[Resolved]  Tikona — Wrong Information Provided

Address:

Mumbai Suburban, Maharashtra

To
Vikas Bhosale-- Nodal Officer Mumbai
Mr. Nagesh Prasad (Head Compliances)

Subject :- This is regarding a wrong information provided by your sales representative and the people who came for Demonstration

I Harshad Shrikant Shinde a Customer having a connection of tikona user number [protected] has taken the connection at the point of demonstration i upfrontly asked about the term UNLIMITED i asked them the reason i am taking your service because i was having MTS connection but then at 999 unlimited plan there was a condition that after 12GB you will get the speed of 156kbps. And now when the executives or Engineers who came to show the demonstration they were there in my home for 45 to 50 minutes and asked them at least 45 to 50 times that will the speed remain constant for whole month or is there any condition like the MTS people that after 12GB the speed will decrease he said no there is not any kind of condition like that. After this the the executive Mr Prahlad Prajapati the sales person who came to my house to fill the form and take the documents and check he not even gave me the chance to read the customer agreement form and he went even the form was not filled by me he filled all the information and i just sign he was getting call from his boss continuously and he was in so hurry then today my speed has been decreased to 100 kbps whe my father Mr Shrikant Shinde called up customer care executive there was a guy on call named as rohit(not confirmed) but the second last call which i have made who gave the information that after 7GB my speed will low when my father asked him Questions he answered it with arrogance he didnt have the manners that how to speak with old man just imagine if you have given your father vodafone connecction and if your father calls the customer service of vodafone what kind of service do you expect and if the vodafone executive does like your agent what will you do to that guy. Then I called up the customer service care of tikona he gave me the same information that from 15 to 16 that 7GB has been used know i have a Question over here that @ of 750kbps is not at all possible first of all i did not download that much as my bill cycle date is of 15th now this is a new month for me how is it possible that in just one day i finished my 7GB. I want an quick resolution on it and i want an clarification on this plus that guy who has speak with my father like that i want a written mail for apology for my father on my Email ID. Please do not take this lightly as i have already tagged this on Indian Consumer Complaints Forum ( check the attachment).
And i want an revert on this ASAP if not tikona will be responsible to encourage me to take legal action on Tikona. Expecting positive attitude and result from you