[Resolved]  Tata Tele Services — Tata teleservices defrauding public

Address:

Andhra Pradesh

I am a victim of tata teleservices fraud. I have taken data card prepaid connection with no: [protected] in the month of october 2010 and opted for a plan of rs.224 which offers 750 minutes of peak hours and 1500 minutes of off peak hours data usage. But actually they charge per the downloaded bytes . The plan is offered interms of minutes o[censored]sage and charged interms of bytes downloaded and the total value of 224 is charged forlessthan 50Mb.
I approached customer care regarding the same in the first week of november , after
continuous follow ups they accepted their mistake and gave a free usage of 10gb with one month validity as a compensation and promised that this will be rectified and will not be repeated. This was due to the sincere background work of Mr. Binu , a team leader of customer service team (call centre) hyderabad and a team manager Rama Devi. After a month i approached Mr. Binu and asked if i can go with the recharge , he said that they will take care and go for recharge. I recharged and again got the same problem after 15 days. When i approached Binu and rama devi they said that the problem was not actually resolved from their end and assured that they will put complete efforts to make that done by the next day. But no response from their end, and when i try to contact them they simply say to the junior officers to inform that they were in meeting and i was not able to reach them even after trying for 3 consecutive days and they it was soo embracing to be a customer of them as one of the team leader mr. Sarang with (employee id 11548.) said that they have other works to do and not to call up . I actually relied on them to meet my regular activities online which turned up to be a harrasment of continuous follow up with customer care which takes hours together to reach the person who is following up and huge loss due to disconnection. There are some people in customer care who dont even understand english and designates themselves as floor supervisors. I also sent the complaint and information to customer service Escalation Hierarchy - Jogesh Nayar
Designation : National Service Head (who says - We vow to wow you. Your feedback & grievances will reach me if you are not satisfied with our resolution or services & I assure you that I will address every instance with utmost priority.)
Sunil Batra
Designation : President - Operations( who says - My team & I are committed to providing you the best in class service. I personally review every instance of Complaints &/or delays.)
Mr. Deepak Gulati
Designation : Executive President (who says-Your satisfaction with our services matters most to us. If our efforts do not meet your expectations, please get in touch directly with me. Send me your feedback and I assure you of our prompt attention.). But NO RESPONSE from any of these as they never care to check these complaints i think.

From this experience i came to know the primary job of this company is to grab money of the people someway even by false offers and make their day. And finally i moved on to another service provider with less brand value but promising after sales service. I suggest all the users to look for value for their money and be cautious of such branded cheating.