[Resolved]  Tata Teleservices — Replaced SIM not supporting the Handset

Address:

Haryana

Respected Sir,

SUB: Replaced SIM not supporting the Handset

Please find below a complain pending with “Tata Teleservices Ltd & Samsung India Electronics Ltd.” (Refer to the trail mail below) pending since year 01.01.2011.Inspite of 3 REMINDERS, NO response from the companies.

Complaint Against:
MD-Anil Sardana
Tata Teleservices Ltd
2A, Old Ishwar Nagar, Main Mathura Road, Opposite New Friends Colony Market, New Delhi – 110065
[protected]@tataindicom.com, AppellateAuthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in, ratan.[protected]@tatatel.co.in,rajeev.[protected]@tatatel.co.in

Mobile Technical Department
Samsung India Electronics Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19
support.[protected]@samsung.com

Complaint Regarding:

Liability of: “Tata Teleservices Ltd”:
My telecom service provider has failed to provide the assistance to provide the old virgin SIM that can support my existing handset, as they have upgraded or changed their technology which could NOT support my handset as have been using from last 2 years. The system up gradation or change of their technology has not been intimated in advance, which is a pure violation of TRAI norms and guidelines.

Liability of: “Samsung India Electronics Ltd.”:
Nor Samsung is ready to take any guarantee that I can able to use the OMH/Normal Sim(New Virgin) Sim again, on software up gradation of my handset, as suggested by TATA.They conveyed that my hand set might get hang, as it’s one time programming chip. If you I can take the risk at my own Samsung can do software up gradation.

Now, whom should I blame SAMSUNG or TATA but finally the customer is the sufferer between two companies.

Complainant Details:
Abhishek Kumar
C/o Sahara India Comm.Corp.Ltd.,
3rd Floor,Sahara Mall,Sec:28,Main M.G.Road,Gurgaon:122002
Email I.d.:[protected]@hotmail.com
Mobile: +91-[protected]

Monetary Claim:
Kindly panelize both the company by canceling its Trade/Manufacturing license with a hefty fine. Instruct the company to facilitate undersign with a compensation of Rs.5, 000, 00/-towards the losses incurred in my professional carrier over the issue UN attended.

Your early response is once again awaited.

Thanking you


(Abhishek Kumar)

TRAIL EAMIL
ORGINAL COMPLAINT:
From: Abhishek Kumar [mailto:[protected]@hotmail.com]
Sent: Tuesday, January 11, 2011 5:22 PM
To: Anil S
Cc: support.[protected]@samsung.com; Appellateauthority Delhi; Nodalofficer Delhi
Subject: Replaced SIM (New Virgin) not supporting the Handset/Complaint un attended since 01.01.2011
To,Mr.Anil Sardana
MD- Tata Teleservices Ltd

C.C.:
SamsungTechnical Support.

Sub:
1.Replaced SIM (New Virgin) not supporting the Handset
2.Complaint un attended since 01.01.2011

Sir,

Kindly note that, I’m your customer since approx 5 years having 4 mobile connections. Recently I have been facing a severe issue pertaining to my post paid connection:[protected] for which I had been neglected since I have brought the complaint to your Appellate Authority, Delhi / Nodal Officer, Delhi/ TVH,SAHARA MALL,Gurgaon on dt: 03.01.2011 (See Appended mail below).

I was looking for OMH sim card for my existing mobile handset SAMSUNG: SCH-W339 (Duo) .I made the enquiry with Mr.Manil Kumar ,Customer Care Samsung on DT: 01.01.2010 vide BP No.:[protected],who confirmed that, my existing hand set will support OMH Sim and for which I even don’t have to upgrade any software; for which I visited TVH, SAHARA MALL, Gurgaon on DT: 01.01.2011 and had been refused to issue OMH Sim(See Appended mail below), when I had escalated the matter on DT: 03 January 2011, I had been issued OMH SIM on 5.1.20110 by TVH, SAHARA MALL, Gurgaon.

But, I was really in a very bad mood on 5.1.20110, when the OMH Sim card not supported my Samsung handset SAMSUNG: SCH-W339 (Duo).Then I requested TVH, SAHARA MALL, Gurgaon to replace my OMH Sim card back to NORMAL Sim so, that I can use my connection as I have been using with my existing handset SAMSUNG: SCH-W339 (Duo).Now, again a problem occurred that even the ordinary Sim card could not support my handset, on my rigidness to TVH, SAHARA MALL, Gurgaon,they told that,Tata has changed the virgin of Sim card so, you cant even use any SIM cards whether it’s a normal or OMH.

I was just bursting out from inside but could able to express my feeling directly, as I was really depressed now, whom to knock now…………….

Now, again I visited third time to TVH, SAHARA MALL, Gurgaon to solve my problem any how and get my sim restore to Normal SIM at any cost, but they were forcing me to purchase any new handset instead to provide a resolution this time. I refused my consent to opt any further up gradation of handset.

Fourth visit to TVH, SAHARA MALL, Gurgaon to seek help from Samsung service mela held on 08.01.2011 at by TVH, SAHARA MALL, Gurgaon. I had interacted with the Samsung Mobile technician (Mr.Shyam, Sec: 40, Gurgaon Mobile No.:[protected]) who also was useless, he told that he is not able to upload the new software as he don’t have system, neither any support from company(Samsung), I had been sent back bare hand to organize the Samsung Service Mela.He also told that for upgrade in software, can be done at our service centre only at ,sec:31/40,Gurgaon ,but there is no guarantee that you can able to use the OMH/Normal Sim(New Virgin) Sim again, as on software up gradation your hand set might get hang, as it’s one time programming chip. If you take the risk at your own we can do software up gradation, moreover your service warranty has also expired.

Now, whom should I blame SAMSUNG or TATA but finally the customer is the sufferer between two companies.

If NO RESOUTION, I shall seek legal interference, for a claim of Rs.5, 000, 00/-towards the losses incurred in my professional carrier over the issue UN attended.

Regards

Abhishek Kumar
M:+91-[protected]