[Resolved]  Tata Sky — Incorrect deductions from account

PLEASE CHECK THE YELLOW ENVELOP FOR INCORRECT DEDUCTIONS EACH TIME IT POPS UP ON YOUR SCEEEN.Tata Sky is not as secure as they advertise and there are either bugs in their system or fraud.

Since end August 2008, Rs 5 is being deducted on random days by Tata Sky from our account when we have NOT played the game called 'The Wall' ever, hence not sent any code through any sms to 56633. It has been deducted over 10 times in the last two weeks. So we have been charged over 50 rs (and counting) for nothing. Perhaps as I am typing this, another Rs 5 will get deducted.

Whenever there is a deduction, a yellow envelop pops up on the TV screen to tell you so. Rs 5 is an amount which can easily escape the eyes of those who even bother to read their TV bill statements. Can you imagine the amount of money being cheated off TAta sky subscribers?

There are ACTIVE games, for which tata sky users need to send - through sms, a code that has been generated on their TV sets to a no.56633 after which Rs 5 will be deducted from their Tata Sky account. THe code gets generated on the TV only if the user plays the game.

When I complained to Tata Sky, they tell me that they received an sms from my mobile phone . We never sent any sms! We are unable to prove it because prepaid sim card holders like me do not have access to statements of smses and calls made from prepaid sim cards.

When I called my service provider Airtel, the they told me that as per their records, no sms has been sent from my phone and that if I needed a stmt for a prepaid connection, I can get it at a police station. How can Tata Sky charge when we never played a game, never saw any code generated on our TV, never sent any sms to Tata Sky with that code? But again and again that little yellow envelop pops up telling us that Rs 5 is deducted as a charge for playing some game on Tata sky.

As of this email, we even changed our registered mobile no. with Tata Sky. THe charges are still being deducted from our account, even AFTER Tata sky waived some of the the incorrect charges. Tata Sky is not as secure as they advertise and there are either bugs in their system or fraud.
Please warn all Tata sky users to be careful.