[Resolved]  Tata Sky — Tata Sky threaten to disconnect connection whereas customer balance is more than Rs 1000/=

Address:

Kapurthala, Punjab

----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; Sir Ratan Tata Trust ; TATA SKY ; [protected]@tatasky.com
Sent: Sunday, November 13, 2011 7:09 PM
Subject: Tata Sky threaten to disconnect connection whereas customer balance is more than Rs 1000/=

My Account Balance:

Subscriber ID : [protected]

Current Balance as on Sunday, November 13, 2011 at 18:05:54 IST: Rs. 1,021.02

Due Date: 25/01/2012

YOUR STATEMENT

Mr. Rajnish Madhok
Subscriber Id No.: [protected]
No. BXXX/63, Nehru Nagar
Statement No.:[protected]
Near Kamal Studio
Statement Date: 01/10/11
Phagwara
Statement Period: 01/09/11 to 30/09/11
Punjab - 144401
Previous Balance
Recharge during the period
Charges for the period
Closing Balance

1,519.78
0.00
-202.20
1,317.58
ACCOUNT ACTIVITY
Transaction Date
Transaction Reference
Transaction Details
Amount in Rs.
Opening Balance
1,519.78 Cr
Packages
01-Oct-11
Subs Fee
MultiTV Subscription for the period (01-Sep-11 to 30-Sep-11) @ Rs 5.26 per day
157.80
01-Oct-11
Subs Fee
Punjabi Regional Free Pack for the period (01-Sep-11 to 30-Sep-11) @ Rs 0 per day
0.00
01-Oct-11
Subs Fee
Annual Supreme Pack for the period (01-Sep-11 to 30-Sep-11) @ Rs 0 per day
0.00
01-Oct-11
Subs Fee
Hindi Regional Free Pack for the period (01-Sep-11 to 30-Sep-11) @ Rs 0 per day
0.00
01-Oct-11
Subs Fee
Kids Monthly Pay Pack for the period (01-Sep-11 to 30-Sep-11) @ Rs 1.48 per day
44.40
Closing Balance:
1,317.58 Cr
*The above charges are inclusive of the Service tax and related cess (except in the state of Jammu & Kashmir),on a value excluding entertainment tax, where applicable

*Includes entertainment tax, where applicable

Service Tax Categories:Broadcasting Services, Erection, commissioning or installation services and Management, maintenance or repair services

Service Tax Code No.:AAGCS 9294M ST 002

PAN:AAGCS 9294M

Registered Office : Tata Sky Ltd., 3rd Floor, C-1, Wadia International Centre (Bombay Dyeing) Pandurang Budhkar Marg,

Worli, Mumbai - 400025

Note: Please use Tata Sky recharge vouchers to top up your account
==================================================

To

The Nodal officer of Punjab,

Tata Sky Ltd,

E-46, Eltop Industrial Area,

Phase-8

Mohali (S.A.S. Nagar)

Ph:[protected]

SUBSCRIBER I.D. [protected]

Dear Sir or Madam:

Today on 13th Nov 2011, received Call from Tata Sky No:[protected] at 3:22 and got a misleading warning that my Tata Sky connection is valid till today and it is the last date for getting it renewed.

On my request that my connection clearly shows balance of more than Rs One thousand the calling executive said that the balance is due and today is the last date.

Kindly have a look on the snap shot of my balance. This month’s Account statement has not been uploaded till date.

Sir, I would like to write about the MISLEADING INFORMATION PROVIDED BY YOUR SALES EXECUTIVE. WHY SHE SAID THAT THE AMOUNT DUE IS VALID FOR ADD-ON CONNECTION ONLY. EITHER THE CUSTOMER IS STUPID OR TATA SKY WANTS TO MAKE HIM FOOL. WHETHER THE BALANCE WILL BE CREDITED IN PRINCIPAL ACCOUNT OR IN ADD-ON CONNECTION. WHEN YOU YOURSELF KNOWS THAT THE ADD-ON CONNECTION IS VALID IF THE PRINCIPAL CONNECTION IS VALID.

Kindy look in to the following points:

Why you people provide misleading information to your consumers. Either you are extra smart or the customers are so fool that they don’t understand your gimmicks.
By this way you are not generating more customers but losing them.
Why you try to create unnecessary dispute.
I had paid the amount in between as per your policy which had been launched during this year and it was promised by you that the customer can utilize the amount as per his will later on. Either the customer is stupid or TATA SKY is too smart.
What steps TATA SKY take for the protection of consumer’s rights.
Whether Tata Sky keep on extracting new formula to extort money from the customers.
Whether TATA SKY don’t honour its commitment and promises.
Why the customer face problems in dealing with Tata Sky again and again. Why such situation arises again and again when there is no fault of the customer.
This is the issue which needs to be addressed by TRAI. Kindly clarify the statement of the calling party to avoid further litigation in the matter.
Tata Sky can remind me about the last date of submission of renewal charges but can not misguide me . This is UNFAIR TRADE PRACTICES ADOPTED BY TATA SKY. SUCH CALLS LEAD TO DISPUTE BETWEEN THE CONSUMERS AND THE SERVICE PROVIDER. KINDLY GO THROUGH MONOPOLIES AND RESTRICTIVE TRADE PRACTICES COMMISSION CHAPTER OF CONSUMER PROTECTION ACT, 1986.
If the dozing phone call had not been made then I would have deposited the amount. Now, I shall not deposit the amount and Tata Sky is free to disconnect my connection and take action as per the phone call of the calling executive.
Either the Sales Executive appointed by Tata Sky are so inexperienced those have no knowledge or they are habitual to dodge customers. Due to your dodging attitude the TATA SKY will lose your old customer.
It is violation of customer’s right and the customer has to move to TRAI for necessary action. Whether TATA SKY wants that every now and then TRAI as a regulator come forward to settle the dispute with the customers.
Kindly go through protection of customer’s rights before getting our connection disconnected. Don’t dodge customers unnecessarily.
If still Tata Sky want to lose its customers and want to indulge in unnecessary dispute then DISCONNECT OUR CONNECTION. THE CUSTOMER IS NOT GOING TO PAY EVEN A SINGLE PENNY.
KINDLY GUIDE YOUR EXECUTIVES TO LEARN TO DEAL WITH CUSTOMERS AND DON’T HARASS THEM UNNECESSARILY.


Regards,

Rajneesh Madhok,

B-xxx/63, Nehru Nagar, St. No. 2,

Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]M)

Tele-fax:[protected], E-mail: [protected]@yahoo.com ; [protected]@bsnl.in