[Resolved] TATA Indicom Wimax Broadband — No connectivity even after one month
The following letter copy was posted to the concerned company for restoration of the service.
Still the Wi-Max Broadband is not working. Very bad service from TATA Communication and VSNL
TATA Communications Ltd
LVSB Kashinath Dhuru Marg
Prabhadevi Mumbai 28
Attn: Mr. Ravindran Subramanian
The copy of the letter sent to following authorities on 27th Feb 2008
3rd March 2008
Mr. R.C Berry
TATA Communications Ltd
Flat no 4J, Siddhivinayak Towers,
Runwalnagar , Majiwada, Thane [W],
Sub: Tata-Indicom Broad-band Wi-Max – Reg
Ref; Wi-Max Connection No: 14666864
Name : Syed Farook
This has reference to the above subject, the said wi-max services is installed on 2nd of February 2008 evening 4.30pm.and found working satisfactorily for about 6 hours only.
After that we have given compliant on 3rd February 2008 for the restoration of the service (Tel No:[protected] surprisingly the service is restored on 12th February afternoon 2.30 pm. After the restoration of the service the Broad-band connection was working for about 48 hours and stop working on 15th morning. We have given another complaint (complaint No: 4945634) which is yet to be rectified. We have been reminding repeatedly for the service every day calling the above telephone number[protected]. We also inform the executive that, if the services are not restored, we are constrain to proceed with consumer forum, still the Tata Indicom Broadband people are least bothered of our requests.
The Tata Indicom Broadband Wi-max services is Pre-Paid and we have opted power on&on 6-256 for 6 months paying Rs 6,068.00 (rupees Six thousand sixty eight only) in advance. It is more than a month now the service is still inactive.
We are very much annoyed of the service people attitude and forced to proceed with Consumer court. We had never expected this sort of service from India’s renowned Tele-service company.
CC: TataTeleservice Ltd. C-Block, Silicon Terrece, 30/1 Hosur Main Road, Bangalore 95
Mr.Priya Kumar, Tata Communications, Horizon Building 1st Floor, No.21, Wood Street, Bangalore 560 025
The President, Karnataka State Consumer Disputes Redressal Commission, Basava Bhavan, Basaveswara Circle, Miller Road, Banglore, Karnataka - 560 001.
The President, Bangalore District Consumer Disputes Redressal Forum,B.W.S.S.B.Building Cauvery Bhavan K.G.Road, Bangalore(Urban), Karnataka
Complaint marked as Resolved Aug 13, 2020