[Resolved]  Tata Motors — Poor Customer Service

Tata Motors / Indica V2 DLG — Following up even till today but they never rectitied the manufacturing defects

Dear All,

I want to warn you of Tata Motors so that you don't go through the same pain that I am going through. This is an experience summary of what was done with me in their company owned showroom in corcorder motors Bangalore.

I purchased Tata Indica v2 DLG in Oct - 2005. After taking the delivery when I was going home I heard some strange noise from rear right hand side wheel. Immediately I went back and they said the back seat is loose and did something and asked me to take it back. I went 3 times in 2 weeks but they never accepted that this is a machnical problem. I met the General Manager of concorde motors who is supposed to be the whole sole of their india vice service centres and he assured me that it will be rectified. They kept the vehicle for 20 days and when I went to take the delivery there were scrathes in front and back bumpers of the vehicle along with the same noise. After fighting with them they accepted their mistake and and again kept the vehicle for 10 days. Finally after suffering for one month in rainy season of Bangalore I got the car with increased noise and scrathes. I went to them again and again in next 6 months and everytime they kept the vehicle for 4-5 days and gave me back with the same noise. All mechanics use to laugh at the pathetic condition of the customer. 6 Customer service managers changed in 1 year and everytime the story was asked to be narrated with no help. Tata motors boast on SAP implementation but they never enter any customer compliant in the system to avoid any proofs in future. Their managers say "Gaadi theek karana hai to 3 ghante wait baithiye, nahin to jaiye kahin se bhi karaiye".

My previous car was Maruti Zen that I used happily. The service centres were better than Tata motors to listen to the customer atleast and do something to resolve the problem.

If you are caught with Tata motors - you will be treated like a Taxi driver and nothing more. If you car is not developing any fault. You are fortunate.

Best of luck
Gaurav Gupta

Tata Motors — No Reply

TATA MOTORS ARE NOT REPLYING TO MY PHONE CALLS, MY RC CARD & INSURANCE IS WITHTHEM AND ITS ALMOST 1YEAR I DONT HAVE MY PAPERS WITH ME.

tata safari dicor 2.9 — no reply

i m jst asking about full payment to release my safari..bt there is no answer.i have bought safari on installment fro TML.nw wana pay full payment.plz plz tell me how much amount i have to pay.thanx

well...i m jst asking about the full payment of my tata safari dicor 2.9.i had bought my safari n loan from tml..there r almost 20 days passed that i m asking amount for full payment.i have make many calls bt there is no proper ans.wt is this.my hubby in usa.so its vry tough for me to visit again nd agian.my safari is owned by sr .balwant singh from rayya.plz plz give me correct iformation that hw much amount i have to pay for relese safari.thanx

tata motors/tata indigo cs ls dicor — non delivery of vehicle after 46 days of receiving purchase order

Sir, I am an Indian Air Force Officer and i booked a
car from tata motors through canteen stores department(csd) in sep 08 for
which i got the purchase order on 15 sep 08.
Since then i have been regularly contacting my dealer for tata in
coimbatore M/s Tafe Access Ltd regarding my car delivery but to my
disappointment they are not giving me any relevant information about my
car.Such is the state that they are not even picking my calls and even
tata customer care dept is indifferent to my grieviences. Whe I went
personally to the dealer I was given no attention at all and the manner in
which the sales executives were talking to me was anything but civilised
and not at all customer friendly. It is now 46 days since I got my
purchase order after full payment of money and still there seems to be no
respite to the harrassment caused by the tata employees to me and my
family. It is requested that this matter may be raised at appropriate
level and justice be done to me.
Consequences : 1. I have taken a loan of four lakhs to buy this car @10%
for which the recovery has already started since last month and i am still
not in possession of my car.

2. The mental harrassment caused by tata motors to me is irrepairable and
their customer care culture should be exposed to the public and all those
who are giving it a thought to be tata customers.

Manipal automobiles, Chennai — Poor Poor Customer Service

I am very sorry to complain about well reputed company(Tata Motors) who has choosen a worthless dealer (Manipal Auto.) for marketing their products in chennai.. where 100% very poor customer service.. is given to the Tata Cust.. I wonder whether its

" CUSTOMER SERVICE " or " CUSTOMER SHOULD SERVE US "

I order for a Indica Cab on the last week of aug' 08.. still now there is no clear answer for why the car has not been deleverd.. on the day of initial payment they executives told me that the car will be deleverd with in 7 days.. of time.. and when i went to their show room on the 7th day.. they told me that it will take.. another 3 days time to delever the car as there is a delay from the banking side.. and they told there will be verification will be done by the bank. within this 3 days of time.. and once we get the approval we will delever the car on the very next day.. So i came back.. and called them on the 3rd day the executive did pick up the call and didnt even have the curtesy to call me back... i would have call him for around 15 - 20 time.. but no answer or call back from their end. As i am working in a concern i busy for that whole week and i went on my week of.. he told me that the car car is ready and asked me to come and collect iton sunday.. i told him that there was no verification from the bank end.. then how its possible... to deliver the car.. the executive told me that through the internal communication i will get it done.. like this they kept me walking to their office for 2 months...

In this time period they told me different unbeliveable stories.. i kept hearing that was the only mistake i made.. because.. i want to start a business of my own thats why, i kept on noding my head.. Till the first two months.. they kept on saying different reasons and on the third month they told me that all thebanks have stopped their funds. So i asked them to cancel the car.. and asked them to give my money back.. on the last week october, but still now they havent given my money back.. and there is no reply when ever i call them.. as i am working i cant keep on going behind them for the money.

" Now neither Tata Motors or Manipal Auto. can give me back the time or money wasted "

I am very much SUPRISED how Tata Motors is not aware of this. I would kindly request Tata Motors to if have a regular check on their dealers.. So that the name and business of tata Motors does'nt go down and also i would request to give training for your dealers to how to provide " Customer Service and also asked them to speak the truth always what ever might be the reason.

Tata Motors — REGARDING SALES AND SERVICE ISSUES.

Dated:[protected].

Kind attn:

Mr.ratan tata-chairman of the group.
Mr.ravi pisharody, vpmarketing and sales.
Mr.krishnanan, vp(commercial), tata motors passenger division.

Respected sir,
We are the customer of TATA FAMILY. I have purchased more than six vehicles from Tata motors; recently we purchased two cars Tata- safari VX-4x4. And Tata-safari LX models,
I faced more problems in Service related issues. In dealerships and vehicles also.
Please short out the below issues immediately.

1) VECH REG.NO. : TN22BB4622
MODEL. : TATA SAFARI-LX.
CHASSIS NO. :403092HSZN12134.
ENGINE NO. :DICOR06HSZ884303.
DATE OF PUR. :[protected].
DEALER OF PUR. :MPL-CHENNAI.

PROBLEMS: THE ABOVE SAID VEHICLE STILL NOW, THEY NOT ISSUED THE WARRTANTY BOOK (FREE SERVICE BOOK.) EVEN THOUGH I ASKED REPEATEDLY .I AM NOT SATISFIED THEIR SERVICE-(MPL MOTORS-CHENNAI.) SO THAT I LEAVE IT IN VST MOTORS-CHENNAI, FOR SERVICE.
AND WHEN EVER I LEAVE THE VEHICLE FOR SERVICE THOSE NOT ACCEPTING THE FREE SERVICE AND WARRANTY OF MY VECHICLE.I ALSO PAY FOR THE SERVICE.

Recently- I LEAVE IT FOR SERVICE MORE THAN 15 DAYS AT VST MOTORS AT CHENNAI
FOR THE PROBLEM OF.
 VECHICLE NOT REACHING THE SPEED OF 40KMPH AND ABOVE. IF IT’S REACHING THAT LIMIT THE VECHICLE SUDDENLY OFF IN THE ROAD.

YESTERDAY[protected]. I PAY SERVICE CHARGE
OF RS. 20, 000. FOR REPAIRING MY VECHICLE AT VST MOTORS I ASKING FOR WARRANTY OF THAT FAILURE PARTS THEY ASKING WARRANTY BOOK.
BUT I TOLD THEM THE ABOVE ISSUES THEY NOT ACCEPTING.
I PAID THE ABOVE BILL.






I AM TOTALLY DISAPPOINTED AND CHEATED. I FEEL WHY I PURCHASED THE SAFARI VECHICLES.

I WANT IMMEDIATE CASH BACK FROM VSTMOTORS.

I LEAVE THE VEHICLE MORE THAN 15 DAYS WHO WILL PAY THE HIRE INTREST.

IF YOU NOT TAKING SERIOUSLY I WILL MOVE LEGAL ACTION TO THE COMPANY.

2) VECH REG.NO. :TN22BB1117
MODEL. : TATA SAFARI-VX
CHASSIS NO. : 403063FSZN10798.
ENGINE NO. : DICOR06FSZ871180.
DATE OF PUR. : 05-01-08.
DEALER OF PUR. : MPL-CHENNAI.


PROBLEMS: THE ABOVE SAID VEHICLE STILL NOW, THEY NOT ISSUED THE WARRTANTY BOOK (FREE SERVICE BOOK.)

AND ACCEPTING THE WARRANTY RELATED ISSUES AND ONE YEAR FREE SERVICE FROM 1-1-2009.


I HOPE YOU WILL RESPOND IMMEDIATELY AND CONTACT IMMEDIATELY TO ME……………………

EVEN THOUGH I TRUST ABOUT TATA. I WANT THE FAVOURABLE RESULT.



YOURS TRULY,

MY NAME: V.R.SUBRAMANIAN.
PHONE:[protected].

Tata Motors — for car problems

tata safari model no. 2.2 DICOR VX, DL 3C AX -3400 all four door souded when open and close the door and gape each doors

car paint faded badly,

behind the car put down .

stearing play badly

break problem

sespencer problem .

problem of back door

Regards

Harbir Singh Maan
[protected]
[protected]

yes, i do have the same thought.

i had bought a new tata car now 3 months old, still know there is no answer for my RC book which should be in one month,

very very poor admninstration.

Tata Motors, Indicca Xeta 1.2 GLG — warranty terms not clear.

sir,
I own a 2008 model Indica GLG xeta with only 2300 km on the odo. when i gave my car at the aastha motors, patna for the routine 12 months service, i was informed that the accelerator cable was worn out and needs to be replaced as it wont last too long.I was surprised to know that such a part could have worn out at just 2300 km o[censored]sage. It took me furthur by surprise when the service people told me that this partricular part was not covered under the warranty.Strange that a company that claims to be one of the biggest automakers of india cannot make accelerator cables that can last 2000 km o[censored]sage not can clearify the terms and conditions of the warranty that it claims to give.

thanks for the advice,

i am serving army officer and i was seriously thinking to go for TATA cars.

CSD facility to buy Cars may not be profitting TATA dealers. They should realise interms of service and spares.

thanx a lot sir for sharing this on the net.iam a serving officer myself in the iaf and wanted to go for a tata car.thanx once again sir

Tata Motors — Engine Raising automatically, Belt Sound,

We have bought Indigo Dicor LXI(2007 Model).The engine is giving irritating sound and also belt sound.The local dealer (VST Motors, Trichy) & service center (Sri Lakshmi Motors, Trichy) is not giving proper response, and not having good trained engineers. They tell that the car is a failure model. They complaint about the Indian roads&Indian Fuel.Please help me in this regard.

Its true that the vehicle through CSD may not be very profitable to the dealer vis a vis Non CSD vehicle.
Its also true that the cost benifit for the CSD vehicle involves a bit of essenstial formalities.

This invites egotist comparison and segregation of valuable customers at the dealer level.
Further, because of competition the dealers have to get ruthless & at times tell a lie also.

It has been observed and experienced by self that the WORST SUFFERER of such degradation of values and ego problems is the CSD customer.
Having tendency of not tolerating indiscipline & cheating this exagarrated torture is too much.

I think CSD must seriously consider the customer feedback system of such Brands. UNLESS THE REPUTE OF SUCH BRAND & the ISO 9000, QMS, TQM etc. are not involved THE VENDORS MAY KEEP ON SPOILING THE BRAND IMAGE IN THE MINDS OF DEFENCE PERSONNEL.

Tata Motors — Indiffrence to the complaints of cutomers

dear sir
i hv purchased a Tata Indica V2 Dlg turbo from the dealer in Asansol M/s P J Janee & Co. on 23.01.07. from the 1st day itself the car started giving me trouble. first of all they delivered a car with some defects which were rectified after a lot of visits to the dealer. the car emits a STRANGE sound KRRRRRRRRRRRRR at certain speeds. n the mileage of the car is awfully low inspite of the fact that i do not use the plain diesel in my car. i always use xtramile diesel. i would like to inform u that i have contacted Tata Motor Service People many a times and have been assured by them that every thing will be corrected in 72 hours n that somebody would call me within the specified period and do the needful but sorry to say that the 72 hours have not passed in 2.1/2 years
The Registration No. of my Car is WB38T-3051

Tata Motors (Car Indica Turbo DLG) — save my life

DEAR SIR/ MADME
I HAVE PURCHESE THE CAR(TATA INDICA ) FROM JOSHI AUTO ZONE PVT.LTD CHANDIGARH IN 29 NOV.2006

AFTER DELIVERY I AM COMPLAINING ABOUT THE ISSUE BUT STILL I HAVE NOT GOT THE ISSUE SOLVED I HAVE WRITTEN MAILS SO MANY TIMES BUT WITHOUT ANY RESPONSE FROM YOUR SIDE.

TODAY THE DEALER HAD ASKED ME TO COME AND GET THE ISSUE SOLVED BY REPAIRING THE POWER STEARING.

BUT TODAY WHEN I REACHED JOSHI AUTO ZONE THEY JUST REFUSED TO TO DO ANY THING ABOUT IT AND ALSO THEY ASKED TO GIVE MONEY TO GET MY COMPLAINT TO BE ENTERTAINED AND ISSUE TO BE SOLVED.

NOW FOR MY GENUINE REGULAR SERVICING THEY ( MADAM CHARAJIT KAUR) TOLD ME TO COME AFTER THREE OR FOUR DAYS.

THEY ARE SAYING THAT THEY DON'T HAVE SPACE FOR MY CAR IN THEIR PREMISES. THEY ARE TOTALLY MISBEHAVING.

YOU ARE REQUESTED KINDLY TO TAKE NOTICE OF THE ISSUE AND GET THE ISSUE RESOLVED AS EARLY AS POSSIBLE

THANKS

NITIN KUMAR
[protected]

Tata Motors — defected bridgestone tire on my brand new sumo grande turbo

I purchase my grande on 5th june and within a week my driver reported me about the swollen front left tire. We Take out the defected tire and when we inspect the tire we found there was around 1/2 inches cut from inside taht happen due to fiber tear (fiber were cut from inner side of the tire)

Called the showroom who give us a letter and refer us to a bridgestone guy, who after a small visual inspection denied to replace the tire saying its a non-manufacturing defect. this cut happen due to some stone or some object hitting the tire. WHICH IS QUITE IMPOSSIBLE as the cut is from inside and no object could put a half inch cut in the inner part of the tire when hit from outside of the tire that also when tire has proper air pressure all the time.

I am still confused what to do as TaTa peoples are saying that we cannot do anything about the tire.

need a test drive on indigo cs with all detail and quote
ashok
[protected]

my vehical getting problem i m totally frusted may jun jully & august also

his break & pick up will be goes totally less & no one solve this problem

Tata Motors — made my number registration to some unnecessary ads. and deducting my balance

Dear Sir/ Madam,

i am srinivas having Airtel connection for last one and half year. my number [protected].
surprisingly in last 3months Airtel started some cheap techniques to robbery consumers money.
it automatically registering my number to different advertisements even i didnt entertain any of the messages received from AIRTEL. and deducting my balance frequently.

kindly help me in getting back my deducted amount.

Srinivas