[Resolved]  Tikona — No Service

dear sir
mere ghar tikona digital network ka 9-3-2010 ko installation hua tha tab se lekar aajtak[protected] tak net connect nahi hota hai maine iski kayi sari complaint bhi call center aur email k through ki hai par waha se hamesha ek hi jawab milta hai k aapki complaint concern dept ko frwd kar di gayi hai aur engineer aapke ghar visit karega par aajtak koi engineer nahi aaya hai. tikona digital network public k saath sirf cheating karti hai.

i am totally unhappy towards ur service wht u told us before and the kind of service u r providing now really if i wont receive good service i wont pay the monthly charge and i will say to my friends not to take tikona internet

Tikona Broadband — No service from the time of installation

I wish to inform ALL out there, please do not take the so called TIKONA broadband,because none in the call centre understand any complaint from the customer and their response is like, We have call more than 8-10 times, and still there is NO RESPONSE from TIKONA people. I am in 300kbps plan and most of the time i cannot get connected to their so called ACCESS POINT. i think someone should complain in CONSUMER COURT, as i feel like me, there mustbe many people suffering and on top of that they send us FULL USAGE BILL for the zero connectivity and pathetic download. I think they should be BANNED by the GOVT OF INDIA for taking the customers for granted.

I wish to inform ALL out there, please do not take the so called TIKONA broadband, because none in the call centre understand any complaint from the customer and their response is like, We have call more than 8-10 times, and still there is NO RESPONSE from TIKONA people. I am in plan and most of the time i cannot get connected to their so called ACCESS POINT. i think someone should complain in CONSUMER COURT, as i feel like me, there mustbe many people suffering and on top of that they send us FULL USAGE BILL for the zero connectivity and pathetic download. I think they should be BANNED by the GOVT OF INDIA for taking the customers for granted.

I strongly agree with this that TIKONA is not providing service and rather should be called a FAKE company because they are committing crime adopting fradulent activities like issuing extra sharing for a particlar line.
They are making money this way not providing service to clients. We should jointly go to consumer court and demand a compensation for the loss we have incurred. Any one may contact me at [protected]@yahoo.co.in

I have purchased a Tikona internet connection on 26/05/2010 and its not worked at all after so many complaints to their complaint no.[protected] and email them attached below they didn’t rectify problem but threaten to pay the bill Today also I got call from a Tikona representative from mobile no. [protected] at 14 : 26 and a lady is threatening me to pay the bill.

All the previous email is attached below—1st email from 5,Feb 2011


From: Ancy [mailto:[protected]@hotmail.com]
Sent: Monday, April 11, 2011 2:55 PM
To: nodal.[protected]@tikona.in; [protected]@tikona.in; [protected]@tikona.in
Cc: nagesh.[protected]@tikona.in; 'Ancy'
Subject: RE: re : poor service

Username : [protected]
Billing Ac [protected]
Neeraj
[protected]


After so many complaints and emails from my side you are still not giving any proper response to resolve the problem but harassing me again and again

Today also I got call from a Tikona representative from mobile no. [protected] at 14 : 26 and a lady is threatening me to pay the bill.

Do not call me regarding the Tikona Connection again ever or I have to go for other options





From: Ancy [mailto:[protected]@hotmail.com]
Sent: Wednesday, February 16, 2011 1:38 PM
To: 'nodal.[protected]@tikona.in'; '[protected]@tikona.in'; '[protected]@tikona.in'
Cc: 'nagesh.[protected]@tikona.in'
Subject: FW: re : poor service




From: Ancy [mailto:[protected]@hotmail.com]
Sent: Monday, February 14, 2011 1:31 PM
To: '[protected]@tikona.in'
Cc: '[protected]@tikona.in'
Subject: RE: re : poor service

Username : [protected]
Billing Ac [protected]
Neeraj
[protected]

Dear service provider

Yesterday on 13/2/2011 , Sunday your engineer Mr. Nitya visited to me and even he could not able to rectify problem

Now I am not interested in your connection any more and want to discontinue your services , you may collect all your equipments after giving me proper documents and a apologize (Letter of sorry) as one of your lady executive from phone no. [protected] is abuse and threaten me to pay the bill even you are not able to give services to me.

Please do not call me further in this regards and send your engineer only with above letter.

Regards
Your unsatisfied customer


From: Ancy [mailto:[protected]@hotmail.com]
Sent: Saturday, February 05, 2011 12:28 PM
To: '[protected]@tikona.in'
Cc: '[protected]@tikona.in'
Subject: RE: re : poor service


Username : [protected]
Billing Ac [protected]

Dear service provider

After so many complaints my internet is still not working, you are now finally requested to rectify it or I am not going to pay any bills further till this case is not solved


Neeraj
[protected]

LAST YEAR IN JULY I HAD APPLIED FOR CONNECTION.
THE SERVICE ENGINEER(AMOL) INSTALLED THE EQUIPMENT WHICH DID NOT WORK.
BUT HE TOOK Rs500/= and directed another service engineer to look into.
After a week another gentleman came and he said that there is no network coverage here therefore this will not work.
on the toll free no i have registered the complaint.
till today 28/05/11 only phone calls are coming for payments for which the system is not working.

I am using Reliance broadband good one.
TIKONA IS WORST .

i need my Rs 500/=back.

D.B.KULKARNI
[protected]

Tikona Tech support is horrible. Firstly they keep using technical jargon and when I asked them how much is 1 MB in kilobytes they couldnt answer me. This means that they simple provide information based on what is written.

I say that support personnel must learn before going out on field to provide service.

I have paid 5700 as advance rental for 6 months for a plan of 1 Mbps broadband.
I was informed that I would get constant speed and the download limit would be virtually unlimited. (180 GB for six months) which was okay according to my need.
Once the connection got installed I started facing the below mentioned problems:-
1. Connection does not connect and hence I cannot access internet service.
2. need to call the technical guy from the company who comes and fixes the problem temporary and again within a day or 2 the connection goes off and I have to call the call centre, have to describe everything from the very beginning and again the technical guy comes and fixes the problem temporary and again the connection drops.
3. I was not at all getting the download speed of 1 mbps for which i paid the money and then later on I was informed that I wont get download speed in torrent downloads.
4. The companies marketing personnel didnt tell me about any such condition and now he is not even answering my calls becuase he knows that he is in fault.
5. constantly being frustrated by such problems almost for 1.5 months I applied for disconnection on 14th June, 2013 and was informed that I would get the disconnection within one week.
6. Since then the company has stopped communicating and communicates only when i drop a mail to then regarding the disconnection status. Further, everytime the people fromthe call centre calls and say the same thing that the disconnection is in process and ill get a call within one day from their team but no one calls and I have to again start the follow up with the company for the disconnection status which till now has not happened.
7. My so much of time, money (telephone call as the company toll free number is never free and so I have to make calls to landline numbers which are chargeable) and my professional due to no connectivity of internet since so long.
8. I simply want my money back and disconnection from the compay but dont know the company is simply avoiding and not doing anything to get the problem resolved.