[Resolved]  Tata Sky — Pathetic Service

I have been a subscriber with Tatasky for the aout 6 months or so. My subscriber id is [protected].

Problem is, the helpline service is pathetic to say the least. You call them and they seldom pick up the phone. On top of it, it is not a toll free number either. You spend 1 rd per minute, call them and wait for more than 30 minutes but still no one picks it up.

I tried to use the website to make the changes i wanted. I have more than 500 rs in balance and when i wanted to add a package which is 30 per month, it says "Please Recharge and then add package". There is no option to downgrade the basic package via the website and you need to call the helpless helpline to do that.

All in all, tatasky service has gone from bad to worse. Usually when competition kicks in, service levels improve. Tatasky is the complete opposite. Day by day, their service level is going down.

There are a lot of channels that are telecasted in Hindi only. For these channels, the language selector doesnt work at all. Even if you change it to English, the telecast remains in Hindi only. Why would i pay this huge a money to watch something in Hindi which is completely useless for me? Complained about this 3 weeks back but still no feedback. As i said, these guys are useless. We should move on to something better, so that tatasky will try and improve their service to keep their customers.

The help desk guys needs to be trained in attitude and politeness. They behave as if we should treat them like God for the crappy service they are providing. Completely useless website, useless helpline...I am going to be a tata bye bye customer rather than tatasky customer.

I have been a subscriber with Tatasky for the aout 6 months or so. My subscriber id is [protected].

Problem is, the helpline service is pathetic to say the least. You call them and they seldom pick up the phone. On top of it, it is not a toll free number either. You spend 1 rd per minute, call them and wait for more than 30 minutes but still no one picks it up.

I tried to use the website to make the changes i wanted. I have more than 500 rs in balance and when i wanted to add a package which is 30 per month, it says "Please Recharge and then add package". There is no option to downgrade the basic package via the website and you need to call the helpless helpline to do that.

All in all, tatasky service has gone from bad to worse. Usually when competition kicks in, service levels improve. Tatasky is the complete opposite. Day by day, their service level is going down.

There are a lot of channels that are telecasted in Hindi only. For these channels, the language selector doesnt work at all. Even if you change it to English, the telecast remains in Hindi only. Why would i pay this huge a money to watch something in Hindi which is completely useless for me? Complained about this 3 weeks back but still no feedback. As i said, these guys are useless. We should move on to something better, so that tatasky will try and improve their service to keep their customers.

The help desk guys needs to be trained in attitude and politeness. They behave as if we should treat them like God for the crappy service they are providing. Completely useless website, useless helpline...I am going to be a tata bye bye customer rather than tatasky customer.

Completly agree with above comments.

Airtel — Pathetic Service for DTH

I have booked an Airtel HD connection online on 10th July 2011 for my residence Kharghar, Navi Mumbai. But till now installation/refund is pending. I have send so many e-mails to their helpdesk as well as nodal officer but no response from their end. After a week on 18th July 2011 they realised that installation will not be possible as local cable mafia not allowed to enter the premises.

If they know well in advance & doesn't have guts to install then why they accepted new connection request coming from the Kharghar area.

I have spoken to one of the police officer in kharghar area & he deny such incidents happened recently. Also I have found DTH connection in my building itself. I am not sure why these peoples are not coming for the installation?

I hope they will either get the installation done or will refund my money immediately.

Hi Rakesh,

Thanks for your response to my below grievance. I will be pleased if your team can install the HD DTH connection at my residence address. Airtel DTH team informed me that installation will not be possible due to local cable operator. If this is true then let me know in written so that I can arrange police protection to your engineer or else let me know any other way to install the connection at earliest.

Please find the required details as below.


Name :- Sagar Chaskar

Address :- Flat No. 203, Bhanu Heights,
Plot No. 124, Sector 19,
Kharghar, Navi Mumbai - 410210.

Contact No.:- [protected]


Thanks & Regards,
Sagar Chaskar
[protected]

Hi Rakesh,

I have seen many Airtel DTH connection in Kharghar area. Interestingly 1 connection is in my building. So could you please let me know how these installation done in the past?

Warm Regards,
Sagar Chaskar
[protected]

dear all

would request all not to use tata sky . their service is pathetic . for last 20 days i am suffering due to their service .


even after writting to the nodal officer maharastra their is no response. I feel the nodal office is not bothered about customers or customer service. He is bringing disrepute to the name of TATA which used to stand for trust.

every time you talk to a new telecaller who will use words like "I am sorry for the inconvience and would personally look into it " and then forget about the problem . Even the superviosors are useless - Sapna, she is one lady full of lies.

I'm using the tata sky services for the last 1 year .. 2 days back, the setup box lost the signals ..
i have raised the complaint for the same and got the response that it will be fixed in 24 hours. but after 24 hours, i got a sms saying that engineer will visit in next 48 hours and its been 3 days now, no one has visited.

Even customer care is helpless.

NEVER RECOMMENDED

Hi all

Every one go for cable network there is no problem even in rain bye setup box from your cable op tare you get more channel less money
They also had HD setup box

Thanking you

Rohit

cable is no problem by cable setupbox from cable opp

Tata Sky — TATA SKY CHANNEL NOT SHOWN PROPERLY

I SUDHIR INGAWALE FROM PUNE. MY TATA SKY ID [protected] LAST 10 DAYS MY TATA SKY CHANNEL NOT SHOWING PROPERLY . I HAVE COMPLAINT ABOUT THIS 8 TO 10 TIMES BUT NOT RESPONSE ON IT SO PLEASE MENTION MY COMPAINT.

No signal since 2 weeks

We have been trying to reach customer care to register the complain as we are not able to view regional channels, but no one seem to respond. No response to phone or any email. Please help us know when will the technician contact us.

NO SERIVES FROM 4 DAYS

I am Not getting serives from 4 days please help Id no.- [protected] Ph no.- [protected]

not getting kannada channels

Not getting kannda channels for lost 11days .My ID no.[protected].please correct the same. regards

All channels not coming RMN 9412044338

All channels not coming RMN [protected]

mobile number ragister

my mobile number is [protected] to please is ragister.

Unnecessary promotion of Packages

Tata Sky is harassing customers by promoting Channel/Packages that the Customers have never asked for. Kindly take action against TATA SKY. Customer Service are arrogant in responding to queries.

Set box Getting Off

Dear Sir
Tata Sky getting off issue From Last Sep 2013, Soming i complaint to Customer Care