[Resolved]  Tata Sky — ICICI Staff Cheated me Twice on settlement of Credit card. Pls help me out in this regards.

Hi All,

Refer to the previous mail which was sent to you last year... But there was no reply... Last month I got call from the ICICI Credit card executive on final settlement part... I asked him to come to my location for the discussion... I believe one Mr. Srinivas Reddy Visited, (his mobile no. [protected].)...

We had a face to face discussion with Mr.Srinivas Reddy, as well as telecon conversion with his boss, One Mr.Chandru (his mobile no.[protected])... Finally we came to the conclusion of settle ling the sum of Amount Six Thousand Five Hundred Rupees. Every one agreed & I made a cash settlement to Mr.Srinivas reddy.

Before making Cash payment I asked for settlement copy receipt…. Mr.Srinivas as well as Mr.Chandru said, you will be getting the cash receipt as an acknowledgement copy. Once when we submit the amount to ICICI. After a week's time you will be getting the final settlement certificate from the ICICI directly to your home….. This is what the Information given from your executives…

At the time of Cash payment I made the statement very clearly in the receipt saying "Amount is against the Final Settlement"…. Apart from this I have drafted the letter to the ICICI against your service as well as Final Settlement & Taken the signature from the executive who has come down to my place….. Saying if any problem occurs I will take the matter very seriously….. (Can find the attachment for more details)

Attachment Contains: Cash Receipt: Bearing the no: 5573777

Letter drafted from me to the ICICI Bank

Letter received from ICICI on the auto debit to the SB Account.

Instead of getting the final settlement from ICICI. I'm getting the outstanding amount pending statement….. I require the higher management to get involved in this matter & resolve my issue @ earliest…. As I getting cheated out repeated from the ICICI staff…. Pls take the matter very seriously…..

Regards,
Manjunath
[protected]


On 10/11/07, manjunath manjunath K N <[protected]@gmail.com> wrote:
Extermly sorry we are not in the condition to pay for the below amount. As per your executive- from Chennai committement as well as information below payment was made & rest other amount will be wavied off as per your official person committment. Pls cross check & revert back @ earliest. Matter most urgent as well as serious!!!


Regards,
Manjunath

who called up from chennai. we made a payment & that person committed rest other amount will be waived off


On 10/10/07, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Manjunath,

We clarify that your total outstanding amount is Rs.10, 627.71 DB as per the current statement.

We request you to provide us settlement letter as to process further.

We regret your inconvenience.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.
Ayesha Banu
Customer Service Officer
ICICI Bank Limited


-----Original Message-----
From: manjunath manjunath K N ( [protected]@gmail.com)
Date: Wednesday, October 10, 2007 03:19 PM
To: customer.[protected]@icicibank.com ( customer.[protected]@icicibank.com)
Subject: Re: Payment received on your ICICI Bank Credit Card.

Dear Sir/ Madam,

This will be final amount which i have settled out after speaking to your executive. Kindly provide me the acknowdglement saying no outstading amount is pending against the below credit card no.


Regards,
Manjunath


On 10/10/07, Customer Care < customer.[protected]@icicibank.com> wrote:


Dear MR. MANJUNATH K N

We have received payment of Rs. 30900 on your ICICI Bank Credit Card no 5177 XXXX XXXX 7004 by cash on[protected]. Thank you.

Regards,
ICICI Bank Credit Cards Team.