[Resolved]  Tata Motors — Poor Customer Service

am very sorry to complain about well reputed company(Tata Motors) who has choosen a worthless dealer (sighvi motors.) for marketing their products in salem.. where 100% very poor customer service.. is given to the Tata Cust.. I wonder whether its

TATA MOTERS/INDICA CAR — bad service

We are facing wheel alignment problem in our TATA Indica car ,no. CD12 D 7762 .Regarding this, two times we have taken it to TATA motors service station in Korba (C.G.) date 24/09/09 & 26/09/09.Both time they repaired the car with service charges, each time they told that alignment is ok but problem is same.In result we are loosing tyres. I am requesting to TATA motors to take necessary action to solve the problem.

Vikas Saxena

[protected]
vikas.[protected]@gmail.com
Add:- MIG 102, Dr. R.P.Nagar
Korba (C.G.)- 495677

Sub:- Complaint angst tat motors dealer-hemant goyal motors pvt ltd patiala./ incompetent staff at regional office chd

Indigo lx tdi reg.no. dl 3cax-4773, purchased from mikrana engg pvt ltd, mathura road delhi. Selling dealer code-01180. date of purchase[protected].
As this vehicle is running in patiala so we get our 1st free service at 10000km on 10-12-08, from hemant goyal motors patiala.at that time either the free service coupons were kept or being misplaced by tata patiala dealer.
When I visited for next free service at 20000km, mr sharda / gulzar singh refused to entertain for free service and demanded rs750 .
Then I complain at your toll free no.on 14-05-09 vide complaint no-1-[protected].this complaint was duely attended and I got my car serviced at patiala. At that time I reminded your dealer that I should not be harrased at next free service at 30000km.
They assured me that I shall not be harrased in future. But when on 8th oct’09 I contacted mr gulzar singh of hemant goyal motors he again refused. I complaint at toll free no-on 08-10-09 vide complaint no 1-[protected], I was being assured by toll free no attendant that iwill get reply with in 48 hours. But to my great surprise I could not get any reply from tata motors.again on 10-10-09 I reminded at toll free no, they told me that my complaint is registered with them, they further can do nothing if customer has not recd any reply, .they give me Ph.no of chd branch .i call at[protected], mr himanshu speak I convey my problem, he told me to contact mr sumit arora at m[protected], he further told me that he will not pick my phone as he is busy in -some meeting with the same dealer. Nothing happened on 11th, 12th. Then on 12th I contacted mr sumit, he told me to remind him on 13th, I did so but he says concerned person is mr saket and he is not approachable, so he can do nothing.. so pl tell me where should I go, had I done any mistake by purchasing your car, there is no benefit in spending amount in advertisement, when your costomer is not satisfied with after sale service, what is the idea of having such highly paid staff when they are not capable to solve customer problem, today is the 6th day after coplaint, you can easily judge your speed of solving customer greivences.

Sub:- Complaint angst tat motors dealer-hemant goyal motors pvt ltd patiala./ incompetent staff at regional office chd

Indigo lx tdi reg.no. dl 3cax-4773, purchased from mikrana engg pvt ltd, mathura road delhi. Selling dealer code-01180. date of purchase[protected].
As this vehicle is running in patiala so we get our 1st free service at 10000km on 10-12-08, from hemant goyal motors patiala.at that time either the free service coupons were kept or being misplaced by tata patiala dealer.
When I visited for next free service at 20000km, mr sharda / gulzar singh refused to entertain for free service and demanded rs750 .
Then I complain at your toll free no.on 14-05-09 vide complaint no-1-[protected].this complaint was duely attended and I got my car serviced at patiala. At that time I reminded your dealer that I should not be harrased at next free service at 30000km.
They assured me that I shall not be harrased in future. But when on 8th oct’09 I contacted mr gulzar singh of hemant goyal motors he again refused. I complaint at toll free no-on 08-10-09 vide complaint no 1-[protected], I was being assured by toll free no attendant that iwill get reply with in 48 hours. But to my great surprise I could not get any reply from tata motors.again on 10-10-09 I reminded at toll free no, they told me that my complaint is registered with them, they further can do nothing if customer has not recd any reply, .they give me Ph.no of chd branch .i call at[protected], mr himanshu speak I convey my problem, he told me to contact mr sumit arora at m[protected], he further told me that he will not pick my phone as he is busy in -some meeting with the same dealer. Nothing happened on 11th, 12th. Then on 12th I contacted mr sumit, he told me to remind him on 13th, I did so but he says concerned person is mr saket and he is not approachable, so he can do nothing.. so pl tell me where should I go, had I done any mistake by purchasing your car, there is no benefit in spending amount in advertisement, when your costomer is not satisfied with after sale service, what is the idea of having such highly paid staff when they are not capable to solve customer problem, today is the 6th day after coplaint, you can easily judge your speed of solving customer greivences.

Indigo — regsrding extended warranty and charging extra money for isurance claim

there was an accident with my car.my car was badly damaged due to which new bonnet was fitted. insurance company gives half of the claim which amounts to 1700 but manager has charged 2700 from me .

sir, i have a petarb car.i usually go to swapna motors for service.but my starting problem is still continuing.please sulve my problem .or ill thing for cansuer foram

My Tata Indigo Dicor XL(Diesel). GJ 19 M 865 Sudden broken its Timing belt and stoped on the road near ANAND ON 14/11/1009. and also Dameged other parts IT runs only 40000Km only. i have taken all services in intime in autho.servicestation eventho it accurs.in service period what they have check.?All service station engineer cant say about timing belt and note changed. now its ling at Pogresive car pvt limited ANAND PH[protected]-251603 .Repair work should do in free ofcost becouse replecement of timing belt after 80000km. pl do needfull in thh metters.

I have following problem with my Tata Indigo-LX car [ MH-06-AB 8511] which I purchased in 2006.
1) The dash board material seems defective as this has started slowly melting.I originally thought that this has gathered dust and therefore I tried to clean the dash board.I was not successful in cleaning.I showed this to Tata Moters dealer Fourtune Motors at Navi Mumbai. I was told that this is due to heat and if car is in sun this is likely to happen. As per them this is the manufacturing problem and therefore Tata Motors have discontinued this model . They also tried to clean but without any success. I was told that I could try engine oil. This also did not work. I was told that I will have to replace the dash board and the material cost for the same will be about Rs. 8000/- plus taxes. With the labour charges this will cost me approximately Rs 10, 000/-
2) Another problem I am facing is with the winder of both the front windows.Possibly due to the sun film which I have on window glasses the glass movement is not smooth. However this is not trus with rear windows.The reason being again design( rear window glasses are supported on both the sides.

But for this problem the car is excellent and I don't have any problem what so ever.

May I request customer service head at Tata Motors to guide me to overcome this problem once for all . I need cleaning or replecement of dashboard without any financial burden

Regards
V H Vitkar
Kharghar, Navi Mumbai 410210

I agree that. Tata motors CSD agent in chennai is not responding properly. if i asked any question, he is telling irresponsible answer.i dont know what is his responsibility. can anyone give me the correct contact person for reporting .

Tata Indigo CS LX Nov'09 — Poor Workmanship & response from customer care

I have purchase TATA INDIGO CS LX on 13 nov'09 from Malwa automobiles panipat. on next day when I saw carefully I found some defects in the car such as light becoming off even after window was not closed properly and Alignment of Right rear window & dicci were not proper. after reporting out of three defects two were rectified and one remain pending. after contacting them they assured that this will rectify at the time of 1st service. Now I am following for service from last week but no body is available to pick my CAR from my home that is hardly 2 - 3 Km from the service station. today thier workshop manager assured me that he will do the job by today but it is still pending, no body come to take the Car from my house.
I request to take this seriously to improve customer satisfaction level and Tata should got a good image to the all service class customers because we do not have sufficient time to go agency every time.
I was a owner of Maruti Wagon R before Tata Indigo and I never faced any problem regarding their representative to provide me quick home service.

Thanks

Tata Motors — PROBLEM IN FUEL INDICATOR

SIR,

I HAVE PURCHASED TATA SUMO VICTA DI EX (TURBO) FROM SANYA MOTORS, AURANGABAD IN THE MONTH OF OCT.2009.
THE FUEL INDICATOR IS NOT SHOWING THE INDICATOR PROPERLY.
THIS WAS BROUGHT TO THE NOTICE OF SANYA MOTORS SERVICE
CENTRE 3 TIMES AT THE THE TIME OF SERVICING. THE PROBLEM IS
NOT RECTIFIED, THE SERVICE CENTRE REPLIES THAT IT IS MANUFACTURING
PROBLEM IN EVERY SUMO VICTA DI EX (TURBO).
DUE TO WHICH I FACED LOT OF TROBLE 2 TIMES THE FUEL GOT EMPTY IN TRAVELLING. THE VEHICLE GOT STUCK. I HAVE TO PROCURE FUEL FROM PUMP IN BARREL.

Tata motors/indigo CS/LX, TDI — to take more price

Dear sir
i have purchase a car INDIGO CS/LX from Ashok auto sales ,agra , he gave me the qutation of car less than 4.9Lakh but at the timr of purchasing he take 4.97 Lakh and did not gave me accessories that he promised me so what i will do

TATA — Terrible service - No vehicle after 2 months

My car went in for a replacement Intercooler (Tata Safari 2 x 4 DiCor Diesel SUV). it has 25000 km on the Odo. Bought for R250K in Aug 2009 from Tata Pta Central. This was at the end of January / beginning of February. I waited 4 weeks before they got the Intercooler and "fixed" my vehicle. I got it back on the Tuesday after asking them to MAKE SURE EVERYTHING was fine and to test drive it. They gave me the vehicle and I drove it out of the garage. It had no power under 2000 revs until the turbo kisked in and then I had a bit of power but the car was jerking and spluttering. I got to JHB where I live in Houghton and drove back to the garage in PTA on the Wednesday. They farted and fiddled and changed an injector and I left and the vehicle was worse. I got it home again and was on my way BACK there (JHB to PTA) on the Friday morning when it stopped completely at Allandale Road. I got it to a garage where I waited 3 hours (and 15 calls to them at Tata PTA) before I got any tangible help. i.e. The arrangement that I could leave the vehicle at the garage with the keys at the shop so the Tata Roadside Assist (contradiction of terms)could collect it from there and take it to the Tata Midrand Dealership (because they would not take it to Pretoria). I called Midrand Tata on Monday morning and the vehicle had not EVEN been collected from where I had left it on the Friday. I phoned head office and spoke to Schalk in the MD's office (I think) and he made sure it got taken to Midrand. It was there the whole week til Thursday (last week) and I was quoted R1048.oo for a new fuel filter and R 100 of diesel because "the problem was dirty fuel" so they had to drain all my diesel and replace the filter. I drove out of there at 18:45 on Thursday evening and it did exactly what it had done on the Friday morning the week before and quit on me. So I phone Tata Roadside assist and got a message saying their hours of business were 8am - 5pm (what good is that). So I called MiWay Roadside Assist and they were there within 45 min and towed it back to Tata Midrand. I have spent R4000 + on the Intercooler, a further R1048 on the fuel filter, fuel and labor (when that was obviously NOT even the problem), lost 22 hours of my consulting time at R350 / Hour, have not had my vehicle for 8 weeks now, had to cancel my holiday last week even though I had to take the leave I had applied for because I could cancel it at such short notice, and have now had enough! I called Tata Midrand this morning and spoke to Gerry who informed me that I had a blown head gasket which would take another week to fix, but he is sure it can be done under warranty.(I should hope so). I have a good mind to sue Tata for all my lost income and the money I have had to GIVE them with NOTHING in return.
...
Solution selected: I would like you to repair the item free of charge
Solution description:
And refund me ALL my money spent at Tata so far, including the Intercooler costs, and make sure it has a FULL tank of diesel when it comes back AND make sure it is clean, AND deliver it to me at work or at home (I am tired of driving back and forth).

same problem with me also at swapna motors bhubaneswar.
at the time of delivery the vehicle they have taken 750 as diseal charges. and at the top one side no beeding is available. power window is not working. middle row seat is defect of my new car sumo grande.
And in invoce copy number is mismatcing.
till date i dont able to know about my tax status, as i have paid everything .
i have purchase in 18th of march
but till date they have not solve the problem.

just suggest what i will do by purchasing new car these are the problems

Tata Motors — VEHICLE VIBRATION

I have a TATA Safari vehicle VX model vehicle reg.no.AP11AC 969,which was purchased in 2007 September.From Ist servicing onwords i am giving a complaint .The complaint is who eve travels in my car after 10 mins they are getting vamtings because of vibrations of car.I have given vehicle for service to rectify the problem Concorde motors, Hyderabad.They are not in postion to solve the problem and more over they are doing other works ang chrging more amount from me which not relent to the vamting problem.Now i dont know what to do with this vehilce.I have tried with tata motors also but they are not giving any response.

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i m very sorry to complain that the service of the AASTHA MOTORS which is the authorised service station of tata motors is very poors.The staffs and the machenics are totally unskilled they do not have any idea about service.for a minor fault they takes my three days .

Tata Motors — pulling complaint

hi
i am kamlesh.c.suryawanshi we had taken a tata indico cs from tata delear in solapur on 9/01/2009.the vehicle is regeistor on vasanti d suryawanshi. the vehical had a problem of pulling to right side & i had told about this to the delear & asked him not to register till he solves the problem but they said said that they will solve my problem at the first servicing but they failed & they where continuesly doing wheel aligment & wheel blacneing at every 500 km.Then we went for a third party insepaction at stearling motors an tata delear & there works manger gave us a report that the car was pulling to right side & there is a problem in car. Mean while i was contacting tata motors but they did not solve my problem & where taking hundakari motors (dealear) side. so having no option leaft i had put a case in CUNSUMER DISTRICT FORUM in solapur & looking at papers & [censored]t the court had orderd against TATA MOTORS & HUNDAKARI MOTORS (dealear) to give us A REPLACEMENT OF MY CAR WITH A NEW CAR & 50000 AS PEANLITY.now they have gone to state form. FROM LAST 13 MONTHS THE CAR IS WITH THEM & WE R PAYING ITS INSTALLMENTS. PLS HELP ME.

On 3/6/2010, I bought a TATA Indica Vista (acqua) car from Mohandas Motors Pvt. Ltd. at Trivandrum. They have given a bill with ‘sure gifts’ offer to me. After 15 days I got an email about prize Rs.2000. But till date I have not received the prize amount Rs. 2000. I think, this is not only the mistake of Mohandas Motors but your delay. (Reg. No. KL01 AY 3588)
Kindly make speed up your delay.

Sudheer.R
Trivandrum

ph:[protected]

Tata Motors — Poor after sale service(Non-availability of spare)

Sir

I purchased a Winger. But the after Sale service given by that showroom is very poor i must say tata motors after sale service is much poor as compared to other automobile companies. tata motors should open new service or sales station with immediate effect so that they do not loose present customers.