[Resolved]  Tata Teleservices / Tata Photon + — Tata photon plus representative did not change the plan i asked for

Address:

Uttarakhand

My name is Saurabh Sharma, living in dehradun. I had bought a tata photon plus device with number [protected].I went to tata photon outlet located in cannaught place,dehradun asking to suggest some plan according to the usage of internet. My previous plan was 750 Rs. Since my internet usage was not much so i asked for deactivation of my connection but they said you can continue for a low plan as you will have to pay charges if you reconnect. The girl, whose name i do not remember suggested me Unlimited Retention Plan of Rs 500. She said that unlimited plan would be good for you. I asked her to get the Unlimited plan of Internet to get it activated. I asked her to take my request.She asked for a written request and said that unlimited plan would be activated in 48 hrs for the month of September. When I received my next bill it asked for a payment of Rs 5271.When i got a call from company regarding payment reminder I asked him how it is possible that my bill was under Rs 500 Unlimited Retention Plan plan. He said that your plan is 3600 mins, 750 rs and after 3600mins, each min charge is 1 rs. At that time i realized that their is some mistake from companies side and for which i am not going to make 10 times the charges of my plan. I kept telling tata representatives to check out why my plan didnt changed so they said produce a receipt of bill plan change request but they never gave me a receipt when i asked for the change. They use to mentally harras me saying that you just pay what have used i.e not the rent but the exceeding amount. Why did you not take written request. I said that your representative never gave me for any receipt. Tata people are asking me to generate proofs. Tata Photon Plus has become headache for me. One of the tata head said that they will file case if i dont pay bill. My complaint is that because of tata representative msitake, i am suffering mental harrasment everyday. Where do i go and generate proofs leaving my work. How can they threat me with saying court notice and they are calling me and disturbing me and asking for proofs everytime. I can not pay the bill of 5271 rs when mistake is not from my side.

Regards,
Saurabh