[Resolved]  Tata Teleservices Ltd — Wrong billing and vexatious calls for payment

Address:

Delhi

Dear Sir,

Based on advise of the executive of the company, My average utilization of the internet service was for INR 750. The scheme subscribed by me is the same in consultancy of the executive. The scheme was named as 2GB data free plan. The excess utilisation above this limit was required to be intimated in advance and shall be billed. The service provider did not confirm me any eacess utilisation prior to exceeding the limit.The miscommunication was intentional to cut the pocket of customer.

I was experiencing the problem in download and upload and calls made to customer care. But the customer care executive kept me on hold or did not give any solution for long time.Lastly, on visit of executive, it is clarified that 3.1 mbps is only to say. The executive demonstrated the speed by showing speed on google and assured me the service is OK. The speed was wrongly stated by the company.

On 25th February 2011, I had received a caution massage for uses exceeding 75 % of threshold usage. On 22nd February 2011, they had generated a bill for 20/01/11 to 19/02/11 through their faulty system. How can it be possible in three days. The company could have clarified the technical issue before billing.

On wrong billing, I wrote email to the customer care and they are justifying the bill amount instead of looking in the matter. The statement for data utilisation does not contain the unfeasible download and upload caused by the absence of link of the internet.

Before rectifying the bills, I have been getting vexatious calls for payment in name of this company. Some time they use abusive language and threat me for dire consequences.The numbers are [protected],[protected],[protected] and [protected].

I am unable to understand the problem of the company, they promise the wrong speed. They are not equiped to show the statement of correct uses in logical way, at the same time, they are not agreed for even average billing. They are stopping service without any prior notice. They do not admit the wrong to rectify further, they are misusing time of customer, they do not make any effective communication.The company has raised bills arbitrarily.

I am ready to pay for genuine use and not as per the isolated statement o[censored]ses as stated by the company. I can not pay the wrong bill for fake data or corrupted data which is caused by the careless customer services. The complaints are lodged several times and same are closed with out looking the matter.

My humble request from the company is to produce the correct bill and adjust the amount from security amount.

Thanks & Regards

Anant Kumar Jha


Contact:
Cell No. [protected]
E-mail: [protected]@hotmail.com

304, South Extention Plaza-2
South Extention Part-2,New Delhi-110049
Tele-fax:-[protected]