[Resolved]  Tata Sky — Recharge Payment Refund

Address:

Mumbai City, Maharashtra

Hi
My first mail on the subject to TATASKY was initiated on 14th July’11 and today we are on 1st August'11 and the issue is still unresolved. I have been sending reminders to them on the issue time and again for which there is no response from their end. I hope they should feel the responsibility in reverting to the issue and act fast for a quicker resolution.

I am herewith providing you the details for your ready reference–
1. I have subscribed to 2 Tata Sky connections one each at Vijayawada (Sub. ID [protected], Regd. Mobile No.-[protected]) & Mumbai (Sub.ID [protected], Regd. Mobile No.[protected])
2. Recharge of my connection at Mumbai was due in Jan'11.
3. Hence an amount of Rs.6,225/- transferred to my TATASKY account on 29/01/2011 paid though CITI Bank Credit Card.
4. Since there was an error message received to the transaction done, have spoken to TATASKY customer care and taken confirmation that the amount is not received into the account.
5. Immediately transferred an amount of Rs.6.250/- to the same account on the same day i.e. on 29/01/2011 through Kotak Credit Card.
6. Message received that the Transaction was successfully done.
7. Have spoken to TATASKY customer care and taken confirmation that the amount is received into the account and they have converted my the then package to annual package.
8. Have noticed that CITI Bank credit card statement for the month of February has a debit of Rs.6.225/-.
9. Have spoken to CITI Bank for which they have raised a dispute on the transaction and confirmed that the case would be taken up by vendor (TATASKY). They have given a temporary credit to the credit card account and have approached their intermediately banker for which they have got a confirmation that the amount has been credited to the vendor vide transaction reference no.TY[protected] @ 17.53.38 ON 29/01/2011.
10. Having received the confirmation on the status, they have arranged a letter addressed to me along with the reference details of amount credit to TATASKY.
11. Receiving the letter on 25th May’11 from CITI Bank, I have been approaching TATASKY customer care time and again to get back the excess money.
12. I had been informed by their customer care on phone that since there are two credits in the account one each from CITI Bank Rs.6,225/- and KOTAK Bank Rs.6.250/-, the amount received from CITI Bank i.e. Rs.6.225/- has been refunded back to CITIBANK on 30th May’11.
13. I had approached CITI Bank regarding the credit of refund amount as conveyed by them after receiving the information. CITI Bank have checked their records and re-confirmed that they have not received yet.

I have clearly mentioned in my mails that at this point of time, what all I require is a confirmation in writing from their (TATASKY's) end on the three possible solutions to the problem as mentioned below.

1) If Amount is lying in my account –
Immediate transfer the amount to CITI Bank with an information to me on the reference number in writing so that the same may be accordingly pursued with them and get the necessary credit.

2) If Amount is already transferred on 30th Mayt’11 as conveyed by their customer care –
Provide me with the transfer reference number in writing similar to that of CITI Bank has provided to pursue with my banker to get a faster credit as requested by them.

3) If the amount not traceable/not received by TATASKY
In case you are not able to trace the amount, please provide me in writing that the amount is not traceable, shall pursue the same with by banker.

TATASKY has been sitting silent on the matter for so many days without responding. Each time I send a mail a new SR reference number is sent breaking the mail trail. I think I have given you enough time to resolve the matter.

You can reach me on [protected].

Warm Regards,
Chakrapani.G
[protected]