[Resolved]  Tata Sky — unable to recharge-online

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,
I have had a tata sky DTH connection since 2008 on my sister name-Jyoti Chaudhary connection was absolutely fine untill october2010 since that time i have been trying to recharge my account with them online on the website-www.tatasky.com it never allows me to recharge the account and gives me the error message "the request could not be processed giving certain reasons" this messages is a website issue as i have used the same debit card to make bill payments month on month with Idea cellular and Vodafone without any problems but from past 6 months i have been calling the helpline for tatasky which is an STD no. paying charges almost for 1/2 hrs everytime trying to sought this out but no help they laways provide me with some activation but never soughts this website issue. i live in a very remote area where the nearest market is 8 kms and the online mode to make a bill payment for me is online u cannot go to a shop and by a voucher. please help.
Gaurav Chaudhary