[Resolved]  Tikona — Abusive and Threatening call from Tikona for bill wrongfully charged

Address:

Mumbai City, Maharashtra

My account number with Tikona was [protected] which was working till Aug end and after that due to network issues I was facing problems. After repeated complaints the IT personnel had come to my place to sort it out. He tried for 2-3 days but could not fix it, therefore, took the device and asked us to disconnect the connection and the same was done on 18th Sept.

The concern is that:
1. After informing Customer Care division about everything since August the disconnection was not done from your end and I have started receiving collections calls almost everyday
2. Customer Care Representatives have never been helpful and technically illiterate to understand these concerns which has always been ignored and have hung up without closing the resolution or a call.
3. The collections personnel Miss. Neha[protected] has been blatantly abusive and rude on the Collections call. For an obvious reason that she is unaware of the background of my account and not even literate to understand the language that I speak.
4. Collections people have tried to barge in my house and this is utterly against any rules and for this behavior I am going to file a police complaint

After receiving collections call I called up Tikona and realized that the network was never disconnected and therefore the bill has been rolled up to Rs2500/-. After informing the details I was promised on 18th Nov that I will never receive any such calls again. But it hasn't stopped and today I have lost the patience as I received a call from Neha as stated in point no. 3.