[Resolved]  Tata Teleservices — Wrong Deduction of Balance

I recharge Rs 95 on 14/03/2013 Data Balance is credited to my account 4.5 GB I use finely and core balance is not deducted. Again I recharge on 21/04/2013, 22/05/2013, 22/07/2013 with same plan and core balance is not deducted. But, I will recharge on 25/08/2013 on 9:50 am I use internet and when I call my friend. Call is ended with in 4 sec. I try next time same result. Now I will check my balance. I shocked my balance is 0.00. Before, I use internet my balance is Rs. 83.94. Now I recharge with Rs. 100 from Pay TM online recharge website message is receive but Core Balance is 0.00. I don’t understand what is problem. I will again recharge of Rs. 50 from Tata Docomo online Recharge option message I receive bit core balance is 0.00. I don’t understand what is problem. I will chat with Service Provider Representative he tell me your core balance is (minus) -1277.46. Also he is telling me plan of Rs. 95 is not applicable for your number. And you use EVOD internet service so your balance is going minus. But I tell you when I recharge with Rs. 95 from Pay TM online recharge and message from Docomo “Hi! STV recharge successfully. MRP: Rs. 95 Validity: 30 days. 4.5 GB Data. Tranc ID: [protected]”. I check my Data Balance using DP BAL to 12524. And receive sms from your site “Dear Customer, your Data usage remaining till date is 4608 MB”. After I stop internet at 1:00 PM I check my data Balance using DP BAL to 12524. And receive sms from your site “Dear Customer, your Data usage remaining till date is 3962.265625 MB”. It means I use internet between 25/08/2013 10:00 AM and 25/08/2013 1:00 PM 645.734375. Now I tell you another thing my balance between 80 to 85 before I recharge Rs. 95. When your representative telling me your balance is -1277.46. It means I use Rs. 1277.46 + 100 (recharge of Rs 100) + 41.5 (Recharge of Rs 50) + 83.94 (before I activate Internet) = RS. 1502.90 EVOD internet. So I tell you how can it possible not only data balance is deducted but also balance deducted from core balance. How can it possible. I don’t understand both balance is deducted.