[Resolved]  Tata Photon+ — Disconnection without intimation

Tata Photon+ — Wrongly deactivated once, repeatedly failing to reactivate

from Onchip <[protected]@gmail.com>
to [protected]@tataindicom.co.in
date Sat, Jun 5, 2010 at 8:53 AM
subject MDN: [protected] (A/c No[protected] not working after switching to Prepaid
mailed-by gmail.com
hide details Jun 5 (4 days ago)
[protected]@tataindicom.co.in

P S Rajesh
Bill Helpdesk
Customer Care - WEST BENGAL
Tata Teleservices Limited
Ph: [protected]

May 27, 2010
Sir,
I have changed to Prepaid from Postpaid Tata Indicom about (nearly) 1 month ago, also paid Rs.200/- for 250MB download in 1 month. But your 3 Service Engineers have repeatedly failed to solve the "678 ERROR". NOW THEY ARE NOT EVEN READY TO PICK UP MY PHONE CALL.

One such number I can mention for your ready reference "[protected]". This person have tried 2 times and failed to solve "ERROR 678" every time. And end up by always saying that my Foton+ is locked by your Server. "Next time it will be solved OR Next day after 12pm it will be solved". And it becomes my responsibility to try to contact him IF HE PICKS UP MY CALL.

This person had also promised to replace my Foton+ device with a new one, which he brought on the 2nd visit and shown to me. When I asked for some document/acknowledgement that your Company is replacing it, he simply denied and insisted to hand him over my original device and to take another device and wait for another day to get it activated without any confirmation from your Company. NOW, THIS PERSON "[protected]" is not picking up my phone call.

Sir, THIS IS NOT ACCEPTABLE TO ME, SORRY. I want everything to be properly documented.
Sir, my questions to you are :
1) When my problem will be actually solved ?
2) How you will compensate me for my already paid amount of Rs.200/- as "prepaid payment for 1 month" when a few more days are left to complete 1 month since my Prepaid payment, with my faulty device in my hand.

For your kind information, your TATA Indicom Center in Park Street also failed to solve the problem. Their answer was also that AFTER NEXT 2 HOURS MY PROBLEM WILL BE SOLVED"

I have already briefed you what service I'm getting for nearly one month by your First Class Service Centre(s) in Kolkata.


June 02, 2010
iCare (Mr. Rasid[protected] cheated us on 31.05.2010 after trying for last ten days they have finally failed to activate my Foton+ (MDN: [protected], A/c No[protected]. Their concerned engineers visited us repeatedly are Rafat ([protected] failed 2 times), Babulal ([protected] failed 2 times) now these engineers don't pick my calls.

June 03, 2010
I visited Tata Indicom Park Street Office on June 03, 2010. One engineer (name not known to me) tried for 45min and last failed to activate my Foton+ (MDN: [protected] A/c No[protected]. Then taken a xerox copy of the paper given by iCare with Instrument Change datails as followes
Old MEID /ESN Num: A000001A10277A Model of NIU / Handset 1260
New MEID /ESN Num: A000001A12B089 Model of NIU / Handset 1260
Engineer's Name : Signed as B Das dated on 31.05.2010
Your Park Street Engineer claimed that my problem will be solved within 24 hours.

June 05, 2010
Sir,
My problem is not solved till now from April, 2010
my Foton+ (MDN: [protected] A/c No[protected] not activated, still giving Error 678

Sir, If you think it is beyond your capability to activate my Foton+ within 3 days, Please refund my money for the device including Rs.200/- which I paid as Prepaid amount for 250MB.


Thank you
Thank you again
Regards
Parthapratim Mukherjee
[protected], [protected]

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

My Tata Docomo No. [protected]
mail Id- [protected]@gmail.com

Tata photon+ representative had called me on my mobile and said they are helpless and cant do anything.