[Resolved] The Mobile Store — Don’t buy any phone from The mobile store

triplek

from Hyderabad, Telangana

Address:

Chennai, Tamil Nadu

Don’t buy any phone from The mobile store, ekkattuthangal. If you have any opinion of buying please read below ::::

This A25 is not SMART and this phone get switched-off automatically from the next day i bought onwards, and i cant able to power it on by pressing the button.But after removing & re-assembling the battery only it can able to switch-on.This is really very bad.And it s happening often every 3 or 4 or 5 hours. And i went to mobile store shop on 6th day itself and they blaberred like due to some settings change it happens. But nothing like that actually, this handset have this problem. And i asked for the replacement till today i didnt get any updates on that. The handset is with the mobile store guys only. And from last week onwards they are saying like they have given it to Micromax servce center. Actaully they gave it on 20-feb and its been 6 days till date, but no updates. Also i raised a complaint in mobile store Toll free num on 16-feb but no updates yet, SO i again raised a complaint by today also. I bought this phone as a gift for my friend. Very very Very very Very very bad guidance. Actually if these guys are really honest then they must replace my mobile earlier.No customer satisfication. And i bought 2 phones actually 1 HTC & 1 Micromax. Thank HTC it is working fine till today. They are having replace policy for a set which got problem within 6 days from purchase date. But that also not happened.I am not aware of what needs to be done for that. Atulayy i[censored] guys have that problem straight-away go to the Brand service center & get the DQ certificate,Then you can get easy replacement from The Mobile store. Am i unlucky or I need to blame The mobile store guys, or to blame Micromax or to blame myself why i bought this from Mobile store. Finally i got the complaint number from the mobile store CC. But still i need to wait for 3 more days... I already bought another new mobile from Samsung & gave it to my friend, since he went to his village.

i bought this phone for 3404.96 (but here in online its less) from The mobile store, Address: no.149, Jawaharlal nehru salai, ekkattuthangal, chennai - 600 032. Phone:[protected]... Store number: 3285...

If any higher authority taking any complaints on this please update here in this forum.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

chandramohan

from Pune, Maharashtra

Mobile Store — don't buy in mobile store

I have bought Nokia 5610 in mobile store on 26.01.08 for Rs 12829 bill number/ inv.no MH/01337/00001/2625

5610 has shown very very poor performance since purchase and I decided to replace in mobile store and to buy new hand set in mobile store itself

But as told by mobile store in charge of Nasik Mr.Agarwal, that he will take it back only for Rs.4000. and further he can’t help me also

How mobile depreciation value became to 69 % in one year. – I have requested for at least 50 % depreciation value

This is really cheating, poor customer support experience for me with mobile store.

Being in a corporate I really want to take it up to consumer council court.

I again want to bring your notice that customers cannot be always cheated, and I am going make this awareness to all our mahindra group employees

Thanks

S.Chandramohan
R&D - Mahindra & Mahindra ltd
Nasik
+[protected]

rajeev10feb

from Delhi, Delhi

Mobile Store — Bad Handset

Hello everyone,

This is the second day I purchased a handset (spny erecssion t715) from mobile store at nehry place New Delhi. They gave me a defective handset and when I asked them to please change as this one is physically damaged. I got a reply that nothing can be done for this now.

Is there a way I can get this to work? I am ready for anking of action with some support

Regards
Rajeev

joshjoe

from Bengaluru, Karnataka

Don't buy from Mobile store online store on EMI's. They say EMI's with no processing fees and no extra interest, but charged me around INR 700. I called up the customer care umpteen times for crediting back the amount and even they send me a mail saying that this amount will be credited back. They eventually credited back the processing fees but cancelled the EMI option, now I have to pay the full amount at one go. So much for EMI options. I have written so many mails and have placed so many irritating calls to customer care, all those guys do their is to give you a complaint number, which never will be resolved and the staple answer is no feedback from back end team.

So take my advice and be warned, if you are thinking of a buying a mobile in EMI option go for some other options, may be Flipkart is good, I really don't know. Never ever go with mobile store. I have a friend who had the same experience, so it makes two o[censored]s now.