[Resolved] Tikona — Advice 4 people disconnecting tikona connection

 
23 Reviews
India
 june.sing
Dear all,

If you are tired with tikona service and want to disconnect it for good. I would suggest you to give your request for disconnection in writing as these people have unscrupulous habit of not raising bill against your account for the next billing cycle to deceive you in believing that your connection has been disconnected. (Becoz even after you request for disconnection they will never state the status of your disconnection request). However, after 3/ 4 months they will surprise you by sending you combined bill for the next 3/4 months together and thereafter their recovery people will threaten you by phone and e-mail and unethically force you to make payment. This information is circulated in public interest.

Warm regards
Complaint marked as Resolved May 1, 2017
Verified Support
Tikona Digital Networks Customer Care's response, Mar 29, 2017
Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care
Verified Support
Tikona Digital Networks Customer Care's response, Mar 31, 2017
Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care
Complaint comments  22 Comments     Updated: Share0Tweet0

Comments

I had the same issue with tikona. As the hearing date in delhi court for my dispute was 2 days after my marriage, I was forced to just pay them the amount.
Hi... thanks a lot for information. I have to disconnect my connection, what should I do? How much time they will take for disconnection. My usage end on 25th of every month, so I should apply for disconnection.
Absolutely true said. I am also facing the same issue with tikona (the worst service provider ever) . I never get the speed which I opted for from the beginning itself, not even a single day as well. When I requested for disconnection they tried to convince me to give a last chance. After the confirmation of termination I got the final settlement bill from them. Although I paid everything again after 2 months later I got another mail for due amount, evenif the power adapter is switched off for a long time and they are saying that it is being used and the termination request has not been closed. Also i had requested them to arrange a representative visit and collect the modem and other accessories, in reply I got a big yes from them, but nobody visited and now they are again charging for usage which never had been used. The product and service is very very pathetic and painful. Request you all not to go for tikona (the worst service provider ever).
http://www.broadbandtariff.net/2015/04/10things-to-remember-before-having.html you all needs to visit here
facing same issue :(
user ID: [protected]
jAYARAMIREDDY
[protected]

I have used so many internet connections like beamtel, xnet and so on... But Tikona service is 100% worst service .

I begged you, Please don't take this connection.

100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service 100% worst service

Cheated broadband net connection, 100% worst service

I have not used for last two monthhs.They forced to pay me the bill through online .Please find all details in attachment.
ligal notice from delhi court..bla bla bla.I feared alot and paid the bill immediately.

Dont believe Dont believe Dont believe -THIS IS WORST NET WORK
Worst service Across India :
Mental Harassment to every user
my Id : [protected]
my Id : [protected] :
Request not to Recommend to any one : This service Provider is a No. 1 Fraud .
Cheated a lot with so many Promised for good connection ..
now contacted them for disconnection Its been a month : No reply No Call from their end ..
told me i will get a call for collecting the device .. no one call me
but Bill is generated .. not sure why
..Every one in INDIA who ever use tikona Please Beware .. and disconnect ASAP if you have done connection
Yes I also face the same issue even after saying verbally on phone they have not disconnected the connection and after 8 months they are saying that they filing case in court and sending legal notice from delhi court. I paid the bill same time.

I had very bad experience with tikona, don't go for tikona it is very bad service.
Yes I was also using Tikona broadband, speed wasnt proper and most of the time server was down . so i thought of disconnecting and trying from 3 months and succeded with this. if i call customer care they just pass to other person around 8 persons i have said same reason about disconnection and did not disconnect and they hand up after this cycle.
plz suggest wt to do?
I am facing these problem since year, i am getting threatening calls from lawyers based out of delhi, and if I call back, they are either busy or they cut your call...please dont get in to these trap, tikona is fraud company
BEAWARE OF TIKONA FRAUD MODEL !
Hi Victims of Tikona Fraud Model :
I intend to share this for the future fellow victims of TIKONA. If you have taken TIKONA you have already stepped into the TRAP. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(though TRAI directs disconnection within 7 days/ but who cares for TRAI when even TRAI doesn’t care)
2. Speed Post written mail(hard copy, signed) to mumbai-Tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in FAX to TIKONA(keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: Disconnection in Tikona does not mean deactivation of your user-id. And Tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now How will you deny further Usage & prove non-usage ? Very Tough !
6. Hence only option (if you want prove non-usage in court) – Return the Tikona Device asap before the end of your bill-cycle
7. Now this is the tough part : Customer Care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (like device is free/tikona doesn’t collect device/transfer the connection); DO NOT & DO NOT TRUST THE CUSTOMER CARE.
8. YOU NEED TO RETURN THE DEVICE AND COLLECT RECEIPT IN TIKONA LETTERPAD with dates before the end of bill-cycle, Keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to TIKONA again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive FULL & FINAL settlement letter from TIKONA.
11. For me I fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the FRAUD/TRAPPING MODEL, it can not happen by mistake or by chance.
13. After all this also if one gets a Fraud bill, one can atleast raise a case against TIKONA, instead of TIKONA scaring the INDIAN citizens with all cheat advocate calls from the INDIAN CAPITAL DELHI.
14. So gist -> Speed Post Mail+Fax+email -> Return Device before end of bill cycle -> Keep receipt+collector's ID+video(if you can) -> post in consumer forums -> Fight with customer care -> BLAME YOURSELF FOR TAKING TIKONA WITHOUT SEEING REVIEW

Regards,

tikona slow speed issue

My USER ID : [protected], Plan Name: ADULM2048 the net speed has been bought down from plan speed 2 mbps to below 500-600 kbps. since tikona is keeping its promise as per plan. so please consider the complaint.
Dear, Tikona

My user id is -[protected] . And i need an urgent disconnection of my .. Internet . I am calling im call center their no one is listening to me that i want to disconnnect . They are just giving me excuses. But now i am really fed up of it . And i need an urgent disconnection ..kindly request you to listen to madisconnection request.

I move to mhow pincode (453441.)

My user Id - User Id :- [protected]

Yes I also face the same issue even after saying verbally on phone they have not disconnected the connection and after 3 months they are saying that they filing case in court and sending legal notice from delhi court. I paid the bill same time.
Dear, Tikona

My user id is -[protected] . And i need an urgent disconnection of my .. Internet . I am calling im call center their no one is listening to me that i want to disconnnect . They are just giving me excuses. But now i am really fed up of it . And i need an urgent disconnection ..kindly request you to listen to madisconnection request.

My user Id - User Id :- [protected]

Yes I also face the same issue even after saying verbally on phone they have not disconnected the connection and after 3 months they are saying that they filing case in court and sending legal notice from delhi court. I paid the bill same time
Dear Tikona,

My user id: [protected].

I request you to disconnect the internet services. I am trying to contact your customer care with no help. I don't want you all to send me bills even after I stop using the net. I don't want your services after September.

DIscontinue the service asap.
The net connectivity is irregular and frustating.
Thanks,
Shilpa
Dear Tikona,
I have subscribed for tikona internet service under login BAN –[protected] & Service ID – [protected].
I want to terminate the internet service as I am planning to relocate to other cities/location.
I am trying to contact customer care/through email ([protected]@tikona.in) but there is no response at all.

Therefore, request you not to renew my internet and cancel my internet connection immediately and send full & final bill.
Dear Tikona,

My user id: .[protected]

I request you to disconnect the internet services. I am trying to contact your customer care with no help. I don't want you all to send me bills even after I stop using the net.

DIscontinue the service asap.
The net connectivity is irregular and frustating.
Thanks,
SHAHID SAYYED
Dear Tikona,

My user id: .[protected]

I request you to disconnect the internet services on 9 Feb 2017. I am trying to contact your customer care with no help. I don't want you all to send me bills even after I stop using the net, still I am getting the bills.

Discontinue the service asap as I am moving to abroad very soon.

Thanks,
Saket Kumar
Dear Tikona,

My user id: .[protected]

I request you to disconnect the internet services on 9 Feb 2017. I am trying to contact your customer care with no help. I don't want you all to send me bills even after I stop using the net, still I am getting the bills.

Discontinue the service asap as I am moving to abroad very soon.

Thanks,
Saket Kumar

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    Tikona - Advice 4 people disconnecting tikona connection