[Resolved]  Tata Sky — Very bad service

Hi,

My subscriber ID is [protected]. I got the Tata Sky connection during early March 08. At the very start itself, there were a lot of hiccups but eventually it got over. I ordered the connection online and they said the hardware would be delivered in 5 days. Well. 5 days became 15 days. I kept calling daily and the CC would promise that the hardware would be there the next day. Needless to say, it never happened. I went ahead and purchased the hardware from a local dealer and got the thing up and running.

3 months. No issues. Around end of May, tata sky advertised they are going to remove BBC Entertainment, Star sports, Espn and Ten Sports from the package and they are made available as separate packages. If you still want to retain the same channels, you would have to pay extra. What a crooked way to get your money out of you. Anyways, i wanted Espn and Star sports and hence added that package through their tatasky.com online account. Prompty, till today, it displays that i have added that package. If you are watching the TV, it still displays the blue blank screen only.

I tried calling the customer support. I have never managed to get through to talk to someone. I would have spent more than 500 rs so far (mind you they dont have a toll free number at all). All i get is this irritating message over and over and over about adding some active kids package. No music, no message on the queue length, no message on how long should i wait to get to talk to someone, NOTHING. Just this message over and over which is very irritating.

Most funniest thing: Their online access. It fails ever time i try to do something there. I managed to raise a complaint on Jun 2 (SR[protected]. They said the request will be attended in 24 hours. Till now, absolutely no phone calls or no information. NO emails, no calls, nothing.
I raised another request (SR[protected]. Again no response. Weirdly enough, these SRs dont even appear on the My Query Status page. Something really fishy with tatasky. No CC to talk to, no CC to even keep in touch through online...there is no contact email id in their page also.

With this kind of service, how does Tatasky thinking of managing competetion from reliance or any other player? If Sun DTH comes in with some sports channels, i am off. Even the local cable wala with his Set Top box looks pretty promising to me now. Thumbs Down to tata sky. I wouldnt even think of recommending this to anyone, let alone continue being their customer.

Very bad tatasky. Very very bad.