodal Officer – North

Tata Communications Internet Services Limited





From: deepak tyagi [mailto:[protected]@rediffmail.com]
Sent: Monday, September 22, 2008 8:22 PM
To: Nodal Officer HQ
Cc: Nodal Officer North; Customer Service (Retail-India)
Subject: Re: FW: FW: FW: FW: FW: Fed up with the tata broad band sevices



Hi,

Today i received a call from tataindicom customer care regarding down time credit.And i have been conveyed that its not possible in this case because my account is showing data download during down time.

i conveyed that i was unable to browse my internet for approx 3 weeks.As far as download is concerned, In previous month i have added some links in my download manager and that was the reason of data download.And yes rediff mail was also working during that period.
On this issue i had words with the regional nodal officer but it seems that all tataindicom officers has pre-decided mind not to get into the issue properly(during his conversation with CC executive he was continuously confirming to him that he will not consider the down time).

I could not find any reason to pay my downtime rent.If you want to take any action against this you can disconnect my connection.
Or i have to do that because there is no fun of having a such kind of worst internet connection where consumer has to log 4-5 complains every month and have to pay complete month rent when actual working days are not more then 20 and this time it would be nearly 15.

I am using tataindicom from more then 7 months and continuously having issues with my connectivity.

But this time I am really sorry to say that i am not happy with your services and rally wanna to get rid off this.

Regards,
Deepak Tyagi

On Sun, 21 Sep 2008 customer service wrote :
>
>Dear Mr. Tyagi,
>
>We regret for the inconvenience caused to you.
>
>With reference to your mail your concern regarding down time credit has
>been notified. We assure that your problem will be resolved at the earliest.
>
>Your complaint number is 7143562 for further communications.
>
>Assuring you of our best services all the time.
>
>For any further assistance, please feel free to contact Customer Service at
><http://www.tataindicombroadband.in/contactus.html>
>http://www.tataindicombroadband.in/contactus.html (the link contains the
>location wise contact numbers) or mail us on
><mailto:[protected]@tatacommunications.com>
>[protected]@tatacommunications.com. We will be delighted to assist you
>
>Warm Regards,
>
>Madhu,
> Customer Service,
>TATA Communications Internet services ltd.
>
> _____
>
> From: deepak tyagi [mailto:[protected]@rediffmail.com]
>Sent: Sunday, 21, September, 2008 9:19 AM
>To: customer service
>Subject: Re: FW: FW: FW: FW: Fed up with the tata broad band sevices
>
>
>
>
>Hi,
>
>Today i have just check my net it seems to be start working.But i want you
>to put my request on hold for few more days.
>Apart from that my net did't work for approx 3 weeks and i will not pay the
>rent for non working days.
>
>Regards
>Deepak Tyagi
>
>On Fri, 19 Sep 2008 customer service wrote :
> >Dear Mr. Tyagi,
> >
> >
> >
> >We regret the inconvenience caused to you.
> >
> >
> >
> >Please refer to the telephonic discussion you had with Ms.Prabhavathi on
> >19-SEP-2008.
> >
> >
> >
> >We have registered a complaint on your behalf regarding the connectivity
> >concern of your account. Our team will contact you at the earliest to do
>the
> >needful.
> >
> >
> >
> >Your complaint number is: 7123610.
> >
> >
> >
> >Assuring you of our best services at all times.
> >
> >
> >
> >For any further assistance, please feel free to contact Customer Service at
> ><blocked::http://www.tataindicombroadband.in/contactus.html>
> >http://www.tataindicombroadband.in/contactus.html (the link contains the
> >location wise contact numbers) or mail us on
> ><blocked::mailto:[protected]@tatacommunications.com>
> >[protected]@tatacommunications.com. We will be delighted to assist you
> >
> >Warm Regards,
> >
> >
> >
> >Bindu.N,
> > Customer Service,
> >TATA Communications Internet Service Ltd.
> >
> >
> > _____
> >
> > From: deepak tyagi [mailto:[protected]@rediffmail.com]
> >Sent: Thursday, 18, September, 2008 8:52 PM
> >To: customer service
> >Cc: nodalofficer.[protected]@tatacommunications.com;
> >Nodalofficer.[protected]@tatacommunications.com
> >Subject: Re: FW: FW: FW: Fed up with the tata broad band sevices
> >
> >
> >
> >
> >Hi,
> >
> >That's the limit.I don't have words to express this.
> >I did not confirmed to any body that the problem has been resolved.
> >Yes today i received a call from one of your executive but i could not have
> >words with him because i was busy on another call.So i asked him to call me
> >again and after that i did not receive any call from your side.
> >Now i am receiving a mail that the problem has been resolved.I don't think
>i
> >should expect anything from Tataindicom.
> >
> >Regards
> >Deepak Tyagi
> >
> >
> >On Thu, 18 Sep 2008 customer service wrote :
> > >
> > >Dear Customer,
> > >
> > >
> > >
> > >Thank you for your valuable feedback.
> > >
> > >
> > >
> > >Please refer to the telephonic discussion you had with Mr. Kamalakar on
> > >18-Sep-08. As per your verbal confirmation the connectivity concern you
>had
> > >has been resolved.
> > >
> > >
> > >
> > >However if the problem persists once again please do write back to us for
> > >further assistance.
> > >
> > >
> > >
> > >Assuring you of our best services at all times.
> > >
> > >
> > >
> > >For any further assistance, please feel free to contact Customer Service
>at
> > >http://www.tataindicombroadband.in/contactus.html (the link contains the
> > >location wise contact numbers) or mail us on
> > >[protected]@tatacommunications.com. We will be delighted to assist
>you.
> > >
> > >
> > >
> > >Warm Regards,
> > >
> > >
> > >
> > >Mujeeb,
> > >
> > > Customer Service,
> > >
> > >TATA Communications Internet Services Ltd.
> > >
> > >
> > >
> > > _____
> > >
> > > From: deepak tyagi [mailto:[protected]@rediffmail.com]
> > >Sent: Thursday, September 18, 2008 9:23 AM
> > >To: customer service
> > >Subject: Re: FW: FW: Fed up with the tata broad band sevices
> > >
> > >
> > >
> > >
> > >Hi,
> > >
> > >Problem is still persisting.
> > >I was trying to attach some screen shots(where my browser got stuck), but
> > >unable to do so.
> > >Throws below error while trying to attach file.
> > >
> > >The connection to the server was reset while the page was loading.
> > ># The site could be temporarily unavailable or too busy. Try again in a
>few
> > >moments.
> > ># If you are unable to load any pages, check your computer's network
> > > connection.
> > ># If your computer or network is protected by a firewall or proxy, make
> > >sure that Firefox is permitted to access the Web.
> > >
> > >
> > >
> > >
> > >On Tue, 16 Sep 2008 customer service wrote :
> > > >Dear Mr.Tyagi,
> > > >
> > > >
> > > >
> > > >Thank you for your valuable feedback.
> > > >
> > > >
> > > >
> > > >We have registered a complaint on your behalf regarding the browsing
> > >concern
> > > >of your account. Our team will contact you at the earliest to do the
> > > >needful.
> > > >
> > > >
> > > >
> > > >Your complaint number is: 7044700.
> > > >
> > > >
> > > >
> > > >Assuring you of our best services at all times.
> > > >
> > > >
> > > >
> > > >For any further assistance, please feel free to contact Customer
>Service
> >at
> > > >http://www.tataindicombroadband.in/contactus.html (the link contains
>the
> > > >location wise contact numbers) or mail us on
> > > >[protected]@tatacommunications.com. We will be delighted to assist
> >you.
> > > >
> > > >
> > > >
> > > >Warm Regards,
> > > >
> > > >
> > > >
> > > >Dhanraj,
> > > >
> > > > Customer Service,
> > > >
> > > >TATA Communications Internet Services Ltd.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > _____
> > > >
> > > > From: deepak tyagi [mailto:[protected]@rediffmail.com]
> > > >Sent: Tuesday, 16, September, 2008 8:36 AM
> > > >To: customer service
> > > >Subject: Re: FW: Fed up with the tata broad band sevices
> > > >
> > > >
> > > >
> > > >Hi,
> > > >
> > > >i am still waiting for the earliest action because till unable to
> > > >browse.Except rediff;Yahoo, google, gmail, bookmyshow, hotmail nothing is
> > > >working.
> > > >yesterday i was able to browse only for 1 hr approx.
> > > >Its more then 2 weeks i am having this prob and nothing has ben done.
> > > >
> > > >regards,
> > > >Deepak Tyagi
> > > >
> > > >On Sun, 14 Sep 2008 customer service wrote :
> > > > >Dear Customer,
> > > > >
> > > > >
> > > > >
> > > > >We regret the inconvenience cause to you.
> > > > >
> > > > >
> > > > >
> > > > >We have re-registered your concern regarding connectivity with
> >complaint
> > > > >number 7044700. Our team is working on priority and the needful will
>be
> > > >done
> > > > >at the earliest.
> > > > >
> > > > >
> > > > >
> > > > >Assuring you of our best services all the time.
> > > > >
> > > > >
> > > > >
> > > > >For any further assistance, please feel free to contact Customer
> >Service
> > >at
> > > > >http://www.tataindicombroadband.in/contactus.html (the link contains
> >the
> > > > >location wise contact numbers) or mail us on
> > > > >[protected]@tatacommunications.com. We will be delighted to
>assist
> > >you
> > > > >
> > > > >
> > > > >
> > > > >Warm Regards,
> > > > >
> > > > >
> > > > >
> > > > >Mujeeb,
> > > > >
> > > > > Customer Service,
> > > > >
> > > > >TATA Communications Internet Services Ltd.
> > > > >
> > > > >
> > > > >
> > > > > _____
> > > > >
> > > > > From: deepak tyagi [mailto:[protected]@rediffmail.com]
> > > > >Sent: Sunday, September 14, 2008 11:50 AM
> > > > >To: [protected]@tatacommunications.com
> > > > >Subject: Fed up with the tata broad band sevices
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >Hi,
> > > > >
> > > > >I am your broad band customer.From the day one i am contineously
>facing
> > > > >problems with my internert connection.On an average my net works only
> >for
> > > > >15-20 days in month.This is the worst broad band service i have ever
> > >seen.
> > > > >Do you think is this fair to pay month rent in sauch kind of
>senarios.
> > > > >if such kind of things will continue then you are requested to please
> > > > >disconnect my connection and i will not pay my dues.i don't think i
> > >should
> > > > >pay because from last 10 days my broad is not working if it start
> >working
> > > > >then i will deduct amount for not working days.
> > > > >
> > > > >Unhappy customer.
> > > > >Customer id:[protected]@vsn.net
> > > > >
> > > > >Regards,
> > > > >
> > > > >D.T.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > >
> >
> ><http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/signatu
> > > >r
> > > >
> > >
> >
> >e-home.htm/[protected]@Middle5/2206641_2199021/2201649/1?PARTNER=3&OAS_Q...⇄
> > > >=
> > > > >null> Rediff Shopping
> > > > >
> > > > >
> > > > >
> > > >
> > > >Regards,
> > > >
> > > >D.T.
> > > >
> > > >
> > > >
> > >
> >
> ><http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/signatu
> > >r
> > >
> >
> >e-home.htm/[protected]@Middle5/2206641_2199021/2201650/1?PARTNER=3&OAS_Q...⇄
> > >=
> > > >null> Rediff Shopping
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> >
> ><http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/signatu
> >r
> >
> >e-home.htm/[protected]@Middle5/2206641_2199021/2201649/1?PARTNER=3&OAS_Q...⇄
> >=
> > >null> Rediff Shopping
> > >
> > >
> > >
> >
> >
> >Regards,
> >
> >D.T.
> >
> >
> >
>
>
>Regards,
>
>D.T.
>
>
>
>
><http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/signatur
>e-home.htm/[protected]@Middle5/2206641_2199021/2201649/1?PARTNER=3&OAS_Q...⇄
>null> Rediff Shopping
Regards,

D.T.

Reminder No. 3

From

A. Laila Beevi,
M/s.Saina Electronics,
Opp: Triveni Departmental Stores,
Sreekariyam- P.O,
Trivandrum – 695 017.
Mob. No: [protected]

To Dated at Trivandrum 08/10/2008

The Nodal officer,
Tata Indicom,
Kerala

Sir,

Sub: Poor Performance of attending/rectification of faults of Telecom systems: Reg:

Ref: My Ltr No: Nil Dated 02/09/2008, 01/10/2008 regarding Tel.No: 0471 – 6890030 ( Parsec )

Please refer the above cited letters. The same complaint is still pending and nobody was attended for the rectification of the fault till date. Your dead instrument is kept in my office as a showcase material of TATA Memorial momentum. Please note, I am clearly specify in my above cited letters, that if you are unable/not knowing to the rectification of the fault of system please return my money and take back your useless instrument immediately.

I lodged the complaint on 27/08/2008 vide doket No:[protected]. 43 Days are over are over, the complaint still persist. If you are unable to rectify the faults in time what is the use of name brand as TATA. This is a type of cheat for collecting money from the poor customers like me. Is this way TATA made money and perform a noble businessman. In my experience you are No. 1 cheating company in the world. At the installation of the above parsec point, your sales manger given assurance that, another parsec point will be issued at a of minimum distance one kilometer. Now, another one more point you issued at a distance of minimum 500 mtrs distance from my office. Your parsec point is a huge loss for me. But I am waiting for adding of new services which may minimize these losses. Without supporting me, you are taken interest for giving a new parsec telephone to near my office which is having a minimum distance of 500 Mtrs, the instrument is clearly working also. Your service personals purposely made defective to my parsec point and giving full support to the other agency who is working nearby. After the installation of your parsec point I am not got any services what you are assured at the supply/installation time. If you are verifying my bank account you can clearly know the facts. It is suspected that the instrument is not matching with the software recently installed by you. Hence you are once again request you to rectify the fault or replacement or return of my deposit of the material ( ie., Instrument, UPS and Printer) on or before three days, I will take legal action against you to consumer court for my loss and mental torture.
.

Thanking You

Yours faithfully

(A.Laila Beevi)






From

A. Laila Beevi,
M/s.Saina Electronics,
Opp: Triveni Departmental Stores,
Sreekariyam- P.O,
Trivandrum – 695 017.
Mob. No: [protected]

To Dated at Trivandrum 01/10/2008

The Nodal officer,
Tata Indicom,
Kerala

Sub: Poor Performance of attending/rectification of faults of Telecom systems: Reg:

Ref: My Ltr No: Nil Dated 02/09/2008 regarding Tel.No: 0471 – 6890030 ( Parsec Point)

Please refer the above cited letter. The same complaint is still pending and you are not taken any interest or action for the rectification of the fault of the above parsec system till date. Your dead instrument is kept in my office as a showcase material of TATA Memorial momentum. I clearly specify that if you are unable to rectify the fault of system please return my money back and take back your instrument immediately.

Twenty nine days are over, till date you are not rectifying the fault of the system. Please note where your efficiency stands as comparing to other telecom companies? At the installation of the above parsec point, your sales manger given assurance that, another parsec point will be issued at a distance of minimum one kilometer only. Now, another one more point is also you are issued at a distance of 500 mtrs distance from my office. After the installation of your parsec point I am not got any services what you are assured at the supply/installation time. If you are verifying my bank account you can clearly know the facts. Hence you are once again request you to rectify the fault or replacement or return of my deposit of the material ( ie., Instrument, UPS and Printer) on or before three days, I will take legal action against you to consumer court for my loss and mental torture.
.

Thanking You

Yours faithfully

(A.Laila Beevi)
// Copy of the Letter No: 1//

From

A. Laila Beevi,
M/s.Saina Electronics,
Opp: Triveni Departmental Stores,
Sreekariyam- P.O,
Trivandrum – 695 017.
Mob. No: [protected]

To Dated at Trivandrum 02/09/2008

The Nodal officer,
Tata Indicom,
Kerala

Sub: Poor Performance of attending/rectification of faults of Telecom systems: Reg:

Ref: Tel.No: 0471 – 6890030 ( Parsec Point)

Please refer the above telephone No. Unfortunately, I obtained your connection six or seven months back. At the installation time itself it will not working properly. If you are verifying your complaint dockets, you will get all the details of the complaints which are still persisting. Recently one of your men came to the shop and upgraded the Parsec machine with new software. After that, I cannot dial any telephone no or your complaint number for registering the complaints. After the up gradation of the instrument the following defects are newly generated. Several times, I lodged several complaints regarding its working, performance, and delay in getting of your customer supports. But till date nobdy turns up for a remedy for these complaints. For attending of fault level as compare with other telecom companies, which is very very poor? I am taken your parsec connection because of the TATA name. Because he was a great man and he only the man to spend all his efforts to make the company as No:1 in India. But the people like you, which will spoil very easily that which he develops his entire life. So I strongly insist you, if you are unable to rectify the defects on or before 7 Days, you are requested to take back your showcase material and reimburse my money immediately.

Thanking You

Yours faithfully

(A.Laila Beevi)

The Nodal officer,
Tata Indicom,
Delhi

Sub: Involved in Fraudulant Activity/Poor Performance of attending

Ref: Tel.No: [protected] and [protected]

Please refer the contact number provided in the subject Line and let me tell you the whole story :
My younger brother 17 years old got a call from the number provided and told by the lady that we are offering you a new scheme where you will get a camera as a gift and a new connection in which your all outgoing tata to tata calls are free for life time and you need to pay Rs 1200 to avail this offer.
The very next day the executive came to my brother with a local camera, which cost is not more than 200 Rs. and took the 1200 rupees payment he also provided a new sim to him. There was no mobile number mentioned anywhere Either on the receipt o or on the SIM. He left by taking neccessary documents and promising that your number will start after 2 hours.
I am following with the provided numbers regularly but not getting any satisfactory reply regarding activation, the only thing I got is mobile number which is [protected]. (still not activated)
The executives are not picking up the phone now. I asked them to tell me the address of the DSA where they are sitting but nothing has been provided the only thing I know is that they are sitting in Rohini.
Please let me know what I do now as a customer about the said problem. I m going to consumer court if I did not get any satisfactory reply from you as my brother is also not mature. I will logged the case by my brother only who is Minor.

this is very bad to provide us a very poor network connection which is giving a very meagre speed of around 2 to 23kbps as you have promised to give us very good network speed as we have taken 256kbps speed.The airtel and bsnl services are far better at a very meagre price they are providing a good service.so i'm opting to shift to that network.