[Resolved] Tata Motors — Poor Customer Service | |
I am very sorry to complain about well reputed company(Tata Motors) who has choosen a worthless dealer (Manipal Auto.) for marketing their products in chennai.. where 100% very poor customer service.. is given to the Tata Cust.. I wonder whether its " CUSTOMER SERVICE " or " CUSTOMER SHOULD SERVE US " I order for a Indica Cab on the last week of aug' 08.. still now there is no clear answer for why the car has not been deleverd.. on the day of initial payment they executives told me that the car will be deleverd with in 7 days.. of time.. and when i went to their show room on the 7th day.. they told me that it will take.. another 3 days time to delever the car as there is a delay from the banking side.. and they told there will be verification will be done by the bank. within this 3 days of time.. and once we get the approval we will delever the car on the very next day.. So i came back.. and called them on the 3rd day the executive did pick up the call and didnt even have the curtesy to call me back... i would have call him for around 15 - 20 time.. but no answer or call back from their end. As i am working in a concern i busy for that whole week and i went on my week of.. he told me that the car car is ready and asked me to come and collect iton sunday.. i told him that there was no verification from the bank end.. then how its possible... to deliver the car.. the executive told me that through the internal communication i will get it done.. like this they kept me walking to their office for 2 months... In this time period they told me different unbeliveable stories.. i kept hearing that was the only mistake i made.. because.. i want to start a business of my own thats why, i kept on noding my head.. Till the first two months.. they kept on saying different reasons and on the third month they told me that all thebanks have stopped their funds. So i asked them to cancel the car.. and asked them to give my money back.. on the last week october, but still now they havent given my money back.. and there is no reply when ever i call them.. as i am working i cant keep on going behind them for the money. " Now neither Tata Motors or Manipal Auto. can give me back the time or money wasted " I am very much SUPRISED how Tata Motors is not aware of this. I would kindly request Tata Motors to if have a regular check on their dealers.. So that the name and business of tata Motors does'nt go down and also i would request to give training for your dealers to how to provide " Customer Service and also ask them to speak the truth always what ever might be the reason. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 89 Comments | |
Comments
improper work management from jaika motors Amravati...
my vehicle have serious problem of poor pickup and automatic switch off the engine while running on road and it gives some accidental chances arrives in future...
Jaika motors amravati had create an offense and cheated on us that our duplicate signature made by them on satisfaction letter...( it has an criminal offense in ipc sec 420)...
my vehicle have serious problem of poor pickup and automatic switch off the engine while running on road and it gives some accidental chances arrives in future...
Jaika motors amravati had create an offense and cheated on us that our duplicate signature made by them on satisfaction letter...( it has an criminal offense in ipc sec 420)...
I Apurba Banerjee very sorry to complain about well reputed company(Tata Motors) who has choosen a worthless Sub dealer (Lexican Motors.) for marketing their products in Berhampur (West Bengal)
I purchased Indica (Petrol) eV2 Cab on November 2012. On the day of initial payment their executive Mr.Swarup Dutta (GM) told me that the insurance and registration is absolutely free.But it seven month past I yet to get any insurance and registration papers.
In this time period they told me different unbeliveable stories.. i kept hearing that was the only mistake i made.. because.. i want to start a business of my own thats why, i kept on noding my head.. Till the first five months.. they kept on saying different reasons and on the sixth month they give me a delivery challan and one invalid transit insurance. So i asked them to give my cars registration and insurance, but they replied me that they havent give me the cars registration and insurance papers.
I am very much SUPRISED how Tata Motors is not aware of this. I would kindly request Tata Motors to if have a regular check on their Sub dealers.. So that the name and business of tata Motors does'nt go down and also i would request to give training for your dealers to how to provide " Customer Service and also ask them to speak the truth always what ever might be the reason.
I purchased Indica (Petrol) eV2 Cab on November 2012. On the day of initial payment their executive Mr.Swarup Dutta (GM) told me that the insurance and registration is absolutely free.But it seven month past I yet to get any insurance and registration papers.
In this time period they told me different unbeliveable stories.. i kept hearing that was the only mistake i made.. because.. i want to start a business of my own thats why, i kept on noding my head.. Till the first five months.. they kept on saying different reasons and on the sixth month they give me a delivery challan and one invalid transit insurance. So i asked them to give my cars registration and insurance, but they replied me that they havent give me the cars registration and insurance papers.
I am very much SUPRISED how Tata Motors is not aware of this. I would kindly request Tata Motors to if have a regular check on their Sub dealers.. So that the name and business of tata Motors does'nt go down and also i would request to give training for your dealers to how to provide " Customer Service and also ask them to speak the truth always what ever might be the reason.
The vehicle Manza Petrol Aura was delivered on sep 2012 has done 9500 kms.
warranty to be claimed for the bent rear twist beam.
They have not given me the clear reason as to why the warranty cannot be claimed . They are claiming that the vehicle has met with an accident since i have changed the bumper. There are no impact damages in the twist beam.
I have requested for the service history of the vehicle which has been denied . I have been to Mysore from madikeri(120 kms) 3 times for this matter . Now, they are asking me to take delivery of the vehicle as they have problem with parking space in the service station.
I had done the 3rd service of the vehicle at concorde motors Bangalore on[protected] where they have advised for the repair of the rear twist beam upon delivery of the vehicle. Now the people at Urs car service are asking me to take the car to concorde motors to get it repaired.
The bumper was replaced on june 2013 and the general check up was done at which time they have not noticed this wear and tear of the tyres.
This vehicle has spent more time in a workshop than on roads . The ABS of the vehicle gives up some times and we wont have the confidence while driving.
ajay - [protected]
This specific vehicle was born with defects.
At times the bluetooth microphone does'nt work, when asked they tell us that there was a loose connection . The dash board makes the rattling sound no matter how many times you get it tightened . The front suspension is horrible and feels like driving a jeep.
warranty to be claimed for the bent rear twist beam.
They have not given me the clear reason as to why the warranty cannot be claimed . They are claiming that the vehicle has met with an accident since i have changed the bumper. There are no impact damages in the twist beam.
I have requested for the service history of the vehicle which has been denied . I have been to Mysore from madikeri(120 kms) 3 times for this matter . Now, they are asking me to take delivery of the vehicle as they have problem with parking space in the service station.
I had done the 3rd service of the vehicle at concorde motors Bangalore on[protected] where they have advised for the repair of the rear twist beam upon delivery of the vehicle. Now the people at Urs car service are asking me to take the car to concorde motors to get it repaired.
The bumper was replaced on june 2013 and the general check up was done at which time they have not noticed this wear and tear of the tyres.
This vehicle has spent more time in a workshop than on roads . The ABS of the vehicle gives up some times and we wont have the confidence while driving.
ajay - [protected]
This specific vehicle was born with defects.
At times the bluetooth microphone does'nt work, when asked they tell us that there was a loose connection . The dash board makes the rattling sound no matter how many times you get it tightened . The front suspension is horrible and feels like driving a jeep.
I am taking my Indigo e CS purchased in seep 2011 for regular servicings at Jasper workshop in Guntur, A.P . Every time it is a horrowing experience. The charges are very high compared to other workshops I am also owning a Tavera which is serviced at Fusion motors guntur. on 1st Feb 14 I went for oil change and minor adjustments as per Invoice No:jasLtd-GPI-R[protected].the amount for spares is Rs7708.42 and the labour charges are Rs5476.88 where they have chargedRs1150 for welding two bolts. the service is very bad stealing from customers and decided to stop visiting the workshop
tata motors work shop services are very disappointing, i feel cheated and regret whi i chose for tata .they have third class mechanics and cannot able to detect the real problems . i have given my car for repairing to vikaspuri service station but unfortunately even after my three visits they could not able to detect problem and every time they are prepared with hefty bills, hope less and disgusting
shekhar
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shekhar
Tata motors is the most pathetic automobile company i had ever seen in my life, i am the biggest victim of TATA motors. It is the company which provides the most poor service like a Sarkari office with High charges like private companies. If you really care for your hard earned money then don't ever buy TATA's car. i said any car of TATA motors, they are famous for poor quality products with pathetic service...
Go for Maruti Suzuki, Hyundai, they are much better then TATA, why TATA is far away in ranking in automobile you can imagine yourself...
Go for Maruti Suzuki, Hyundai, they are much better then TATA, why TATA is far away in ranking in automobile you can imagine yourself...
i purchased tata nano xt in concorede motors chennai ambattur no TN 13 A 3363 GIVEN for service one month
before flooded vehicle. And paid advance 5000/- still my vehicle not touched,
1. very very worst service
2. no proper reply while selling vehicle shame shame not to share that words
3.worst vehicle nano xt
4. poor visibility
5.poor pickup
6. less petrol capacity
7.i never seen such worst sevice waste salary for service manager, incharge and etc.,
8.dont purchase tata vehicle worst worst service,
9. if any t.v. channels give live relay i burnt my tata vehicle that much worst service worst service worst worst worst v ery very worst...
before flooded vehicle. And paid advance 5000/- still my vehicle not touched,
1. very very worst service
2. no proper reply while selling vehicle shame shame not to share that words
3.worst vehicle nano xt
4. poor visibility
5.poor pickup
6. less petrol capacity
7.i never seen such worst sevice waste salary for service manager, incharge and etc.,
8.dont purchase tata vehicle worst worst service,
9. if any t.v. channels give live relay i burnt my tata vehicle that much worst service worst service worst worst worst v ery very worst...
I am very sorry to tell this the TATA motors has given the service center to worthless delar M/s Malik cars Tollichowki Hyderabad
I have given my for general service and also to body shop for Insurence claim on 25.03.16 till today they dint atlest call to for taking my vehicle Tata Manza even on my many calls that service center pupils have not responded thus shows the lack of supervision and inefficiency of delear management I don't know for keeping my vehicle with them about 20 days they have even changed my vehicle part also
This is the irresponsibility if the management, I hope the TATA Motors will look into the matter and further they can give the service center to the good man agent who have responsibility in serving the better to the TATA coustmers
I have given my for general service and also to body shop for Insurence claim on 25.03.16 till today they dint atlest call to for taking my vehicle Tata Manza even on my many calls that service center pupils have not responded thus shows the lack of supervision and inefficiency of delear management I don't know for keeping my vehicle with them about 20 days they have even changed my vehicle part also
This is the irresponsibility if the management, I hope the TATA Motors will look into the matter and further they can give the service center to the good man agent who have responsibility in serving the better to the TATA coustmers
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On 05.05.13, I drove down from Bokaro to Dhanbad, on urgent work with my son. At around 4:40 pm, just as I was entering Dhanbad, the engine temperature shot up suddenly and the red light started blinking. I stopped the car and called up [protected] ( your toll free number ) at 4:55 pm. In response 1 mechanic arrived on a scooty at 6:30 pm( after 1.5 hrs) only to ask me to slowly drive down to the showroom near Bank More, which I did as the engine had cooled down in this long wait.
There, I could not find anyone (it was closed, being a sunday). After repeated calls to [protected], I was asked at 7:30 pm to drive down to the other showroom (which is on the other end of Dhanbad, through heavy traffic).Interestingly, your customer care person told me that the Dhanbad mechanic was not accepting his call and so he would have to talk to his superior.
After a traumatic wait of 2.5 hrs, I decided to drive back to Bokaro (approx 45 km) at a slow speed, with about 7/8 halts and by splashing water on the radiator at each halt. A half day wasted, tension galore.
Today, I have taken leave of absence to get my car repaired.
I just hope there are not too many like me suffering at the hands of your self acclaimed "Customer Care".
Hopelessly yours,
B.Mishra
AGM, Bokaro Steel Ltd, SAIL
Ph: [protected] Complaint No [protected], 05.05.2013