[Resolved]  Tata Sky — Tata Sky don't provide exact due date after adjusting Credit balance

Address:

Punjab

----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Tuesday, January 24, 2012 10:12 PM
Subject: Tata Sky don't provide exact date of Maturity after making adjustment to my credit balance.


This is the summary provided as on Jan 24, 2012 and noted on 10:03 PM
SUMMARY
Account Information:
Subscriber ID: [protected]
Current Balance as on
Tuesday, Jan 24, 2012 at 22:03:17 IST; Rs 101.69
Due Date: 29/01/2013

Base Package
Annual Supreme Sports Kids Pack

Add on Package
Punjabi Pack, Hindi Pack
================================================================================...⇄


----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Tuesday, January 24, 2012 6:25 PM
Subject: Regarding options of recharge and exact date of maturity.


My transactions this month

SUBSCRIBER ID: [protected]; REGISTERED MOBILE NO: [protected]

Bill Ref #
Type of Transaction
Amount(Rs)
Description
Transaction Date

0
Account Recharge
4510.00 (CR)
EVD Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:38:10 PM

0
Amount Recharge
15.00(CR)
Bonus Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:28:11 PM


As per my transaction, kindly Recharge my account ON ANNUAL BASIS:

Supreme Sports kids pack------Rs 2,750=00
Two Free Regional Packs------ Rs[protected] HINDI & PUNJABI
2ND TV CONNECTION[protected]RS 1,760=00
TOTAL RS. 4,510=00

As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY

Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: [protected] Sent: 24-Jan-2012 15:39:29.

To January 24, 2012

1. Mr. Vikram Kaushik CEO,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

2. Nodal officer of Punjab,
Tata Sky Ltd,
E-46, Eltop Industrial Area,
Phase-8,
Mohali (S.A.S. Nagar)
Ph:[protected]

SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY

Sir,

1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED.

2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme.

3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future.

4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges.

5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider.

6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account.

Thanking you,

Yours sincerely,



Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R), Registered Mobile No:[protected]

E-mail: [protected]@yahoo.com ; [protected]@bsnl.in

----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Tuesday, January 24, 2012 6:25 PM
Subject: Regarding options of recharge and exact date of maturity.


My transactions this month

SUBSCRIBER ID: [protected]; REGISTERED MOBILE NO: [protected]

Bill Ref #
Type of Transaction
Amount(Rs)
Description
Transaction Date

0
Account Recharge
4510.00 (CR)
EVD Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:38:10 PM

0
Amount Recharge
15.00(CR)
Bonus Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:28:11 PM


As per my transaction, kindly Recharge my account ON ANNUAL BASIS:

Supreme Sports kids pack------Rs 2,750=00
Two Free Regional Packs------ Rs[protected] HINDI & PUNJABI
2ND TV CONNECTION[protected]RS 1,760=00
TOTAL RS. 4,510=00

As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY

Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: [protected] Sent: 24-Jan-2012 15:39:29.

To January 24, 2012

1. Mr. Vikram Kaushik CEO,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

2. Nodal officer of Punjab,
Tata Sky Ltd,
E-46, Eltop Industrial Area,
Phase-8,
Mohali (S.A.S. Nagar)
Ph:[protected]

SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY

Sir,

1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED.

2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme.

3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future.

4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges.

5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider.

6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account.

Thanking you,

Yours sincerely,



Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R), Registered Mobile No:[protected]

E-mail: [protected]@yahoo.com ; [protected]@bsnl.in