[Resolved] Tikona — Cheated with false usage summary

yashgandhi1969

from Delhi, Delhi

Address:

Gurgaon, Haryana

I have got the connection (user ID [protected]) in MID june from gurgaon under scheme of 20gb for 20 months @ 4 mbps speed by paying rs 3,300 in advance. Now after 2 months, my internet has been blocked stating that I have consumed 19gb in 2 months which is not even believable at all. After repeatedly request at customer care, I have been provided with the usage summary from 12th june till 30 aug 2012.

The provided data was totally false as it shows using the bandwidth in the morning on weekday but no one remains at our home from 07:30 am till 2:45 pm then how can the data can be used. This can be proved with the attendance chart from my kid's school and my office's attendance chart. Moreover, there session history shows one mac address consuming the data though we have 2 loptops and 2 android mobile phone which we usually connect with the wi-fi connection then how come it shows only on mac address it rather should show 4 mac addresses. It is simply means they have generated false data to cheat the people.

I have been asking them to clarify my queries or refund me with my money but no response from their end yet.

Thanks
yash pal gandhi
[protected]@gmail.com
[protected]

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Nov 23, 2016

Complaint marked as Resolved

Verified Support

Sep 01, 2012

Tikona Digital Networks Customer Care's response Dear customer,
We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence.

Please be patient and help us serve you better.

Thank You,
Tikona Services

Verified Support

Sep 11, 2012

Tikona Digital Networks Customer Care's response Dear Mr. Gandhi,

Thank you for bringing this to our notice.

As per our conversation with you on 6th September 2012, the usage of 19.599GB has been consumed against your account. You can check the session history by login in to the selfcare portal.

Also request you to not to share your password with anyone for security purpose.

Please feel free to contact us on[protected]. We will be glad to assist you"
Regards,
Tikona Services.

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Comments

sudhavenkat

from Chennai, Tamil Nadu

I need to take connection from tikona so i called a sales executive of tikona and he came the next day gave all connection a i gave a cheque amount of rs. 1217 and they didnt give any receipt for such payment and they said i will get connection by the next day morning but it also didnt happened i called them again and again but after 2 days i got the connection that too a worst connection which i have never seen befr, the net connection was so slow for the next two days and from the next day i didnt get any connection at all i was been calling customer care but they said there is no problem from our side ... daily i used to call them to send someone for checking the connection but none came after one month i really got irritated and called to the higher official after that a person came and they resolved the problem for one month i paid for waste and there is no good response for customer and they don't respect customers...