Tata Sky — Non Delivery of Set top Box

Address:

Central Delhi, Delhi

I had ordered a tata sky + dish on 15/11/12 at around 07 pm in the name of M/S RB Arora & Co. I had made a payment of approx Rs. 10,500/- for 1 year subscription with your hd services. I did not even check which channel packages are you offering, i just ordered the best package available. and that too i gave full one year payment in advance. How many customers do you think pay you for full year for the best of your services.

While ordering i was given a commitment that the dish would be installed within next 48 hours ie by 17/11/12. but as expected, the commitment of a sale person proved to be wrong. No calls/response from tata sky. I actually wanted to buy 3 connections but i just ordered 1 so as to have a try. I had many other options such as Airtel, Sun, Dish TV etc available at cheaper rates still i chose your company just because of follow ups by your sales executive Mr. Aarif who actually gave a false commitment which was never intended to be fulfilled. While ordering he kept on trying to sell 3 connections but fortunately i just ordered 1 for a try which now i suppose i shouldn't have ordered.

Since then i must have called your call centre at-least 20 times asking about the status of my installation. Again and again i'am being given a same and standard reply
"Sir we are getting you back within 24 hours"
"Sir my seniors are calling you back within next 2 hours"
"Sir the installation person is on way, your installation would be done today itself within the scheduled time"

Apart from the above, finally atlast my installation was scheduled for 19/11/12 between 01:20 pm and 03:20 pm without considering my convenience. I got a confirmation message for the same. Leaving the unhealthy / untasteful experience i was waiting for your installation person, again as expected no one came resulting in shere wastage of my professional time. I had called atleast 10 times since 01pm to enquire about the status and today i got some new replies
"Sir your installation has been delayed by an hour"
"Sir our person is on way"
"Sir your installation has been cancelled on your request"
"Sir we don't have installation permission in your area"

Giving baseless replies and commitments without having an intention of fulfilling it, is it a part of your business ethics. If at all your company is so big that they don't need any customer satisfaction, or it can have a growth in the market without new customers , then let me clarify the universal fact of business that you are in the market to serve customers against the payment that they are giving you and not too harass them.

After facing such a mental harassment i don't think there is a point still expecting an installation or having any kind of association with TATA group. Just let me know when should i expect my refund along with the interest and harassment compensation. If it is not possible at your end i have no issues in approaching the appropriate legal platforms. Here are the communication details / ref numbers given by your executives

Subscriber ID [protected]
Previous work order no. 1-[protected]
Current work order no. 1-[protected]

Regards

Siddharth Arora
Mob. No. [protected]

For.
R.B. Arora & Co.
Chartered Accountants
14A/57,1st Floor,
WEA Karol Bagh,
New Delhi - 110005

Contact Info.
Ph. [protected]
Ph. [protected]
Ph. [protected]