[Resolved]  Tata Sky — CHANNELS CHARGED BUT NOT TELECASTED

I HAVE A TATA SKY CONNECTION WITH ID NO. [protected] SINCE 2006. MY CHILDREN WERE COMPLAINING THAT FOLLOWING CHANNELS ARE NOT AVAILABLE ON OUR CONNECTION :-

DD 1 , STAR 1, STAR PLUS, STAR UTSAV, SONY, SAB, ZEE TV, SAHARA ONE,


AND FOLLOWING CHANNELS ARE WITH NON MOVING PICTURES (BLINKING BUT NO MOVEMENTS OF PICTURES) :-

HUNGAMA, POGO, TOON DISNEY, DISNEY, NICKLODEAN, ANIMAX, CN,

THE ABOVE PROBLEMS ARE SINCE BEGINING AND TODAY I TALKED TO ITS CUSTOMER
CARE FOR ALMOST TWO HOURS BY PAYING MORE THAN RS.400/= AS STD CHARGES TO
THE FOLLOWING EXECUTIVES :-

SHERRY, PROMOD KUMAR ANAY MONIKA one by one on transfer of
calls by them to their seniors. As no further senior was available and the problem could not be
resolved but they offered me a special movie as a special case.

I did not want any special stature for me and requested them to treat me as a ordinary consumer
but give me my rights and not any donations. All executives simply expressed sorry but no resolutions to my long pending 03 years old problem.

I need justice and this may be problems with many more consumers. As there is no local office or
service centre consumers have to call on STD and call transfer system consume lot of man hours and money but no solution to the problems. As these executives have no power to sort out the problem but to direct their unskilled technicians (they call it engineers) and debit consumers Rs.350/= for no fault of the consumer.

Needs an early solution.

Regards

RK Chahal
[protected]