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[Resolved]  Tikona — what i do payment online

online paid karne ke liye what can do
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

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Beware of Tikona wifi broadband connection as they give false commentment regarding their plans and speed also false commitment regarding the Installation.
And very poor service.
Beware
Beware.
Tikona services are not good... customer care is very bad... No commitment
Tikona Services is Very Nice and Good Service but Little Problem not branch in Surat City
mera paisa bhut jyada haiii..
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Beware of Tikona wifi broadband connection as they give false commentment regarding their plans and speed also false commitment regarding the Installation.
And very poor service.
Beware

amitbheda surat
--- On Tue, 24/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: REMINDER 6 --- Fw: RE: Change of address Request
To: nodal.[protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, Tarun.[protected]@tikona.in, Heramb.[protected]@tikona.in, Rakesh.[protected]@tikona.in
Date: Tuesday, 24 May, 2011, 9:33 AM

I have checked the self care portal, there is no due's on my account.

--- On Tue, 24/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: REMINDER 6 --- Fw: RE: Change of address Request
To: nodal.[protected]@tikona.in, Prakash.[protected]@tikona.in, Tarun.[protected]@tikona.in, Heramb.[protected]@tikona.in, Rakesh [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Tuesday, 24 May, 2011, 9:26 AM



--- On Mon, 23/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: RE: Change of address Request
To: nodal.[protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Monday, 23 May, 2011, 9:39 AM

FYI

--- On Mon, 23/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: RE: Change of address Request
To: "Nodal Mumbai" <nodal.[protected]@tikona.in>
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Monday, 23 May, 2011, 9:36 AM

Hi Vikas,

No reply yet...

--- On Fri, 20/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: RE: Change of address Request
To:
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Friday, 20 May, 2011, 10:33 AM

Hello Vikas,

I have requested for disconnection on 28Apr 2011. It's not yet happened; and the bill is generating for the month of May also. Please confirm the following points

1. Will bill will generate for the month of June?
2. By when can I expect the engineer to come and collect the modem? [I will be the only from Monday - Friday]
3. I have checked the address in the latest bill [20-May-2011]; it mentioned the old address. I have requested around 10-15 times for changing the address.

Please confirm the details immediately; I will be moving to other location by the end of this month and I am hereby declare that I would not be responsible for any thing related to 'TIKONA' after this month [31-May-2011].

Note: Please see the trial mail for the number of communications between Tikona and myself.

Name: Sreekumar MP
Registered Mobile No: [protected]
Tikona Service Id: [protected]
Disconnection Request Id: 1-[protected]
Disconnection Request Date: 28-APR-2011

PLEASE CONSIDER MY REQUEST

Regards
Sreekumar MP.


--- On Wed, 18/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: RE: Change of address Request
To: "Nodal Mumbai" <nodal.[protected]@tikona.in>
Date: Wednesday, 18 May, 2011, 3:05 PM

Dear Vikas,

Thanks for the reply.

I have made the termination request on 28th April and I confirmed many your tele-executive that the bill will calculated only till the day I have requested for termination. This I have confirmed many many times.

This is the one and only one reason why I wanted to disconnect the services; bill and usage are unexpectedly increases like anything. At any cost I would not pay any bit amount of money for days after 28 Apr. You can check the usage also for the verification.

Revert back if any query.

Regards
Sreekumar.

--- On Wed, 18/5/11, Nodal Mumbai <nodal.[protected]@tikona.in> wrote:


From: Nodal Mumbai <nodal.[protected]@tikona.in>
Subject: RE: Change of address Request
To: "Sreekumar MP" <[protected]@yahoo.com>
Date: Wednesday, 18 May, 2011, 2:44 PM

Dear Mr. Sreekumar,



Greetings from Tikona!



Your Tikona Wi-bro account has been suspended on 18th may 2011. You will receive a prorated final bill calculated till the date of suspension.

Please be informed, our engineer has been scheduled to visit your premises today by 6:00 PM to collect the modem. He would contact you before arrival on site.



Kindly note the following:



1. In case if the CPE is faulty/damaged/not returned, an amount of Rs. 1500 would be charged in your Final settlement invoice against CPE charges.

2. Termination of the account will be subject to clearance of the outstanding payment of Rs.354.80. We would request you to kindly confirm once the outstanding is cleared.

Please note your disconnection reference number is 1-[protected]. Kindly retain this for future reference.

We request your cooperation and thank you for your patronage.

Regards,

Vikas Bhosale
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in

cid:image001.[protected]@01CC05AE.27B28100





From: Sreekumar MP [mailto:[protected]@yahoo.com]
Sent: Tuesday, May 17, 2011 3:26 PM
To: Nodal Mumbai
Cc: Nagesh Prasad
Subject: Fw: Change of address Request



Dear Team,

I am Sreekumar, raised a request to disconnect the service on 28-Apr-2011. But there is no response from any of the executives yet. I have fed-up with calling the customer care; always they are telling that the request is under process and one of your executives will come and collect the modem and all. I will be moving to Kerala this month end. What should I do from my end? Please suggest.

Name: Sreekumar MP
Registered Mobile No: [protected]
Tikona Service Id: [protected]
Disconnection Request Id: 1-[protected]
Disconnection Request Date: 28-APR-2011

Regards,
Sreekumar MP.


--- On Wed, 4/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Change of address Request
To: [protected]@tikona.in
Date: Wednesday, 4 May, 2011, 10:22 AM

Dear Team,

Change of address Request

New Address:

Flat No 403, Guruji Residency,
Plot No: 34, Sector 44A,
Nerul, New Mumbai, 400706.



Name: Sreekumar MP
Registered Mobile No: [protected]
Tikona Service Id: [protected]
Disconnection Request Id: 1-[protected]
Disconnection Request Date: 28-APR-2011

Regards,
Sreekumar.





__________ Information from ESET NOD32 Antivirus, version of virus signature database[protected] __________



The message was checked by ESET NOD32 Antivirus.



http://www.eset.com

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
i m surfing tikona disorder
i m surfing from TIKONA disorder.there no at alllllllllllllllllllllll service.
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i hate service center.
Tikona customer care "the worst customer service", who doesn't know to attend the customers and their tone is as if the customers have taken loan from their father..close the customer service as it is they are good for nothing...
Hello Team,

I want to seek your attention to this issue. My User Id : [protected] and Billing Account Id :[protected].

I am very much disappointed with the way you treat your customers. I am getting harassed and threatened by calls from your recovery agents, though I have paid all the dues.

I am not using your connection since 6 months (from Feb 2016). I asked to close my connection several times but still after 6 months I am getting bills with 100 rs penalties.

On, 14th July I got a call from some lawyer saying that I have total due of 2139/- and if I will not pay than they will do a court case. I have not used your services from MARCH 2016, but still I have paid the dues on that day itself just to sort it down. please find the details below:

Below are the details of payment:

BAN :

[protected]


Payment Amount (Rs Ps):

2140


Payment Date :

[protected]


Payment ID :

1-[protected]


Transaction ID* :

[protected]TPC[protected]


Payment status :

SUCCESS


After making this payment I got below email from your side:

============================================================================

On 22-Jul-2016, at 7:01 AM, Tikona.[protected]@tikona.in wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer - KARAN SINGH.

Tikona broadband User ID: [protected] registered against your name is terminated.

Mentioned below are the outstanding details for your Billing Account no.[protected]

Total Amount Payable (Without Termination Penalty): Rs. 99.35

Total Amount Payable (With Termination Penalty): Rs. 1599.35

On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.

Please call our ISP coordinator to return our device.

You can contact our authorized representative Harish at [protected] for returning the Modem

In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.

Regards,

Customer Care

Tikona Digital Networks

================================================================================...

After receiving this mail, I called your customer case and informed them that I have already paid the dues than why you are asking me to pay 99 rs again. the representative asked me to send an email to [protected]@tikona.in and then my connection will be closed.

I tried sending several emails on 22th July to [protected]@tikona.in but I always got an auto reply saying that the email if is not registered. Although I was sending emails from [protected]@gmail.com which is registered with my customer Id: [protected]. I have all the emails and can show if required.

I called customer care again and told them the whole story. the representative said that "ok sir, I will note it down and will close this connection, and you need not to pay anything". The complaint number he gave me was : 1-[protected]. I spoke to Anand and he confirmed that they will close the connection and I need not to pay anything.

after doing all these things, I am still getting bills and every month they add Rs100/- as bill + Rs100/- as late penalty.

On (15th Sep), I got a call from lawyer from Delhi ([protected]). He threatened me that if I will not pay Rs607/- than he will do a court case. I tried explaining him my issue but he was not ready to listen and started abusing me. I again tried sending several emails on [protected]@tikona.in and tried calling[protected] but I was not able to reach anyone.

Today (17th Sep), I called on[protected] and spoke to your customer care representative. I explained him everything from start to end but he was not understanding my point. He was again saying that I need to pay this Rs407/- due amount and send an email to [protected]@tikona.in than only the connection will be closed. I explained him that I already did the same thing 2 months back. I even asked him to transfer the call to his manager but he said that there is no one senior to him. I have recorded this conversation and can produce it if required.

From the above summary you can also understand that this is not my fault and you are generating incorrect bills for my account. But I don’t want to get into this long legal process that’s why I am paying all the dues Rs407+ 200 extra just to make sure that you don’t generate any bill next month. I hope this time it gets resolved. Please find the payment details below:

BAN :

[protected]


Payment Amount (Rs Ps):

610


Payment Date :

[protected]


Payment ID :

1-[protected]


Transaction ID* :

[protected]TPC[protected]


Payment status :

SUCCESS

FEEDBACK : I have used you services for more than a year and always paid all the bills on time. I have also recommended Tikona to my friends. But after this experience I will not suggest anyone to use your service. I have been a victim of harassment wherein I got calls from so-called lawyers.

IMPORTANT : I have paid all the dues and provided the transaction details. Your representative Harish ([protected]) has already collected all the instruments from my apartment. So I guess there is nothing pending. Now onwards if I get any calls or false emails/bills than I will take you to consumer court and will file a FIR for threatening me using your recovery agents (so-called Lawyers from delhi)

Thanks & Regards,

Karan Singh

Mob: +91- [protected]
THEY ARE CHEATS! They dont cancel your line once you want to leave and raise fraudulent bills on you. They will keep calling you via automated calls and sms to harass you until you pay. DO NOT EVER SIGN UP WITH THEM.
******** BIG MISTAKE ******* its worse than a government organization.
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    Customer satisfaction rating
    66%
    Complaints
    4913
    Pending
    1391
    Resolved
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    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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