Tata Teleservices — DISCONNECTION OF TATA PHOTON WHIZ

Address:

Bardhaman, West Bengal

I HAD TAKEN A PREPAID TATA PHOTON WHIZ CONNECTION 6 MONTHS BACK NO-[protected] FOR RS 1400.
WHILE TAKING THE CONNECTION I HAD SUBMITTED VALID ADDRESS PROOF TO THE RETAILER, EXPERT SYSTEMS,BURDWAN. AFTER ONE MONTH THE CONNECTION WAS DISCONNECTED.I CALLED CUSTOMER CARE, THEY TOLD MY ADDRESS VERIFICATION PENDING, PLEASE SUBMIT VALID ADDRESS PROOF TO THE RETAILER. AGAIN I SUBMITTED MUY ADDRESS PROOF FOR SECOND TIME AND THEY SAID I WILL NOT FACE SIMILAR PROBLEM.
NOW AGAIN MY CONNECTION IS CUT, AND WHEN I CALLED CUSTOMER CARE THEY TOLD MY CONNECTION IS UNDER BLACKLIST, I CANNOT USE IT ANY FURTHER. AND I HAVE TO TAKE ANOTHER CONNECTION. I WENT TO EXPERT SYSTEMS, THEY TOLD THEY CANNOT HELP AS THE DISTRIBUTOR HAS CHANGED. I WENT TO THE AUTHORISED DOCOMO SHOP , THEY SAID NOTHING CAN BE DONE AND I HAVE TO BUY NEW USB MODEM AND ALSO THE CONNECTION BY PAYING THE FULL PRICE.

NOW MY QUESTION IS:
WHY SHOULD MY CONNECTION GET DISCONNECTED AFTER SUBMITTING ADDRESS PROOF TWICE.?
WHY SHOULD I HAVE TO PAY FOR ANOTHER CONNECTION.?
WHY SHOULD I HAVE TO RUN EVERY SHOP FOR SERVICE AND EVEN THE AUTHORISED DOCOMO SHOP AT B C ROAD,BURDWAN ,CANNOT GUIDE ME?

IS THIS EXPECTED FROM A COMPANY WHERE THE NAME TATA IS RELATED.

PLEASE HELP ME OUT.