Tikona — Poor Service and Poor Connectivity | |
1.) From 24th of Jan i am unable to connect the internet connection till yesterday. 2.) Daily i used to call customercare and chat for 20min atleast but still there was no response till date 3.) Yesterday it got connected luckly but with very low speed about 20kbps(surfing speed) but my actual was 256kbps 4.) From 24th jan i was on the toll free number more than the time i spent on connecting TIKONA internet. 5.) Billing will not be delayed by "48 hrs" but the complaint registered / or to solve them it will take 2 weeks or more than that. 6.) Minimum of 7 minutes it will take to connect to TIKONA care officer either in day time or at night. Was this information helpful? | |
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please pick your customer care phone i had changed my plan from 499 to 799 but in my account both the accounts are existing. please help me, and contact me as soon as possible.
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Hi this is Mani...
I live in chennai...
i got an internet connection from tikona wibro services.Right from the day one there was a problem in connection of internet.The dialer software gets disconnected frequently as the signal strength is not steady.Also the signal strength light which should glow steadily doesnt glow steadily.When i asked the service person to rectify my problem, he told that it is a common problem and it cannot be avoided unless another access point is fixed in our flats.Also for fixing another AP they asked about 15, 000 rupees from me.When i go online for checking my speed test, it said it was only 160kbps but i paid for 300kbps.
I live in chennai...
i got an internet connection from tikona wibro services.Right from the day one there was a problem in connection of internet.The dialer software gets disconnected frequently as the signal strength is not steady.Also the signal strength light which should glow steadily doesnt glow steadily.When i asked the service person to rectify my problem, he told that it is a common problem and it cannot be avoided unless another access point is fixed in our flats.Also for fixing another AP they asked about 15, 000 rupees from me.When i go online for checking my speed test, it said it was only 160kbps but i paid for 300kbps.
Hi this is Mani...
I live in chennai...
i got an internet connection from tikona wibro services.Right from the day one there was a problem in connection of internet.The dialer software gets disconnected frequently as the signal strength is not steady.Also the signal strength light which should glow steadily doesnt glow steadily.When i asked the service person to rectify my problem, he told that it is a common problem and it cannot be avoided unless another access point is fixed in our flats.Also for fixing another AP they told that it will cost about 15, 000 rupees and asked wheather i am ready to pay that amount. When i go online for checking my speed test, it said it was only 160kbps but i paid for 300kbps.
Anyhow i am totally not satisfied with the poor service offered to me by the people of tikona.Then came the bill for my usage. I took it an went to the office of tikona in alwarpet, I was made to wait for nearly 3 hours for meeting the zonal manager named Sudhakar. But he used abusive languages on me when i told that i am not gonna pay the bill unless they fix another AP in my locality. At last he told his technicians to remove my connections and to terminate my account. Even at that case he wants me to pay the billed amount and to leave the office. He also threatened me about facing legal actions for payment of bill for the poor service offered that too for the only 30 days. When i asked about the deposit money he said that it all got over for the connection that was provided to me.So for a poor unlimited 300kbps speed connection on the whole i paid Rs.500+849=1349
So please dont ever buy tikona. Be aware
I live in chennai...
i got an internet connection from tikona wibro services.Right from the day one there was a problem in connection of internet.The dialer software gets disconnected frequently as the signal strength is not steady.Also the signal strength light which should glow steadily doesnt glow steadily.When i asked the service person to rectify my problem, he told that it is a common problem and it cannot be avoided unless another access point is fixed in our flats.Also for fixing another AP they told that it will cost about 15, 000 rupees and asked wheather i am ready to pay that amount. When i go online for checking my speed test, it said it was only 160kbps but i paid for 300kbps.
Anyhow i am totally not satisfied with the poor service offered to me by the people of tikona.Then came the bill for my usage. I took it an went to the office of tikona in alwarpet, I was made to wait for nearly 3 hours for meeting the zonal manager named Sudhakar. But he used abusive languages on me when i told that i am not gonna pay the bill unless they fix another AP in my locality. At last he told his technicians to remove my connections and to terminate my account. Even at that case he wants me to pay the billed amount and to leave the office. He also threatened me about facing legal actions for payment of bill for the poor service offered that too for the only 30 days. When i asked about the deposit money he said that it all got over for the connection that was provided to me.So for a poor unlimited 300kbps speed connection on the whole i paid Rs.500+849=1349
So please dont ever buy tikona. Be aware
Hi this is Avinash,
I got tikona probably on 12th of feb,
and I had subscribed for unlimited download plan for which I was promissed 2mbps for the first 400mb download which never happened..
The downloading speed never increased more than 1.2 to 2 kbps,
and apart from this pethetic condition of connection I am fed up of calling tikona call centers.
I called them many many times all they do is give a reference number. and no follow up of complain logged.
moreover the set up done by tikona engineers is so terrible that they have no knowledge how a LAN plug is locked.
now the LAN cable is always loose to the NIC port and i have to hold the cable to use Internet.
so intenet keeps disconnecting.
I tried to contact the salesman from whom I bought this connection but he is more concern about taking the phone no. of my friends who may buy tikona connection.
I am so Dam frustrated with this tikona connection that i feel like the throwing all this set up in dustbin and sueing Tikona in consumer court for false advertisement and promises.
I got tikona probably on 12th of feb,
and I had subscribed for unlimited download plan for which I was promissed 2mbps for the first 400mb download which never happened..
The downloading speed never increased more than 1.2 to 2 kbps,
and apart from this pethetic condition of connection I am fed up of calling tikona call centers.
I called them many many times all they do is give a reference number. and no follow up of complain logged.
moreover the set up done by tikona engineers is so terrible that they have no knowledge how a LAN plug is locked.
now the LAN cable is always loose to the NIC port and i have to hold the cable to use Internet.
so intenet keeps disconnecting.
I tried to contact the salesman from whom I bought this connection but he is more concern about taking the phone no. of my friends who may buy tikona connection.
I am so Dam frustrated with this tikona connection that i feel like the throwing all this set up in dustbin and sueing Tikona in consumer court for false advertisement and promises.
you are very much true.
hi i am not happy for your service
i have 5to10kbps dawnload but my plain is 300kbps dawnload speed
i have 5to10kbps dawnload but my plain is 300kbps dawnload speed
tikona internet sucks
absolutly Wrong
i am also using Tikona
N i never faced any kind of issues
even though whenever i tried their C.care Number i got connected withinn 1 Minuite.
There might be some genuine reason behind that if any.
i am enjoying Tikona's service So much.
i tried so many ISPs till date Tikona is the best 1.
:P
i am also using Tikona
N i never faced any kind of issues
even though whenever i tried their C.care Number i got connected withinn 1 Minuite.
There might be some genuine reason behind that if any.
i am enjoying Tikona's service So much.
i tried so many ISPs till date Tikona is the best 1.
:P
Dear sir,
This is Iram Hasan from New Delhi. My tikona connection id is [protected], bacause of some personal issues i want to disconnect my connection. Please disconnect my connection as soon as possible and refund the remained money. I got tikona connection on 16 september, 2011.
i shall be highly obliged.
thank you
IRAM HASAN
This is Iram Hasan from New Delhi. My tikona connection id is [protected], bacause of some personal issues i want to disconnect my connection. Please disconnect my connection as soon as possible and refund the remained money. I got tikona connection on 16 september, 2011.
i shall be highly obliged.
thank you
IRAM HASAN
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